Vehicle Progressor – Stourbridge

Vehicle Progressor – Stourbridge

West Way Nissan, the largest Nissan dealer group in the UK, has a vacancy for a Vehicle Progressor within the service department at its busy branch in Stourbridge.

The main purpose of the role is to provide customers with regular updates on their vehicles status, upsell additional work identified and identify areas to maximize profit. ensuring our RTC & Kerridge systems are kept up to date at all times. The successful candidate must have excellent communication skills and the ability to deliver outstanding customer service, both face to face and by telephone and written contact.

Key responsibilities are:

  • Working with all relevant personnel to ensure the smooth processing of all vehicles through our workshop and ensuring that customers are kept informed at all times.
  • Confirmation of all jobs due in the workshop.
  • Issuing of all eVHCs to customers, in conjunction with Production Manager
  • Selling of all upsell items identified.
  • Rebooking on the day of all Amber work identified.
  • To maximise and identify areas to improve workshop profit opportunities with every customer.
  • To ensure complete Customer Satisfaction through clear communication, working as a team and considering the customer first in all that we do.
  • Ensuring timely progress calls to the customer to ensure we are driving the communication to the customer.
  • Adhering to all dealership procedures at all times.
  • Understand direct colleagues work in order to provide cover where required.

We will provide training to the right candidate having customer service related experience from other retail sectors.

A successful applicant having higher level customer service experience may be offered a supervisory level role.

We offer a competitive salary and bonus potential, employer contributory pension scheme. holiday increasing with service, training to achieve a national recognised qualification, preferential car ownership scheme and career development opportunities.

If you have the qualities to join the West Way team at Stourbridge, please apply below.