Customer Feedback

As the Managing Director of West Way Nissan, I trust that you all receive a high standard of customer service at our dealerships. If you want to provide feedback about your experience at West Way Nissan, then please complete the forms below, which will be sent directly to the dealership Management. 

If you would like to see how others rated their West Way Nissan experiences, please click here to read our customer reviews. 

Tony Lewis
Managing Director

Positive Feedback

We very much welcome any positive feedback you may have on the service you received or if you would like to thank any members of our staff.

Report a concern

We strive for excellence in service to all our customers. In the event of a concern or if you feel for any reason you felt we could have done any better then please do not hesitate to provide us with feedback and we will ensure this is dealt with swiftly.

If you'd like to view our official complaints procedure, just click here.

Contact us information

For general enquires or any other information then please contact us here


West Way Nissan subscribe to the Motor Industry Code of Practice for the sale of new cars together with servicing and repairs as applicable. The Motor Industry Code of Practice is administered by Motor Codes Limited and should you remain dissatisfied with the service provided by our West Way Nissan dealers or our Customer Services, they are available to provide assistance.

Motor Codes can provide a Chartered Trading Standards Institute certified ‘Alternative Dispute Resolution’ service if you remain dissatisfied with the outcome of a dispute in relation to the New Car Code.

Contact details are:

Motor Codes Limited
Telephone 020 7344 1651