Showroom Hosts - Birmingham (Acocks Green and Sutton Coldfield), Coventry, Stourbridge, Wolverhampton.

Showroom Hosts - Birmingham (Acocks Green and Sutton Coldfield), Coventry, Stourbridge, Wolverhampton.

West Way Nissan is the largest Nissan dealership group in the UK having 15 showrooms and employing more than 600 people. In order to exceed our customers' expectations and deliver outstanding levels of customer service, we have created a number of Showroom Host positions.

Main Purpose of the Role:

To provide the key interface between all departments and our customers with the primary focus to ensure our customers receive a VIP experience at all times. The role will focus on the welcoming and assisting all customers, ensuring they are comfortable and are provided with a drink and answer incoming calls to direct them to the right department. Responsibilities also include the presentation of our showrooms, identifying and aiding to resolve customer issues.

Key Responsibilities:

  • To greet all customers that enter the showroom and ensure that they are welcomed and make the experience memorable and special.
  • To support all departments in customer handling.
  • To ensure all waiting customers are comfortable and have refreshments.
  • To ensure the showroom is maintained to the highest standards.
  • To prepare a list daily for the next day's appointments.
  • Use customer data system to capture initial enquiries and aid where possible in the initial influx of service customers in the morning.
  • To answer any calls not answered by the relevant department and ensure the customers is handled appropriately or their data is captured.
  • To ensure complete customer satisfaction through clear communication, working as a team and considering the customer first in all that we do.
  • Adhering to all dealership procedures at all times.
  • To ensure at key times the showroom is staffed at all times.

We offer an attractive salary, plus 23 days holiday rising to 25 with service, contributory pension, life cover and friends and friends and family car purchase scheme.

Please apply below and confirm which location(s) interest you.