Customer Reviews

At West Way Nissan we strive to provide the highest industry standard in service to all our customers.Because of this, we want to make sure that everyone who visits West Way, either to buy a car or just make an enquiry, is fully satisfied with our service.

We ask all of our customers to submit a review, no matter what they have enquired about. If you would like to submit a review click hereSave

Search for ...

REVIEWS
  Robin Edwards, Bracknell
21/03/2017

West Way Aldershot, Servicing

When booking I was advised I could have a Courtesy Car. When asked I was told my car would be cleaned and hovered if I wished, which I requested. Also given a choice of drop off times. I chose the earliest so presumably car would be done early. I was told upon drop off that there was no car available for me. This turned out to be a mistake by Westway and a car was provided. I was told by the service team that my car would be ready between 13:00 and 14:00 and so arrived promptly at 14:00 to find my car had not yet been started and was where I left it. It's now 15:49 and this review being completed whilst still waiting for my car. When I arrived to collect was advised they would put my car in next. Not impressed at all. I had taken a whole day off work and have had my valuable time wasted.

  Steve Webster, Altrincham
21/03/2017

West Way Altrincham, Sales

Jo looked after us extremely well, very impressive customer service, thanks.

  Lynne Harper, Brierley Hill
20/03/2017

West Way Stourbridge, Sales

Dear Sir, I took out my initial lease agreement with your company two years ago, I was most unhappy with the service received, though not from your sales staff I must add, and was at the point of cancelling the arrangement. However, I Have recently updated the Qashqai I lease from you and would wish to compliment and thank your Sales Assistant, Claire Haywood for the very helpful, efficient and comprehensive service she provided to me. Claire has kept me fully updated throughout the process, she was polite and friendly, returned calls promptly and was very thorough in her knowledge of the product and in answering any queries I raised. Since my car has been delivered Claire has continued to ensured that I am fully satisfied and happy with the product. Claire is an asset to your company.

  Barry Elwell
17/03/2017

West Way Wolverhampton, Servicing

Telephoned about problem with my qashqai fitted me in next day problem was solved very good service

  martin mullin, southampton
16/03/2017

West Way Southampton, Servicing

Good: Very friendly and courteous. Bad: Forgot to sign maintenance record book meaning a return visit. Did not reset service mileage counter. Again, this was remedied on return visit. During service, someone had over-inflated tyres. The tyre pressures were perfect before being serviced.

  Gary Lord, failsworth
15/03/2017

West Way Oldham, Servicing

Very happy with the way I was treated

  Lorna Carey, Coventry
15/03/2017

West Way Coventry, Servicing

Efficient as always

  David Unsworth, Marple
14/03/2017

West Way Stockport, Servicing

Westway carried out replacing a faulty air con condenser under warranty, but only after me phoning in several times to ask when the part would be in stock for it to be fitted, eventually the chap who answered said I'll just order one for you. I then asked for a stop start fault to be looked at which was diagnosed as a defective battery and that to was replaced under warranty. Whilst in the service bay a defective glow plug was detected but a new one was not available. I was told I would be called when the part was in (like the condenser) To date I have received no contact from Westway by phone, email or letter. Not the service I have come to expect over the years of driving 9 Nissans over 30 years.

  Fiona Henderson , Stockport
13/03/2017

West Way Stockport, Servicing

Dealership fine on day but when booked with call centre I was told standard service was booked £159 and about three quarters of hour wait - after hour and half car retuned told it nothing to pay as part of deal - day later I was called to say I did have to pay and it was £259 - very annoyed only had car 10months only done about 5000 miles and call centre booked wrong service and then I was told it was my fault for not reading paperwork when I handed my keys over. I have since taken out a plan for a basic service a major and a mot but to date I have still not received any paperwork to acknowledge this.

  Darren capewell , Kingswinford
13/03/2017

West Way Wolverhampton, Servicing

A1 THANKS

  Jon Barber, Addlestone
13/03/2017

West Way Aldershot, Servicing

Excellent service as usual. Called me to tell me the service could not be completed that day due to volume of work and requested permission to complete first thing next day. No issue for me as I had a courtsey car. E-mailed me at 09.30am next day with a video link saying car had no issues; service and MOT completed. I collected the car and noted it had been given an excellent valet. As ever the staff were polite, helpful and knowledgeable and it is a genuine pleasure to deal with this Nissan dealership.

  Anonymous , Hounslow
11/03/2017

West Way Hanwell, Sales

Great customer service throughout the dealership. I was instantly greated my the young lady Tinisha who really did help me in my choice of car and dealt with me professionally. I hope she goes far in the dealership, well done!

  Bernie McNally, Stockport
11/03/2017

West Way Manchester, Servicing

Very pleased with the service

  Mr Michael graham , Stockport
10/03/2017

West Way Stockport, Servicing

Good

  Claire, Bedworth
10/03/2017

West Way Coventry, Servicing

They collected my Juke for its service well done job and their service was absolutely brilliant.

  Leslie Stockton, Altrincham
10/03/2017

West Way Altrincham, Servicing

Great service.

  Russell Hanks, Wolverhampton
10/03/2017

West Way Wolverhampton, Servicing

No problems, car fixed and new battery organised without any hassle

  Brenda Stanford, Brownhills
10/03/2017

West Way Birmingham, Servicing

Were very impressed with service on our Nissan Navara, and courtesy and friendliness of staff. Value for money.

  Caroline Beardsell, Stockton Heath
10/03/2017

West Way Manchester, Sales

Only came in for a look round and ended up buying a used car. Excellent service from that department

  Val Tavernor, Poynton
09/03/2017

West Way Stockport, Sales

Salesman was 100% helpful in my purchase of the car I wanted. Service department quickly put right the warranty defect that became apparent during preparation for my collection. Many thanks to both.

  Tracey Ashcroft , Aldershot
09/03/2017

West Way Aldershot, Sales

Completely satisfied with all aspects of my purchase. My sales consultant Rinaldo was first class. From my initial visit, dealing with all my enquiries with professionalism and courtesy and overseeing a very easy handover. I am so thrilled with my Quashqai and will be returning for future business. Thank you Westway Aldershot and Rinaldo

  David Rooke , Southampton
09/03/2017

West Way Southampton, Servicing

Was dealt with very quickly. I thought the email/video from the mechanic is very informative. All round a good experience.

  Mrs june gregory, manchester
09/03/2017

West Way Altrincham, Sales

I was very pleased with the service I don't think it could have been better. The car is on mobility the chap that saw to me was very helpful.

  Bob Dixon, KIDDERMINSTER
09/03/2017

West Way Stourbridge, Servicing

Service that I received first class and very professional. The staff keep my informed at all stages. Car came back very clean and now drives like a dream.

  Wendy Andrew , Manchester
09/03/2017

West Way Stockport, Sales

Absolutely fantastic service all the staff are excellent and nothing is too much trouble for them always made to feel welcome and they care about people ....not just coz ur buying a car

  brian richardson, andover
09/03/2017

West Way Basingstoke, Sales

excellcent service from Morgan Brayley was very attentive to our requirements and was polite and professional at all times

  Linda Moore, BIRMINGHAM
09/03/2017

West Way Birmingham, Servicing

Very pleasant and helpful staff (as always).my annual visits are always relaxed because of the superb customer service I have always received. Many thanks to you all

  Gary Young, Basingstoke
09/03/2017

West Way Basingstoke, Servicing

Initially told it would be a one day jjob. Only when I took car in was I told that it may take two days (which it did). Would have preferred to know this from the outset. Would also like to have paper record of work carried out, not just recorded on the computer. Was promised an emailed copy of work carried out but this never materialised. Completely satisfied with actual work carried out.

  Robert Wiggins, Chichester
09/03/2017

West Way Southampton, Sales

Excellent service. Could not have been more helpful and efficient. Had a very good sales technique as not over the top as some car sales people have been. Able to get us what we wanted and kept all commitments made before sale. Very impressed would always do business with West Way much better sales experience than with some other Nissan dealers that I have been to more local to me.

  john gregory, urmston
09/03/2017

West Way Manchester, Servicing

The most curtious and friendly people to deal with. Service quick and any problems dealt with, absolutely the best.

  Sheila lowson , Manchester
09/03/2017

West Way Manchester, Servicing

Excellent service very pleased with the service

  Lawrence Gordon., Royal Sutton Coldfield.
09/03/2017

West Way Birmingham, Servicing

Met Karl who instigated what I need to know, immediately. A good customer approach. Well done Sir.

  Glenda-Elizabeth Charles, Eastleigh
09/03/2017

West Way Southampton, Sales

Andy dealt with my Micra order very efficiently. Initially there were a couple of errors, (not his fault or mine). However, they were quickly resolved and everything was fine. I like my new Acenta Micra, it drives beautifully. It took a moment o figure out the petrol cap as on my other Acenta Micra when the inside lever was pulled the flap opened. On this one I pulled the lever and it stayed flush with the car body. I realised that I had to pull the lower right corner away from the opening, other than that every thing seems fine.

  Margaret gill, Rochdale
09/03/2017

West Way Rochdale, Servicing

Very pleased with service sat and waited while finished that what i like doing and they obliged

  Cathryn McDowell, Uppermill
09/03/2017

West Way Rochdale, Servicing

Ross and his service team couldn't do enough to help after I was involved in an accident. He's also helped in the past with my mix-up. Nothing is too much trouble for him. I have my car serviced at Rochdale and I've purchased my last three vechilces from them because the team are just excellent and extremely helpful. I've recommended West Way Rochdale to a lot of my friends because of the great service I get each time I visit.

  Dorothy Martin, Denton Manchester
09/03/2017

West Way Stockport, Sales

Just ordered our new notability car, we were looked after by Tom and Neil, both of whom were as usual, courteous, pleasant and extremely helpful in assisting us in making our choice for our next new car! We have chosen the Juke, in black, we love the fact that this now has a very affordable deposit.

  Jane Ratcliff, Greenfield
09/03/2017

West Way Oldham, Servicing

I was pretty shocked to be given a courtesy car with no fuel in. This is not a service! I would have expected there would have been enough fuel to get me the 5 miles and and back and there wasn't. Very poor service.

  Alasdair Ogilvie, Stockport
09/03/2017

West Way Stockport, Servicing

Pick up and drop off was good and car was very clean. Cold starting still an issue but believe this is a model fault rather than a service issue

  Thomas Doodson, Wilmslow
09/03/2017

West Way Stockport, Servicing

Overall happy with service.

  Philip Taylor, Bacup
09/03/2017

West Way Rochdale, Sales

Excellent customer service from Liz and Keith before our first visit to West Way, during our 'sale' visit and the after sales contact that we have received in our three weeks since our purchase. Thank you!

  tina eliman, tipton
09/03/2017

West Way Wolverhampton, Servicing

i had to take my car in as an engine management light came on. i was fitted in he next day and received the car back the same day. I did not however expect to have to bring the car back after only 3 weeks of purchase. Maybe it should have been checked over properly at the point of sale.

  Dr Omar Masood, Bury
09/03/2017

West Way Manchester, Sales

My dealings with Westway Manchester was prompted following a problem with I had with a vehicle I bought for my mother . Dave Gordon and his team , in particular Steve Sales Manager, were fantastic . They managed the issue sensitively and made the greatest effort to resolve the issue and turn around our initial impression completely . It was a great achievement to turn a negative experience into such a positive one .My mother and I left with our faith in the company restored .

  John Evans, Wolverhampton
08/03/2017

West Way Wolverhampton, Sales

Great people to deal with.Excellent friendly sales staff. Highly recommended.

  Mrs M Hampton, Frimley
08/03/2017

West Way Aldershot, Servicing

This is a comment in view of the general experience I had on that day. The car went in for various concerns we had. You took this opportunity to deal with a recall. Concerns are far from sorted and the car will have to go back with you, unfortunately in the meantime I am very unhappy about its reliability.

  Michael Gough, Shaw
08/03/2017

West Way Rochdale, Servicing

The service was done very well, but for the second year running the technician forgot to reset the service indicator so I had to return to the garage to have it reset a week later. Staff very helpful and apologetic. Overall, happy.

  Glyn Lomas, Hayfield. High Peak.
08/03/2017

West Way Stockport, Servicing

I had my car in for it's first service on the 24th of Feb. Was told there were no problems,came home and on the journey back noticed the warning light on for the TPMS. Phoned the dealers up and arranged to get my car in to have a look. After 15mins.was told that on the service one of the valves had snapped off. I was not told about this on the day. To say I was not happy is an understatement. I'm now having to wait until later this month to have it rectified. There was a break down in communication on the day and it needs to be looked at. Thank You.

  Mr Ronan O'Carroll, FARNHAM
08/03/2017

West Way Aldershot, Sales

This was the fifth car we've bought from Westway Aldershot and, as ever, a very easy and pleasant experience. Thanks to Sean and Nick in Sales, and also Daryl in Service.

  Alan Morgan, Wisbech
08/03/2017

West Way Stourbridge, Sales

I bought an all electric leaf Tekna 30kW and absolutely love it. The whole process of buying the car was handled by George who could not have been more helpful. Great service from what is clearly a very busy and popular garage. Thanks again.

  David William Scholes, Ashton Under Lyne
08/03/2017

West Way Stockport, Servicing

Helpful efficient and reliable.

  Graham Cunnington, Bilston
08/03/2017

West Way Wolverhampton, Servicing

I could not fault the service received from the staff on the service desk who were very friendly and helpful. The reason to take the car in was because of a recall, and I was advised this would take 1 hour, which it did, and I said I would wait. My BIG dissapointment, was the further one hour wait I had whilst the car was being cleaned. This was something that should have happened at a recent service, but didn't, and the service team advised this could be completed on this visit. To wait a further hour was really not acceptable, and spoilt the very good service that I received initially. I would give the service team 10/10 for service, but there is a definitly a problem with the guys who undertake the wash and valeting

  Martin Tyler, Ash Vale
08/03/2017

West Way Aldershot, Sales

Sean was very helpful and the team looked after us very thoughtfully. Buying a new vehicle was made a thoroughly pleasant experience and we were kept well informed throughout.

  Wood, Stockport
08/03/2017

West Way Stockport, Sales

Excellent service sales rep was very informative and helpful . Really nice guy never felt as though I was being pressured or uncomfortable genuinely professional service .

  Eva Soteriou, Acton, London
08/03/2017

West Way Hanwell, Servicing

Excellent customer service. The Service Team at West Way Hanwell are always professional and efficient. Zach is very helpful, efficient and has excellent customer service skills.

  Graham Ellsmore
08/03/2017

West Way Basingstoke, Servicing

As always very helpful, friendly, super service. Many thanks!

  Howard Gordon, Leicester
08/03/2017

West Way Coventry, Servicing

I would normally have given 5 stars but sadly the call centre decided to ignore my request not to service the air conditioning, this being that I needed more important items doing like new discs and pads on the front plus 4-wheel alignment was also needed resulting in 2 new tyres. The cost of this work was quite expensive hence I declined the £79 charge for the air con service. As you my guess I am not happy about this extra charge but once done cannot be undone. In future I will only deal with the dealership direct to be sure of getting the service I want. Another disappointment was that the vehicle was valeted before collection, I feel that more attention would not go amiss with this service. Not the service I have come to expect from Nissan, disappointing.

  Joanne Woodus, Kinver, Stourbridge
08/03/2017

West Way Stourbridge, Servicing

Staff were helpful and work on car was explained.

  Geoff heaton, Manchester
08/03/2017

West Way Manchester, Servicing

The service at westway is the best I have ever experienced at any dealership. Keep it up .. thank you

  Sarah Macrae, Ealing
08/03/2017

West Way Hanwell, Sales

Martin was very helpful, knowledgeable & professional

  Geoff Hislop, Fleet
08/03/2017

West Way Aldershot, Servicing

They were very helpful and ensured I got my car looked after. The servicing team were excellent and the service administrator was very helpful

  Maria Jones, Oldham
08/03/2017

West Way Oldham, Sales

Andy was a very helpful knowledgable young man. He made choosing and ordering my new Motability car a very easy and pleasant transaction. He kept me informed along the way and was very friendly with both myself and my husband. Please give him a big thank you.

  John Johnson, Ulverston
08/03/2017

West Way Oldham, Sales

A very fuss free and professional purchase of my used SEAT LEON. Jordon provided a first class service from enquiry to pick-up of the vehicle, and was a pleasure to deal with. My new car was spotless due to a full valet, and mechanical once over, and felt like a new car. I was delighted to receive my 3 months warranty a few days later, which had been dated to start after the remainder of the SEAT warranty, a nice touch that. Overall fully recommended for anyone looking for a new or quality second hand car. Many thanks Mr J K Johnson.

  Carolyn Sallis, Yateley
08/03/2017

West Way Aldershot, Sales

We had a seamless and pleasant experience purchasing our car from Westway in Aldershot, due to the excellent service we received from Rinaldo Bocchio

  John Crofts - Viney, Enville
08/03/2017

West Way Stourbridge, Servicing

Service reception unhelpful. Unwilling to see if a simple fix was available. No slot available for over a week for a basic problem.

  Tammy Hawley, Fareham
08/03/2017

West Way Southampton, Sales

I attended a VIP event, and received excellent service from Chris, who listened to what I wanted and needed and found a car that ticked all the boxes. He was friendly and approachable

  Darrell Bannister, Brierley Hill
08/03/2017

West Way Stourbridge, Servicing

Good service

  Tina Wright , Ashton under Lyne
08/03/2017

West Way Stockport, Servicing

My vehicle was booked in with the service department. I dropped it off before my allocated time and I returned when they said it would be done and it was ready.

  Brian Corrigan, Middlewich
08/03/2017

West Way Altrincham, Sales

I received good service and attention from the sales dept. Very happy with my 2nd Qashqai purchased from Westway. My only complaint is that the engine compartment was quite dirty unlike the interior and bodywork which were in excellent condition.

  Peter kisembo, Manchester
08/03/2017

West Way Oldham, Servicing

The entire stuff were so helpful and the service of my vechicle was good. I got a coutesy car as i was waiting for mine to get done. I was updated about the service which was really good. Thank you.

  Anthony John Williams, Stourbridge
08/03/2017

West Way Stourbridge, Sales

Satisfied with sale thank you. One question however. WHY NO DIESEL LOGO on boot. Had one on my previous car?

  Christine Smallwood, Manchester
08/03/2017

West Way Altrincham, Servicing

My car was picked up at 8.30 and brought back at 12.30 serviced and MOT and cleaned very pleased with the service I received

  F Green, kingswinford
08/03/2017

West Way Wolverhampton, Servicing

work carried out on my car over two days and I was given use a car to use during the time. As usual the customer service I received was excellent.

  kim poole, Christchurch
08/03/2017

West Way Southampton, Servicing

My husband bought a 66 plate Nissan quash qui in October 2016 and myself a Nissan juke 63 plate at the same time. My only complaint is your number plates. Since October my husband lost his front number plate a new car!! And I lost my front number plate a couple of weeks ago. Why are they glued on when it obviously doesn't work. Please, please can we have the number plates screwed on like all the other cars??? I really don't want to be asking you for new number plates every couple of months. It seems madness and a waste of your time and effort.

  Alex, Basingstoke
08/03/2017

West Way Basingstoke, Servicing

Great customer service Friendly and knowledgable Always happy to help Great practical work / service Reliable The only thing I can complain about is the absolutely extortionate prices...! I was quoted £190 odd for a new horn. For context, I bought a Bosch (well known high quality brand and products) horn for £23 and fitted myself. I'm getting an armrest retrofit, which I'm happy to pay for as it's a genuine Nissan Juke armrest, not any one off the internet... again really really expensive. Hurts to pay so much but there you go. Apart from being so expensive, I am happy with my Juke, happy with West Way Basingstoke, and feel like part of a club almost. Which is nice.

  |William Scandrett, Sandhurst
08/03/2017

West Way Aldershot, Servicing

Date and time as expected. Welcomed and everything explained. Time taken was as expected and all was satisfactory.

  David Towlson, Coventry
08/03/2017

West Way Coventry, Sales

We bought a pre-registered Nissan Note from the Coventry dealership. The whole service is very good and smooth - and a good deal on a trade in with our previous model of Note. Paul (in Sales) is very impressive - honest, personable and attentive.

  Trevor walsh, Oldham
08/03/2017

West Way Oldham, Sales

1. Misled by sales staff on multiple occasions in reference to amount of time to receive log book for purchased vehicle! 2. Misled by sales staff that I could accept their reassurances on 3 occasions that my trade in vehicle had been processed with the dvla as Westway Nissan being the new owner, this delay cost me loss of one months road tax refund! 3. On way to collect new vehicle which was promised for 10am, the dealership rang to request I put back collection to 2pm, as I had made arrangements with insurance changeover I said no, but still had to wait 2 hours, told it was administrative departments fault, but I suspect the vehicle hadn't been prepped!

  christine burgess, Sutton Coldfield
08/03/2017

West Way Birmingham, Servicing

Very pleased with work carried out and excellent service as i had a problem with my brakes, i called and you got my car in for the next day - very impressive. I sent my Mom to you who bought a brand new Juke the next day.

  John Coomson, Kilburn
08/03/2017

West Way Mill Hill, Sales

The XTRAIL is super drive. It is very sensitive as regard parking and driving out. The satnav screen offers other varied features including hands free phone reception. It even prompts you if you are straddling lanes. It could be easier to drive off from heavily fallen snow ground. Above all it cruises excellently.

  Paul Abbot, Altrincham
08/03/2017

West Way Altrincham, Servicing

Very pleased with the service provided, from booking the 1st service on-line through to booking in and collecting. Very helpful staff on the service desk.

  Ailie Santer, Camberley
08/03/2017

West Way Aldershot, Servicing

I was very happy with the service I received from Daryll at Aldershott Nissan. He was very helpful and my car required a repair under warranty, which was dealt with swiftly with no problems.

  jean , shaw
08/03/2017

West Way Oldham, Servicing

great friendly staff very helpful and explained about the work that was needed to be done on my car

  Mrs Rita Butcher, Bournemouth
08/03/2017

West Way Southampton, Sales

I had first class service from start to finish. No pressure just a very helpful well mannered sales man.

  Lee Taylor, Manchester
08/03/2017

West Way Manchester, Servicing

Great service

  P Martin, Salisbury
08/03/2017

West Way Southampton, Servicing

As always we were very happy with the service desk. Alan, Bob and Jill could not have been more helpful. Great team. Customer Care 10 out of 10

  Kyalo Muimi, Basigstoke
08/03/2017

West Way Basingstoke, Sales

Fantastic service and would definately recommend to friends and Family.

  David Buckingham, Newbury
08/03/2017

West Way Basingstoke, Servicing

Couldn't be improved. Excellent

  Frances hart, Oldham
08/03/2017

West Way Oldham, Sales

My department was motability and Jordan was excellent very patient when i changed my choice of vehicle and very helpful when I collected my X Trail

  Margaret Smith, Northolt
08/03/2017

West Way Hanwell, Servicing

Staff were courteous & helpful. However I do not like the absence of a clearly signed, designated reception area. Simply standing at an office door with a number of desks/staff, & having to wait for a lull in conversation I find uncomfortable. It feel like I'm intruding into a private space. Apart from the MOT cost being expensive it was fine.

  Paul Bayley, Hyde
08/03/2017

West Way Stockport, Sales

This is the second Nissan I have bought from this dealership, therefore, I'm a returning customer. The agent I dealt with was excellent throughout dispite be very busy at the time. What was good, the product (car), service and environment, the cost of the car. What could have been better, the customer car parking is very poor, it's always difficult to park there and their is never enough space. The invoice for the car was not very clear, it was poorly laidout and could have been presented a lot better. Hence a had to ask on a number of occasions what is this and this etc. The car warranty was difficult to find and in the end I had to find it on the internet, dispite being told that the car warranty covered every item it became evident that this was and is not the case. PB

  Carol Eveson, Farnham
08/03/2017

West Way Aldershot, Sales

A thoroughly positive experience. Nick Dell the salesperson was superb, he listened to my requirements and proceeded swiftly and efficiently to fulfil them. He explained everything to me clearly and told me that I could contact him at any time if I had any questions. The whole process went very smoothly. I have given a 5 star rating, if it were possible I would give more. I would highly recommend West Way Aldershot to anyone without hesitation. A very happy customer indeed!

  NICOLA SWEATMAN, nicola.sweatman@oasisoldham.org
08/03/2017

West Way Oldham, Servicing

after a recent visit I was disappointed in my loan car from Nissan.having in the passed owned a micra and know how they can drive I soon realised that the car was on empty bone dry. I was very lucky this car even got me to a petrol station very disappointed

  Ian Potter, Hale, Altrincham
08/03/2017

West Way Altrincham, Servicing

Excellent booking process. Vehicle ready on time and service department extremely attentive.

  Patricia Pape, Hampshire
08/03/2017

West Way Aldershot, Servicing

Excellent service. Seen on the same day as making the call and battery replaced within an hour.

  Lucy Brown, Dudley
08/03/2017

West Way Wolverhampton, Servicing

Absolutely outraged when I had a phone call to say my front break pads were 90% worn and you wanted £130 to replace them. I refused as I know a little about cars and know that there is no chance they can be this bad as there has been no signs of them being low. I am a young Lady and luckily I have some car knowledge because someone in this position who had no knowledge could have been taken advantage of. I still have at least 4000 miles approx left on my break pads and it will cost me around £40 to get them replaced. Your sales/service team are disgusting trying to frighten a young woman out of her hard earned money.

  Marian John-Charles, Hanwell London
08/03/2017

West Way Hanwell, Servicing

Everything was ok. Car came back spotless and was ok

  Steven Rice, Southampton
08/03/2017

West Way Southampton, Servicing

First time I've ever taken a car for a service, let alone to the main dealer, I always hear things that they will rip you off and pound your car because it's unsafe but instead I found everyone approachable, they were open and honest, the car passed with flying colours apart from the brakes which were 80% worn/20% life left. The down side was the cost to replace brakes at £530,the cost per item was cheap but £95 per/hr labour was too much and took it to a local former AA chap who did it for less than half the price at £170 incld parts, Nissan needs to look at the labour costs of the job, not per part.

  Elwyn jones, Oldham
08/03/2017

West Way Oldham, Servicing

Absolutely first rate service cannot fault a single thing. I dropped my car off first thing and asked if it could be ready for 3pm. Got a phone call at half one to say it was ready and washed too.

  Terence Brookes , Rowley Regis
08/03/2017

West Way Stourbridge, Sales

There was a good choice at this branch. The dealer was very friendly and knowledgeable. I found the car i wanted and was not presured to buy. A very pleasant experience. Thank you and keep up the good work.

  Louise, Manchester
08/03/2017

West Way Altrincham, Servicing

Waiting time at drop off and collection was unnecessarily long. At collection time it seemed that whoever complained the most would get served next!

  mary errington, manchester
08/03/2017

West Way Manchester, Servicing

delighted with the service department and was treated really well. I was given a courtesy car without any fuss and no delays. I was actually ringing Nissan to check if my car was ready and they were ringing me at the same time on my mobile so right on the time they said it would be ready. No delays and they cleaned my car.

  Amber, Birmingham
08/03/2017

West Way Birmingham, Servicing

The worst service I have ever experienced in the 25 years that I have been driving. The Nissan Qashqai is a very cheaply manufactured car however, the service was the worst service ever. Everytime I have attended the Nissan WestWay in Streetly, they would damage something else in the car causing me another problem which would result in me taking my car back to them. Would never recommend Nissan to anyone.

  Janeid Tariq, Handsworth
04/03/2017

West Way Stourbridge, Servicing

Really pleased with the service I received recently from John (Sales Manager) and James (Service Advisor) All warranty work was carried out in a professional manner. I Will be returning and recommend to anyone. Thanks Folks.

  Michael, Oldham
03/03/2017

West Way Oldham, Sales

Dishonest, unprofessional and sly.

  Louis CArr, Birmingham
02/03/2017

West Way Birmingham, Sales

This is forth car I have had from west way,but at the moment I would not have another one from that dealership.Having said we would like a blue one rang to say they did not do it anymore.The car is ok? I have had to ring about the paper work twice.Also what I don't like is filling in the satisfaction form in front of the manger to read straight away. At the moment not very happy, will update the comment when sorted.

  Yasmin &Yunus Bhana, Manchester
01/03/2017

West Way Manchester, Sales

Thank you very much to Gordon and manager Jack in the new car sales team who have been kind, helpful and very informative about the products. They did all the work, all we had to do was choose what suited us, which was so easy with all the help they provided to us. They are an example of good customers service and an asset to west way manchester, and I would for sure recommend my friends and family to them.

  Phil, Coventry
17/02/2017

West Way Coventry, Servicing

Purchased new Nissan Leaf end of September 2016 took car back to dealership in December 2016 with gearbox problem, there had the car for 2 weeks to fix the problem . Car back in to dealership February 2017 with recurring problem gearbox, no phones from dealership or Nissan head office , put a complaint in to head office it's been another 2 weeks still not got car back , wished I not brought the car .

  Phil, Coventry
17/02/2017

West Way Coventry, Servicing

Purchased a New Nissan Leaf September 2016 car went back in to garage in December for 2 weeks for gearbox problem ,same problem recurred February another 2 weeks in workshop . No phone calls or updates for dealership or headoffice . No happy

  Robert Appleton, Stockport
16/02/2017

West Way Stockport, Servicing

Very pleased with the service I received top class staff as always

  Jane Leaver, Oldham
15/02/2017

West Way Oldham, Sales

We have just ordered our son's new motobility car,this will be our second Nissan,from West Way Oldham. Andy the sales person, was very friendly and efficient,he talked us through everything, answered all our questions and showed us leaflets and videos of our son's car, nothing was to much trouble, in all, it only took around twenty minutes to get everything signed and sorted. The showroom is clean and tidy and the desk staff are also very polite, efficient and helpful, we recieve reminders from Nissan about services on the car and a courtesy call, from time to time, to see if we are happy with the car. I would highly recommend using Nissan West Way Oldham.

  Lily McGivney, Hanwell
14/02/2017

West Way Hanwell, Sales

Very helpful and and gave me useful information and advice. Very friendly staff too.

  Immaculee Batty, HOUNSLOW
14/02/2017

West Way Hanwell, Servicing

I was dissappointed to book in my 7seater car for diagnostic to be given a Micra as courtersy car. I explained that 5 sats not good that i needed 7 to transport my family but iwas told that Nissan does not have 7 seater as courtersy car. We have to cancel the pre arranged family commitments as the car was held for a week. Am now dreading it because MOT is due.

  Andrew Rush, Whetstone, London
13/02/2017

West Way Mill Hill, Servicing

I was a bit surprised that I had to pay for the petrol in the courtesy car (it was probably in the small print that i hadn't read). The work was completed on time and the car was ready when I went to collect it (at the end of the day), but I didn't get a phone call telling me that the work was done.

  Jim Sheather, Aldershot
13/02/2017

West Way Aldershot, Servicing

Excellent service once again from the team at Westway

  Carolyn Woolf, Stanmore
13/02/2017

West Way Mill Hill, Servicing

Everything that was requested was dealt with as it should be. I was very happy.

  Jill Shaw, Stockport
12/02/2017

West Way Rochdale, Sales

I purchased my car 3 weeks ago. I was very happy with the service I recieved at the Rochdale dealership and the hassle free process of purchasing the car, trading in my old car for part-ex and driving my new car away a week after test driving it. Excellent all round. However since purchasing the car, unfortunately I have already used the RAC breakdown cover due to a faulty battery, and I also have the car booked in at the Stockport dealership for a check on a persistent noise on the steering column. Other than these teething problems, I have been very happy with the car and the service I received at Nissan.

  Ralph Elliott, Fleet
12/02/2017

West Way Aldershot, Servicing

My car had a health check and two modifications last week. This was managed by Johnathan who, yet again, provided an efficient, timely, friendly and courteous service. He is highly conscientious and always finds the time to explain what is required and what work has been carried out in a personable and reassuring manner. Johnathan is excellent. Thank you.

  Rio, Borehamwood
12/02/2017

West Way Mill Hill, Sales

The salesman himself was lovely however I was messed around constantly with the date of when my new car was supposed to be shipped down. Everytime I was promised a call back I never got one and once pushing this to a manager, he was extremely arrogant and unhelpful!

  Malcolm Grey, Bagshot
11/02/2017

West Way Aldershot, Servicing

I was very impressed with the service experience from the initial contact until the hand over of the vehicle upon completion. All staff I dealt with were most attentive and helpful. I was most impressed with the facility whereby a video of a particular fault was sent to my email to help me to make a decision on what action I wanted the garage to take. I would certainly recommend the service department to other Nissan owners.

  Wendy Kettleton, Oldham
11/02/2017

West Way Oldham, Sales

I was really happy with Jordon, he was extremely professional and his knowledge was very good. I was supported with my needs and I felt the service from start to finish was extremely good. I have had quite a few cars from this dealership and the manager actually knows and recognises me which is really good.

  Bert King ( Georghia Binstead )
11/02/2017

West Way Aldershot, Servicing

Excellent service, all staff from delivery driver to everyone concerned back to delivery driver. good use of video, well presented.

  P Walsh, Birmingham
11/02/2017

West Way Stourbridge, Sales

Very good service

  Mr John gregson, Oldham
11/02/2017

West Way Oldham, Servicing

Very good servicing department on time and helpful

  Michael Skidmore, Nuneaton
10/02/2017

West Way Coventry, Servicing

The Department were most efficient in all they did technically. A Gold Star for Chloe for going over and above the call of duty.

  Ms Williamson , STOCKPORT
10/02/2017

West Way Stockport, Servicing

Amazing customer services, very friendly and always helpful!

  Trevor Walker, Kidderminster
09/02/2017

West Way Birmingham, Sales

We bought a nissan note teckna recently, my wife hates it and she does a lot of the driving. W ith it being a high spec we expected it to have reversing alarms,to get this we will have to spend more money to have them fitted. When we had our initial demo, the systems were not explained very well. In hindsight we should have had a less technical model.

  Rod Henkun, Camberley
09/02/2017

West Way Aldershot, Servicing

Daryl always gives 110 percent and keeps me informed so I have signed up for a new service plan.The mechanics I met also explain in layman terms requirements and outcome of the servicing and anything that needs attention not covered by the service plan. I have always had very good experience in using Westway Aldershot. The only complaint I have is the updating of the sat nav. I have newer version of the card but the system will not let update or use it. Rod Henkun

  Stuart Chor;ey, London
09/02/2017

West Way Mill Hill, Sales

Having had a Honda for 14 yrs it was time to change. Our needs have changed and we needed a larger vehicle to carry out our work, but not too big because we would never have space on the street to park. This takes us around the country so needed something comfortable and relatively economical as well. Pleasantly surprised that the Qashqui automatic 1.2 fitted this bill very well. It had to be petrol because living in London Diesel is becoming a problem. Interior space and comfort were also a must, again the Quashqui did the job. Still need to really get used to the car but driving it over the last 2 days has had no nasty surprises and look forward to driving it more outside of London on motorways etc. The dealership was very accommodating throughout the process overall. Very professional.

  Mrs E Cahill , Southampton
09/02/2017

West Way Southampton, Servicing

Attention to detail is not very good when you are told that the car will be cleaned and you arrive to find you have to wait for it to be washed so you just skip the valet sorry not the first time when these things are paid for it makes for unhappy customers might say it is not the fault of the people who valet the cars if you went shopping and brought a bag of sugar and some of it is missing you would complain even when I complained it was brushed off

  Roy Grindrod, Sale
09/02/2017

West Way Altrincham, Servicing

The only niggle I have about my car service on this instance is when I picked the car up - the chap seemed disappointed that I wouldn't comment on the service. I didn't comment because I hadn't seen the car - or driven it - so how could I comment? It did transpire though that the chap filled a customer survey in giving 10 /10 on all points in my name (which I wasn't aware of). I know this as I received a call a few days later. For the record - yes the service was what it was. The car was dropped off by myself on time. It was picked up when notified it was ready. I received a short video, along with recommendations from the engineer. For the first time it was washed - so thank you. As for the WOW factor / gesture of good will: nothing stands out.

  Melanie Howarth, Oldham
09/02/2017

West Way Oldham, Servicing

Service done with no problems - I waited in the customer waiting area because there was no courtesy car available that day - which wasn't a problem - car was service in December - I did have to return a few weeks later to have the job on my sun roof done after parts had been ordered and to have a replacement battery that wasn't noticed during the servicing Despite service being done in December have received a call since asking me to book in for the service Staff friendly

  Jawaid Chaudhry, Manchester
09/02/2017

West Way Manchester, Sales

I am please to say that Nissan 12 5dr is great car, because tax only £30, Insurance very cheap, petrol very economy, running very smooth, reliable car and model& make, lot better than Vauxhall and other make and model. I am very satisfied. thanks to west way Manchester, Nissan dealer.I reccomend to my friends,

  Abigail Mather, Stockport
09/02/2017

West Way Stockport, Servicing

Andy at the Stockport branch, who has recently taken over looking after the warranty (not sure of his surname?) is brilliant. Always friendly, helpful service every time I have spoken to him to drop my car off/pick up the courtesy car while mine was being worked on. Big thank you from me.

  R.G.Dickinson, COVENTRY
09/02/2017

West Way Stourbridge, Sales

Excellent service did not feel any pressure to buy. The only thing I would comment on being tolled people were coming to look at the car the following day. This did seem a little off putting when no proof was put in front of me. I would have made my own mind up to buy the car if I liked it, but proof of what I was being told would have helped. Otherwise very pleased. Thank you.

  Maureen codling, Manchester
09/02/2017

West Way Altrincham, Sales

Great service. Absolutely love the car, David millington was very helpful with our purchase. 10/10 for service

  Keith Cotton, Codsall
09/02/2017

West Way Wolverhampton, Servicing

Car went in for MOT was carried out in time goodn feedback staff very helpful and efficient

  Barrie Perkin, Brierley Hill
09/02/2017

West Way Stourbridge, Sales

A very friendly and professional service.

  russell haynes, stockport
09/02/2017

West Way Stockport, Servicing

Always very friendly and efficient - the showroom is warm and welcoming. No attempt at cross-selling stuff we don't need. Took time out to fix a few small niggles and gave the interior a complete valet service - car came back looking like new.

  GERRY DUNNION, LONDON
09/02/2017

West Way Hanwell, Sales

I was extremely happy with the staff that looked after me and they were friendly without seeming to pushy or sales like, but obviously got the job done. Regards Gerry Dunnion

  christopher chlebus, henley on thames oxon
09/02/2017

West Way Basingstoke, Sales

Westway Basingstoke,would highly recommend, sales department. All promises kept and Qashqai delivered well before I expected.Excellent hence 5 stars.

  Eileen Edward, Rugby
09/02/2017

West Way Coventry, Servicing

Friendly and efficient. Car picked up as arranged and returned with full explanation of paperwork. Thank you

  Martin Cross, Southampton
09/02/2017

West Way Southampton, Sales

I was given excellent help from a knowledgeable member of the team. I have bought three cars previously from the team and each time I have had great assistance

  R Weakley, Christchurch
09/02/2017

West Way Southampton, Servicing

At around 17000 miles my Qashqai 1.2 developed a metallic chattering sound in the engine. After three visits to you to complain about the problem,on one visit I was told it was a noise from around the door window ! Finally you decided it needed a new timing chain. At around 19000 miles I complained about the chattering reappearing . Again more visits and finally the engine was replaced the problem now is the replacement engine has a metallic tapping sound. There is a lot more to this epic. Including a couple of good points.

  Masoud Rajabi, Manchester
09/02/2017

West Way Manchester, Servicing

dear Sir/Madam, my car had the problem and west way nissan in manchester said my car needed to replace the timing chain and they said we order your part and takes 2weeks but after 3months nothing happen till I spoke to main customer serivice finally after 3months timing chain changed but who responsible for all the days I drawe my car with bad noise and I think that problem makes other problem in my car's engin. I will try to sale my car and never ever by the car from nissan. Regards

  Tom Monaghan, Manchester
09/02/2017

West Way Manchester, Servicing

Excellent servive and very helpful staff

  David Blackmore, Stockport
09/02/2017

West Way Manchester, Servicing

Very good service - Car collected in the morning and delivered back home in the afternoon.

  Dr P Johnson, Cheadle, Cheshire
09/02/2017

West Way Stockport, Servicing

Excellent service

  ml bast, southampton
09/02/2017

West Way Southampton, Servicing

brilliant sorted out problem with my car and kept imformed also let me know when car was ready very polite and curtious at all times

  Pamela Perez, Heywood
09/02/2017

West Way Rochdale, Servicing

Everyone was very kind and helpful at Rochdale,the work was completed as agreed,my only disappointment was with the central booking who couldn't accommodate my desired available days, as they said no loan cars were available. However I was contacted by servicing at Rochdale afterwards,who were very helpful and gave me options for the future,which I really appreciated ,that's the kind of aftercare treatment that gives you confidence you bought a Nissan.

  John heaton, Urmston
08/02/2017

West Way Manchester, Servicing

Top class dealership

  Cheryl Leiper , Basingstoke
08/02/2017

West Way Basingstoke, Sales

Alice was brilliant, she made returning a disability car easy. Then assisted the purchase of a leaf. Very knowledgeable about the product and helpful, thank you 😊

  Mr R Salter, Wolverhampton
08/02/2017

West Way Wolverhampton, Servicing

NISSANS Promise is that I should be "COMPLETELY SATISFIED" I am not ! It also states I should receive the "highest level of service and aftercare" I do not believe that I am! WHY ? Because my 16 month old qashqai has now had 4 faults ,meaning 8 separate visits . How many faults is acceptable ? Can I expect another 4 faults in the next 16 months ? Can I expect that I can never get a courtesy car ? Can I expect that the cruise control will not be working for 4 weeks ? Can I expect to wait five days for a spare part to be delivered to the garage to then fix my car ? IS THIS ACCEPABLE ? Personally I don't think so.

  Derek Chadwick, Altrincham
08/02/2017

West Way Altrincham, Servicing

The service was fine. Unfortunately my car was slightly damaged by the pick up driver. However the damage was expertly repaired.

  Roy Stokes, Reading
08/02/2017

West Way Basingstoke, Servicing

Needed start problem sorted, central booking would only offer a date 3 weeks in advance but I was going on holiday so not acceptable, I contacted Service Manager who fitted me in within 2 days, great service from the dealership, new glow plugs fitted under warranty, thank you!

  Bernadette Delaney , Manchester
08/02/2017

West Way Manchester, Sales

The level of customer service and professionalism was by far the best we have ever experienced in buying cars for over 25 years. Dave Gordon is a genuinely very nice man who along with the rest of his team were absolutely first class from start to finish, making the whole process a throughly enjoyable experience. Very Well Done to All !

  Cora Flynn, London
08/02/2017

West Way Hanwell, Servicing

Due to a confusion (I was contacted by your Mill Hill branch, though I have only ever visited Hanwell) Hanwell were not expecting me when I arrived for my service there. However, they took me in their stride with no fuss, and completed the service as normal. I have always had good service from Hanwell branch, and this year was no exception.

  Savin, hayes
08/02/2017

West Way Hanwell, Sales

Good service

  Peter Coles, East Sheen
08/02/2017

West Way Hanwell, Servicing

Usual high standard in keeping my 19 year old 200SX on the road.

  Mrs Verena Ranford, kingswinford
08/02/2017

West Way Stourbridge, Sales

I fell in love with my Micra as soon as I had a test drive in it. I am not very tall but the adjustable seat and the ability to lower the steering were perfect for me - I could see where I was going. I tried several other makes of car but none were as comfortable as the Micra. I came back and bought the first car I tried. Richard the salesman was very good. He was very patient and nothing was too much trouble.

  michael, Birmingham
08/02/2017

West Way Birmingham, Servicing

Didn't fix the car radio that I had reported faulty due to lack of time; although I dropped the car off as arranged at 8.30am. Got to go back this Saturday to have work done losing me another half day.

  Mark Beaver, Stockport
08/02/2017

West Way Stockport, Sales

Fantastic from start to finish dealt with Kane he couldn't have done more for me best sales man I've ever dealt with and this is my 14th car!

  Kevin finn, Manchester
08/02/2017

West Way Oldham, Sales

Great customer service nothing to much trouble, really friendly. Truly very pleased with my purchase and how I've been dealt with so far

  mark phillips, London
08/02/2017

West Way Hanwell, Servicing

The guys are West Way Hanwell are very helpful and organised. My car was in for its annual MOT. The appointment time was prompt, the work was delivered as it said it would and they even threw in a free valet. Thank you, recommended 5 *****

  Mrs Jean Le Hunte, sandhurst
08/02/2017

West Way Aldershot, Sales

I received a wonderful service at Aldershot. Nick Dell was so kind and helpful with helping me choose my new car. I came back to Aldershot for a new car because of the good service I have received over the last eight years. Both in service and sales departments. My thanks to all the team.

  dean northcott, London
08/02/2017

West Way Mill Hill, Sales

Great knowledgeable service and friendly staff. I have already recommend this dealership to my friends. On top of it all I love my new car. Kind regards Dean

  Laura Kelly , Wolverhampton
08/02/2017

West Way Wolverhampton, Servicing

Staff very friendly and professional on the desk, however I reported problems with my key as fobs would not work and errro me saying key not recognised when in car, told it had been fixed yet here we are a few days later and same problem occurring but car now out of warranty.....typical, not very happy at all

  Alice Koroma, Bracknell
08/02/2017

West Way Aldershot, Sales

Nick was very professional and supportive throughout the process. He kept me informed weekly until my car was ready, he talked me through the changes to my new car. He called when I got home and called again a week later to check how everything was going and if I was happy with my new car. He is fantastic at his job I will definitely recommend Nissan Aldershort to friends and family members.

  John Hogburn , ALTRINCHAM
08/02/2017

West Way Altrincham, Sales

The need for fuel to be included in the car ( £12000 pounds car with no fuel in the tank ) but first class service from the staff

  Peter Jackson, Oldham
08/02/2017

West Way Oldham, Servicing

Excellent as always on time,valeted service explained.

  colin smith, stockport
08/02/2017

West Way Stockport, Servicing

Gave timely and informative information and I was dealt with very efficiently and satisfactorily.

  Peter Jackson, Oldham
08/02/2017

West Way Oldham, Servicing

Excellent as always on time,valeted,full review of work carried out.

  Leslie. Allen, Coventry
08/02/2017

West Way Coventry, Servicing

Very. Helpful. Nice. To receive. Video. Message. On work. Carried. Out. Very. Good idea.

  Carol Taylor , Portsmouth
08/02/2017

West Way Southampton, Sales

We where treated really well unlike the Nissan showroom in Waterlooville, west way couldn't of been more helpful

  John Hughes , Kidderminster
08/02/2017

West Way Stourbridge, Sales

First rate service from sales man No pressure to buy and was helped with choice of vehicle and purchase methods Would recommend Westway anytime

  Mark Bowker, Sale
08/02/2017

West Way Altrincham, Servicing

Really helpful and informative. Staff more that willing to assist.

  Gerry Stutchbury , Totton
08/02/2017

West Way Southampton, Sales

The efficient, friendly and informative service given Kennedy the Sales Assistant made the whole exchange of my car and the purdcase of a newer Qashqai a stress free, easy to manage and enjoyable experience. My new car was shipped down from Birmingham made ready for delivery in the timescales agreed. I pleased with my purchase so well done Westway Southampton

  lisa jones, cheltenham
08/02/2017

West Way Coventry, Sales

The service we received was adequate. We were late on pick up day (travelled from cheltenham ) so missed our slot and had to wait for approx 50 mins to be seen. I accept we were late, BUT if you are spending £10k+ (which i did) is this waiting time appropriate? If I was spending £5 I wouldn't mind waiting at all,but it was a big purchase. I was happy to be served by anyone. Also a scratch which we were told would be repaired before pick had not been touched. Therefore we have to do another trip to Coventry to have it repaired. Petrol costs will be covered by me. Not to mention more time travelling! Having said that, I'm happy with the car. My advice? Concentrate on customer convenience and remember how much people are spending!

  Garry , Middleton
08/02/2017

West Way Oldham, Servicing

Sorted my faulty radio out without any hassle thank you Excellent customer service by Francesca keeping me updated by phone 5 star service

  Helen Tomlinson-mann, Lancashire
08/02/2017

West Way Rochdale, Sales

I have always had agood relationship with Westway Rochdale the staff in sales and service are outstanding and have and will still recommend them to anyone.very friendly happy people.😄

  Sylvia Quinn, Reading
08/02/2017

West Way Manchester, Sales

The advice I received for buying my car was exceptional very helpful friendly informative and was a pleasure to do business with I even recommend my sister to purchase a new car from this sales adviser Mr James Quinn and she did .

  Pauline Mason, OLDHAM
08/02/2017

West Way Rochdale, Sales

Cannot fault the service and compassion shown during my recent deal on my motabilty car. The care and attention to detail of showing me round the vehicle. Derrick you are Acer

  Buffy Sparks, Birmingham
08/02/2017

West Way Birmingham, Sales

Please call me to discuss my feedback as there are not enough characters to capture the balls up that occurred with my new quasqai

Read more

Hi Buffy, Thank you for getting in touch, We have passed this on to the dealership and you shall be getting a call back within the next 24 hours where you can discuss this further with the General Manager.

West Way Nissan09/02/2017
  Claire holburn, Brierley hill
08/02/2017

West Way Stourbridge, Sales

Value customers highly listen to what you want from a car nothing is too much trouble for them. Excellant communication kept me informed all the way about my new car delivery. Thank you Matt

  Adam hughes, Wrexham
08/02/2017

West Way Altrincham, Sales

Mike who sold us the car was great. Didn't pressure us into anything we didn't want to and was very friendly. I have a couple of issues with the car but it has been booked in to be looked at without a problem

  Dot Shepherd , Manchester
08/02/2017

West Way Manchester, Sales

Alex is helpful and very persuasive so hold onto him

  Noel Cox, Southampton
08/02/2017

West Way Southampton, Servicing

I purchased a 2nd hand Almera with a low mileage for it's year. It was due an MOT & service in Jan 2017. I booked this and was impressed with the thoroughness of the report and the service. It was a car that needed a replacement air bag which was replaced. The staff who dealt with my car from start to finish were attentive especially Jill. I needed new brake pads & that was a further visit. In all, I am well pleased with the service I received.

  Andrzej Chudzik, London
08/02/2017

West Way Hanwell, Sales

This is the second Xtrail I bought from Westway Nissan Hanwell and would like to thank Martin very much for all help, test drive, explanations and taking care through the whole process while waiting for the car to dispatched. I would give more stars but unfortunately only five were available. What was missing in the first Xtrail - 4WD with Xtronic gear box and more powerful engine - it is included now in 2017 model. Many thanks again.

  Daniel Smith, Dudley
08/02/2017

West Way Stourbridge, Servicing

Really easy going Welcoming and friendly Quick and easy service to get car checked in and out. Courtesy car provided for free

  Tony McCarthy, Leeds
08/02/2017

West Way Stourbridge, Sales

Great service from Gary in Sales. Only problem is that the car has been delivered with a groaning noise coming from the front wheels. Would appreciate it if somebody could advise on what to do about getting it fixed. Should have been picked up on the pre-checks by the mechanics. Don't want to be liable for an expensive repair on a new car. Cheers

  Mr D Tattrsall
08/02/2017

West Way Rochdale, Sales

Why send me this customer feed back again, I refer you to my e mail on 1st Feb. and your reply same date. I am still awaiting a response from dealership management. Regards, D T.

Read more

Hi, Mr Tattersall The general manager John Whyte has informed us that this issue has now been resolved and we are happy to hear that now you find your car satisfactory. Thank you for getting in touch and if you have any future concerns feel free to get in contact with John again or you can email us at customerservice@westwaynissan.co.uk and we will always be ready and happy to help.

West Way Nissan13/02/2017
  Elaine Harris, Wolverhampton
08/02/2017

West Way Stourbridge, Sales

After visiting other dealers you were the ones that were so helpful motability expert mark was outstanding very understanding the car itself is outstanding glad we chose it

  Paul Steel, Ashurst
08/02/2017

West Way Southampton, Servicing

Great service , informative, and solved my problem and got my car back on the same day post breakdown. Central contact centre pretty poor, very script driven, kept telling me not to drive the car as they're were red lights on the dash, I had to,d them three tims the battery was dead !

  Miss Brooks, Oldham
08/02/2017

West Way Oldham, Servicing

Very happy. Very helpful.

  Kat, Stockport
08/02/2017

West Way Stockport, Servicing

Brilliant service.

  Patricia Scappaticci, HaleBarns Cheshire
06/02/2017

West Way Manchester, Servicing

Booked car in for paint job on scratches to bumper and wings.The service team also picked up a fault on suspension and repaired under warranty.Also picked up new tyre required. Details all sent through a great on line video. I feel as though I'm driving a new car! Fantastic bodywork repairs as well. All completed in timely manner at a very reasonable cost.Well Done Enzo and the service team on a fantastic customer focused service. Patricia Scappaticci

  David McCabe, Glossop
06/02/2017

West Way Oldham, Sales

Excellent service by Mohammed who arranged a trial drive in a Qashqai for me - of sufficient length and variety of roads for it to be useful for me. The follow up was equally good with everything explained when necessary. Finally he secured a good price for me for the new car I bought. All-round an excellent experience - no pressure at any point. Lovely support also from the lady (name forgotten - sorry!) who arranged the service package.

  Charlotte, Manchester
01/02/2017

West Way Altrincham, Sales

Friendly staff and good assistance,very welcoming

  Mr D Tattersall, Rochdale
01/02/2017

West Way Rochdale, Sales

Used £15k Quashqai purchased with proviso that car fully valeted and paint chips touched up, neither was done. I was told that paint man would come to my home and my car collected for a professional valet. Neither happened. Returned to garage and assured that this time work would be completed. It wasn't Several other issues had arisen, rear windscreen wiper blade missing, bodywork trim needed attending to, RAC called out and flat battery diagnosed, possible fuel leak and electronic brakes locking on. Spoke to service manager, Ross, took the car back to the garage, everything completed, fingers crossed, to my satisfaction and Ross phoned me a couple of days later to see if all ok. Took 6 weeks and 7- 60mile round trips before car eventually sorted, thanks to Ross. Westway, no way! D T.

Read more

Hi, Thank you for getting in contact, We have passed this feedback on to the dealership and you should receive a call within the next 24hours. Thank you.

West Way Nissan09/02/2017
  Patricia McDonald, Manchester
30/01/2017

West Way Altrincham, Sales

The gentleman who help me to pick my car was very helpful to my husband and I, he was very patience with us while we made our decision on which car to have. He was also helpful when we came back to ask some questions about the car that we did not fully understand about the car. He was very polite and caring for us and made us feel very welcomed.

  Michael Gibney, Manchester
27/01/2017

West Way Manchester, Sales

Staff very helpful and patient throughout the whole process.

  Jack, coventry
24/01/2017

West Way Coventry, Sales

How come a such a big firm doesnt even have an email id where we can write to them??? how much we can wrtie in the given 800 words???

Read more

Hi Jack, Thanks for getting in touch. If you have any questions or concerns you can let us know here or email us at customerservice@westwaynissan.co.uk and we will be more than happy to help. Is there anything we can help you with? Kind Regards, West Way Nissan

West Way Nissan25/01/2017
  Chris anslow, Stockport
22/01/2017

West Way Stockport, Sales

This is my second car I've got through Motability via this dealership and I am as happy now as I was 3 years ago. I even recommended that my mum went there, that's how pleased I was. Unlike some other brands and dealerships, I've had the same salesman that was there when I got my first Motability car, Neil is his name and he is a great bloke. He always keeps you in the loop as to what's happening, very knowledgable and never pressures you. I suffer with ptsd so having continuity really helps, and Neil being there for both cars I got made my visits so much easier, I find getting out dealing with new people very hard, so this continuity was greatly appreciated. Thank you to all at Stockport and I'll be back again in another 3 years for my next Motability car.

  JOHN FLOYD
21/01/2017

West Way Stourbridge, Sales

WELL MY 4TH CAR FROM WESTWAY.. NORMALLY EXCELLENT SERVICE, BUT THIS TIME AM STRUGGLING TO GET MY GAP DOCUMENTS, DOES NOT APPEAR TO HAVE BEEEN EMAILED TO ME? NOW WILL WRITE IN AS PARTS AS CUSTOMER RESPONSE/FEED BACK SENT TO ME, AWAIT A REPLY, GAP DOCUMENTS NOT MUCH TO ASK FOR?

Read more

Hi John, We would like to apologise for any inconvenience caused and we have been in touch with the General Manager at Stourbridge and we have been informed that the confirmation has now been sent via email. Kind Regards, West Way Nissan

West Way Nissan23/01/2017
  Donna O'Reilly, Stockport
20/01/2017

West Way Stockport, Servicing

Very helpful and very good service

  Karen Burns, MANCHESTER
20/01/2017

West Way Manchester, Sales

We collected our new Motability car from Richard Holland yesterday. This is the second car that we have had from this dealership. This is partly because the Nissan Juke is exactly right for us, but mainly because of Richard's service. He genuinely cares about his customers, and made the whole process pleasurable and straightforward. Nothing is too much trouble for him, and he kept us up to date and reassured at every stage. The overall service from other staff members has always been good, as well. and the after sales care is first class. Many thanks to Richard again for all his hard work and friendly professionalism. Karen & Tim Burns

  Julie Cole, Basingstoke
19/01/2017

West Way Basingstoke, Servicing

Always superb service from the service department, whether its a query, warranty work or service. Dealt with Phil today for service, courtesy car provided and mine washed and hoovered before returning. Everything explained clearly and really nice to deal with Phil, as it has been with all the service guys. Thanks

  Jacqueline Hodgkiss, Wolverhampton WV11 3LE
19/01/2017

West Way Wolverhampton, Sales

Having to need to buy a new car,I went with my family with my requirements and was met by Dave Miles who was a pleasure to deal with.I wanted a Nission Micra and it had to be an automatic. Dave gave me all the details on the Micra's and decided on the ntec. Dave searched the country for one for me and managed to locate one. I had a very good deal and information on GAP insurance and a service scheme that took a lot of stress out of purchasing my first new car. Dave gave me the information about purchasing my own number plate and my new car came with my individual number plate on. When my car was ready Dave sat with me to show me all the controls until I was happy to drive away. He was very thorough but friendly with it so I was relaxed. Very pleased with my new car and very economical.

  John Morris , Kingswinford
18/01/2017

West Way Stourbridge, Servicing

Had car serviced and motd here in December 2016 and was disgusted at Con merchants. Failed car on number plate forcing me to pay £36 for new plate with their name on when same number plates on another Nissan had passed Mot at Birmingham a year before. They then told me I had a serious sump leak when there is none leaking on my drive. Wanted £550 to fix. Don't answer my complaints. Will never use again. Nissan need to get proper dealers

  Martin Jackson , Stockport
17/01/2017

West Way Manchester, Servicing

Absolutely superb service at Westway Nissan Manchester (as always). The staff here are very attentive and honest which is so refreshing in this day and age. The hassle free booking and ease of leaving your car here for the morning is stress free and you leave completely reassured that your car is in safe hands. Thank you for looking after us.

  Sandra green, Birmingham
17/01/2017

West Way Birmingham, Sales

Excellent attention from John Tritton all okay

  Peter Law, Wolverhampton
15/01/2017

West Way Wolverhampton, Servicing

I recently took my Qashqai into West Way Wolverhampton for an early morning diagnostic check and was extremely satisfied with the service provided particularly by the service manager on duty at the time.

  Jackie Terry, Birminghan
15/01/2017

West Way Birmingham, Sales

Very friendly staff. Roger helped answer all my questions with a smile. Even sorted the smallest scratch out for me which was on the car

  Mark Hackett, Sutton Coldfiled
15/01/2017

West Way Birmingham, Sales

Very poor post sales service. There were issues with the car we had purchased. It is not so much that there were issues but the way in which my wife was dealt with in particular by the sales manager Neil Swan. Since Neil has elected to ignore my emails I am at present formulating a complaint to trading standards and Nissan UK.

Read more

Hi Mark, We have passed this onto to Niel Shorrock, General Manager at our Birmingham site; who has informed us that he has been in touch with you via email apologising and would like to call you to discuss this in more detail on Thursday. We hope this all gets resolved. Kind Regards, West Way Nissan

West Way Nissan18/01/2017
  F Green, kingswinford
14/01/2017

West Way Stourbridge, Servicing

after my Qashqai suffered battery failure it was restarted by RAC and I managed to get to Westway just before closing. The service and attention was second to none and I was home within the hour. This may be one reason why this is my fourth Nissan from Westway

  Carina Campos, Manchester
14/01/2017

West Way Manchester, Sales

Everyone I have spoken to was kind and helpful. The person who handed the documentation that day (no the original sales perdón as he was not in) did a first class job. Thanks

  Tracy Glaysher, Basingstoke
13/01/2017

West Way Basingstoke, Servicing

Have always had great service here to the extent that I would not only recommend but definitely stay with

  Arindam Ghosh, Slough
13/01/2017

West Way Hanwell, Sales

Good sales deal. Active listening. Ability to convert the opportunity into a mutually-agreeable outcome/deal.

  chris myers, Eastleigh
13/01/2017

West Way Southampton, Sales

The usual level of excellent service, support and friendliness I have come to expect from this dealership over the many years of contact and multiple vehicle purchases and servicing. A slight annoyance is to be "reminded" of my end of finance contract by the dealership, Nisan head office, Nissan finance and West Way head office (running to 3 calls a week over several weeks) please stop this duplication of "chasing/reminding". You do the excellent relationship with this dealership a dis-service.

  ANTHONY GUEST, sedgley
13/01/2017

West Way Stourbridge, Servicing

I have had an electrical problem with my Qashqai for some time having to charge up the battery two or three times a month. I even had to call out the AA on two occasions to start the car, the last time being informed that the battery was faulty. Drove directly to the Nissan garage in Stourbridge where a new battery was fitted free of charge as the car is still under warranty . No fuss or excuses made by the garage, I HAD A CUP OF TEA AND LEFT IN UNDER 1 HOUR. I have had no further problems with the car.

  Ian Johnston, Kingswinford
13/01/2017

West Way Stourbridge, Sales

Excellent service. Prompt delivery of new Qashqai. Sales people very friendly and helpful. Would definitely recommend buying a car from Westway Stourbridge. Many thanks. I.Johnston.

  Kellett, Dukinfield
12/01/2017

West Way Oldham, Servicing

Pleased with the service we received

  Bill Arthur, Broome,
12/01/2017

West Way Stourbridge, Servicing

Excellent service as always from both the mechanics and front desk.

  David Barks, READING
12/01/2017

West Way Basingstoke, Sales

Appointments to test drive available Nissan and to exchange part exchanged vehicle at point of sale had to be made to suit sales persons availability not customers availability. Eventual purchaser of part exchanged vehicle contacted me as the previous owner to ask about the whereabouts of the service history booklet and the second spare key. These two items were given by me to West Way Nissan but obviously not sold on with the part exchanged vehicle.

  Christopher Williams, Ludgershall
12/01/2017

West Way Basingstoke, Sales

My 2nd Nissan Xtrail from WestWay Basingstoke. Upgraded to petrol Tekna model and finding it a pleasure to drive. As always excellent service from the sales and servicing staff at Basingstoke.

  Oladapo A Ayodeji, High Barnet
12/01/2017

West Way Mill Hill, Servicing

Reliable and friendly team. Carried me along on what needed to be done and demonstrated to me even when i was not present which gave me confident and assurance that i was paying for what i needed. From the person that cleaned the car to the person who met meet at the reception i would rate them 10/10. Very sincere people and courteous.

  Lindsey Lawson, Altrincham
12/01/2017

West Way Altrincham, Sales

Excellent service. Very impressed with all aspects. Well done David.

  Erica baker, Tipton
12/01/2017

West Way Wolverhampton, Servicing

Staff are not helpful or pleasant. repairs not done on time vehicle was ready to be collected and the work was not complete. Other problems occurred whilst in ur workshop , No access to locking wheel not keys over all I will not be having another Nissan.

Read more

Hi, The General manager at Wolverhampton, Gary has been passed this feedback and we are aware that the service department has been in touch with yourself. Ann- Marie is happy for you to get in contact with her directly in the future should you have any other concerns or questions in the future. Kind Regards, West Way Nissan

West Way Nissan20/01/2017
  JOHN WHITTAKER, HAZEL GROVE, STOCKPORT
12/01/2017

West Way Stockport, Servicing

EXCELLENT AS USUAL

  Mrs Patricia Knight, Gloucester
12/01/2017

West Way Stockport, Sales

I was nervous purchasing on line, but i had no need to worry . Stuart and Steve helped me a lot A very pleasurable experience , thank you

  anthony sunman, greater manchester
12/01/2017

West Way Rochdale, Sales

Paul McInnes was pleasant and very helpful during all our dealings with him Also, Jonathan in Service was also very helpful and pleasant

  Michael Turner, Birmingham
12/01/2017

West Way Birmingham, Servicing

I have had my Qashqai looked after by Westway Nissan Birmingham for the last three years. In spite of some problems the servicing department and particularly Rob the most senior and knowledgeable technician, has been outstanding.

  B.jones, Stocks
12/01/2017

West Way Stockport, Servicing

Brilliant service. Thank you..

  Antonia Douris, Stockport
12/01/2017

West Way Stockport, Sales

Great customer device this is the second car I have got off Neil in Motability and I can't rate him enough. His professional manner and knowledge is brilliant he makes you feel at ease and ensures you have all the facts. A* rating thank you

  DAVID WINSLOW, WALSALL
12/01/2017

West Way Birmingham, Servicing

YOUR CAR PARKING IS A DISGRACE, AND MOST TIMES NON EXISTING.

  Vincent Taylor, Kidderminster
12/01/2017

West Way Mill Hill, Servicing

The dealership does not show in the menu drop box. I went to Westway Nissan, Brettel Lane Stourbridge. First class service from the moment I stepped into the dealership. And the car is brilliant. Love it.I thought I knew the vehicle I wanted until I had a test drive in the Nissan Qashqai.

  Raja Kamboj, Halesowen
12/01/2017

West Way Coventry, Servicing

The process was really smooth and I was kept well informed throughout. The video with recommendations and findings provided additional information which is really helpful. Overall, all went well and the work was completed on time...

  Jim Roach, Birmingham
12/01/2017

West Way Birmingham, Servicing

Excellent service all round.

  Carl Parsons, Wolverhampton
12/01/2017

West Way Wolverhampton, Servicing

Excellent customer service very helpful and friendly and got the job done on time and with no hassle

  Mr Richards , Wolverhampton
12/01/2017

West Way Wolverhampton, Servicing

Upon collecting my car it had not been valeted or washed as part of my service plan, and a outstanding recall has not been done as the part was apparently not available even though my car had been booked in for over a month shurely giving enough time to order it in,finally had to return the car the next day as a headlight bulb i had asked to be changed and I had paid for had also not been done, overall pretty shoddy again, needless to say I will not be renewing my service plan.

Read more

Hi, We have been in touch with the dealership and we have been informed that your vehicle has been back for a new bulb to be fitted and a wash and vac had been done. Jason, Service manager will give be giving you a call within the next 24hours to answer and discuss any questions you may have. Thank you for getting in touch with us. Kind Regards, West Way Nissan

West Way Nissan12/01/2017

Hello westway, in response to your comments of 12/01/17, it is now 20/02/17 and I am still waiting for a call from jason the service manager, also in response yes my headlight bulb was replaced but still no valet of my car, and no mention of the recall which was also supposed to have been done in December, for which they didn't have the part despite them knowing about it for 2 months prior to me taking the car in. Again customer service pretty lacking really.

Mr p. Richards 22/02/2017

Hi Mr Richards, Apologies for the lack of communication. We can assure you that you will be getting call within the next 24hours, Ann Marie from the service department will be giving you a call to help resolve this issue with you.

West Way Nissan23/02/2017
  Dr B K Nagpal, Birmingham
11/01/2017

West Way Birmingham, Servicing

EXCELLENT customer liaison and technical expertise

  Stacey dennis , Wolverhampton
11/01/2017

West Way Wolverhampton, Servicing

After brining my car in with a battery fault the person on the desk for servicing was extremely unhelpful, literally had keys off me and when I asked if there was a possibility to get a courtesy car I just got a no we don't have any. No alternatives, no help no we can see what we can do or dates one is available, no nothing. I then was told I would get a call that same day for update heard nothing and then not until 5pm the following day to say it will be ready to collect before half 12. When I got there not long after 12.30 I was told they have all gone and nothing anyone can do until after Christmas period- january! Not helpful at all to be honest!

Read more

Hi Stacey, Thank you for getting in touch with us. We have spoken to Jason, service manager at Wolverhampton and he has left you a voicemail and he shall try to get in contact with you again within the next 24hours. Thank you. Kind Regards, West Way Nissan

West Way Nissan12/01/2017
  Christopher Godwin, Sale
11/01/2017

West Way Stockport, Servicing

Very helpful and prompt support.

  James Mason
11/01/2017

West Way Oldham, Sales

Bought nearly new Nissan Note at a great price with great customer service. I fully recommend Nissan Westway to others!

  Shelagh Rixon, Coventry
11/01/2017

West Way Coventry, Sales

Nissan Coventry redeemed itself when my 'missing' car was delivered today. Many thanks to sales consultant Harry for all his hard work to trace the car and for the courtesy and efficiency with which I was treated. I still am amazed that the Nissan system does not seem to keep dealerships informed in detail of what cars they can expect to be delivered to them at a specific time. However, I am more than satisfied now that the car has been handed over. The gesture of putting fuel in the car was much appreciated. I will continue to be the loyal customer I have been for 15 + years! Dr Shelagh Rixon

  Angela Trask, Newbury
11/01/2017

West Way Basingstoke, Sales

Excellent service, I have used this dealer for many years.

  Simon Holmes, Sandhurst
11/01/2017

West Way Aldershot, Sales

Excellent service from start to finish. The team were all very friendly and very knowledgeable. They answered all my questions promptly. I'm very pleased with the Qashqai I purchased. Has all the comfort and features I wanted. Would definitely recommend the car and the team at Westhay Nissan in Aldershot.

  Alice Seager, Coventry
11/01/2017

West Way Coventry, Sales

Very good service and very happy with my car

  Andy Smith, Stourbridge
11/01/2017

West Way Stourbridge, Sales

Absolute pleasure..Mark the sales person was so informative in helping me make the right choice in vehicle purchase. The whole experience was a pleasure .

  Katherine Potter, Tipton
11/01/2017

West Way Wolverhampton, Servicing

Excellent service from when you arrive at the service desk straight through to the servicing area where you car goes to.Nothing is too much for them and when they tell you a time for picking up your vehicle it is kept too unless it is something out of their control. Well worth while booking your car into this department whether it is a Nissan or not.

  Jeanette lloyd, Rochdale
11/01/2017

West Way Rochdale, Sales

Fab sales very helpful Paul was highly recomended

  Mark willis , Fareham
11/01/2017

West Way Southampton, Servicing

Broken set switch after repair Fault light went off on it own could not fix the fault as it would not move . Good point all the outstanding recalls done.

  Syed Ali, Hyde
11/01/2017

West Way Manchester, Servicing

I am pleased with your fantastic service. It is great to be with you. Thank you so much.

  doreen trull, birmingham
11/01/2017

West Way Birmingham, Sales

bought a Nissan juke from west way Nissan nice staff sale made easy very good

  Susan Clayton, Oldham
11/01/2017

West Way Oldham, Servicing

I rang to say there was a problem with my car I was asked to bring my car in at an agreed time. I arrived at said time and the receptionist described me as a"walk in." A mechanic came and looked at the car and said it needed to be booked in. So I had to come back the following day the work was done and I came to pick my car up. Only to find they had blocked me in. In addition I will now have to get back in touch with them as there is now a rattling in my boot which is where the original problem was.

  Naomi Palmer, Manchester
11/01/2017

West Way Altrincham, Sales

Fantastic service!

  amanda Cecil , Manchester
11/01/2017

West Way Altrincham, Sales

I am very pleased with my car and the care I received from David he wad really helpful in every way he organised everything for me thankyou David from Altrincham westway .

  amanda cecil, manchester
11/01/2017

West Way Altrincham, Sales

I am very pleased with my car and the service u received from David who organised everything for me he was so helpful in every way thank you David from westway Altrincham.

  Marlene bedford, Sale cheshire
11/01/2017

West Way Altrincham, Sales

We found the salesman very helpful he new what he was talking about and looked for the car we wanted and we come out of the showroom very happy.

  David Copper, Kingswinford
11/01/2017

West Way Wolverhampton, Sales

Excellent customer service - from the first contact with Sonia everything was handled with a first class attitude - nothing was too much trouble.- the new GM took time to have a chat which I really appreciated.my new Qashqai is great -although I previously had a Qashqai I am more than pleased with new car. Have already recommended Sonia/Nissan/Qashqai/ Westway Wyton to friends who passed favourable comments about my car. I hope you all have a successful and happy new year.

  Victoria McNutt, Manchester
11/01/2017

West Way Altrincham, Sales

Thankyou very much for the great service I received from mike and Christian! Very professional. This is my second juke from altrincham west way which I fully recommend.

  Ros Merriman, Lymington
11/01/2017

West Way Southampton, Sales

We were very happy with the service we received from WestWay Southampton and would not hestitate to recommend them. The Salesman and any other staff we came in contact with were pleasant and helpful

  David Connor, Cheadle Hulme
11/01/2017

West Way Stockport, Servicing

Efficient MOT and battery change under warranty

  Andrew J Morris, DibdenPurlieu
11/01/2017

West Way Southampton, Servicing

Every thing was handled quickly and effectively by the proactive service desk

  Mr Pank Patel, Wolverhampton
11/01/2017

West Way Wolverhampton, Servicing

Car serviced - all good. Much better than my last experience when I was told I needed a new tyre costing £200 when Kwik fit repaired it for £15

  Peter Horton, Stourbridge
11/01/2017

West Way Stourbridge, Sales

Nothing is too much trouble when you ask for anything. I can only say the service I have received is first class. I would recommend West way to all.

  RAY MCGUIRE, LYMM
11/01/2017

West Way Altrincham, Servicing

EXCELLENT SERVICE. FIRST CLASS SERVICING AND VERY PROFESSIONAL TEAM

  christine telfer, manchester
11/01/2017

West Way Altrincham, Sales

Five star service. I resecently ordered a morability car from here. Dave from motability was very helpful as were all of the staff at this showroom. Any calls i made were dealth with professionally and i always got a call back as promised.I was showed all colours/packages and added extras available with my car.I was offered a test drive.Would definately reccomend and will also be getting my second car from here.Lovely place & lovely staff. 10/10.

  christine telfer, manchester
11/01/2017

West Way Altrincham, Sales

Five star service. I resecently ordered a morability car from here. Dave from motability was very helpful as were all of the staff at this showroom. Any calls i made were dealth with professionally and i always got a call back as promised.I was showed all colours/packages and added extras available with my car.I was offered a test drive.Would definately reccomend and will also be getting my second car from here.Lovely place & lovely staff. 10/10.

  christine telfer, manchester
11/01/2017

West Way Altrincham, Sales

I rescently ordered a motability car from westway altrincham. The service i recieved was five star.Dave from motability was extremely helpful & kept me up to date on handover dates,offered a test drive & showed me all colours/added extras that were available, and if i had any enquiries i was able to phone at any time and all members of staff in the showroom did their best to help.I would recommend this company to all of my friends and family and would definately get my second car from here.Very satisfied.

  Simon Esner, Rickmansworth
11/01/2017

West Way Mill Hill, Sales

No servoce book with car despite several email and telephone calls with dealer principal and sales manager. I am most disappointed with initial after sales service.

  Ged Baren, Marchwood
11/01/2017

West Way Southampton, Sales

I identified a car on the Nissan web site which was off site in Rochdale and after a consultation with the Southampton sales there was a similar car on site. The sales. consulatnt kept me informed at all stages, allowed me a good test drive and didn't over sell other related products. Although I didn't get a good price for my old car, efforts were made to complete the sale. I have had my new Nissan,my first, and couldn't be happier. The staff in Southampton went out of their way to help me especially being so close to Christmas . Thank you 😊

  Peter Mc Feely, Salford M73BA
11/01/2017

West Way Manchester, Servicing

Very good customer courtesy and service experience excellent.

  David Rose, Manchester
11/01/2017

West Way Stockport, Sales

Excellent very friendly and informative staff

  Elaine Musgrave, Rochdale
11/01/2017

West Way Rochdale, Sales

Always very happy to help and make sure you have a great customer experience

  Deborah Ryan, Bordon
11/01/2017

West Way Basingstoke, Sales

Excellent customer service both from the initial sale (Lionel Fernandes) to collection (Stephen Duffy). No pressure at all to buy - the vechicle sold itself and the after care benefits made it impossible to resist! Stephen Duffy very thorough, very patient, very friendly. An excellent all round service - I'd recommend (and in fact already have).

  Maxine , B
11/01/2017

West Way Stourbridge, Sales

.

  Diana Draper, London
11/01/2017

West Way Mill Hill, Servicing

The service was good and everyone was very polite and helpful. However, I had to wait to be seen for quite a while when I dropped the car off. I got the feeling that there was not enough staff which may have been because it was after Xmas. I had to phone several times to see when the car was ready and then had to wait again, though not for so long.

Read more

Hi Diana, The General Manager, Martin Corp has let us know that he has been in touch with you via email, apologising for any inconvenience caused and that next time you are in the dealership. He would also like to meet you in person to apologise. The dealership have also expressed that they would be more than happy to offer your car a complimentary wash and hoover. Glad to hear this has all been resolved. Kind Regards, West Way Nissan

West Way Nissan17/01/2017
  Sheila Kilroy, Manchester
11/01/2017

West Way Altrincham, Servicing

Booked appointment for Tuesday 20th Dec for a regular service + MOT. Was contacted the previous evening to confirm. Brought car in as arranged & asked for the heating of the rear window to checked. Left the car & was contacted about an hour later - THEY DID NOT HAVE AN OIL FILTER!!!! They could not get one for that day!! They thought they could get one for Thursday 22nd but I would need to ring them, the previous day to confirm! Took car back 22nd. Arranged to collect at 2.00pm. Rang at 1.45, they had only just began the service! it was not ready till 3.30pm. The rear window had not been checked. We have been using this garage for years & the service has got gradually WORSE. Not to have an oil filter ready for a service is NOT acceptable.

Read more

Hi Sheila, Feedback has been passed onto the dealership and the service manager, Anita has informed us that she has offered you a a £20 reduction on your MOT for the inconvenience. Thank you for getting in touch.

West Way Nissan17/01/2017

Dear West Way When I originally booked the service & MoT. The MoT was to be £45.00p. On returning for the 2nd time Anita offered a £10.00p reduction & an assurance the car would be ready for 2.00pm. It wasn't. Luckily, I had rang at 1.45 to be told that they were just starting on it. I had NOT been informed of the delay. I am not happy with the level of service provided.

Sheila Kilroy18/01/2017

Hi Sheila, Anita the service manager at Altrincham has updated us with the current situation. Anita is happy to replace the brake pads FOC as a gesture of goodwill. She also apologises about the mix up with the discount. We are glad to hear this has all been sorted. If there are any other concerns please feel free to contact Anita or you can email us at customerservice@westwaynissan.co.uk where we are always happy and ready to help.

West Way Nissan13/02/2017
  Ciprian, houghton regis
11/01/2017

West Way Mill Hill, Servicing

Fast appointment.normal limits for the waiting time.work been done on the day.

  Thomas Jackson, Alton Priors
11/01/2017

West Way Basingstoke, Servicing

I was kept informed about the progress of the work (an engine change) on my car. I was expected when I delivered the car and when I collected it on completion of the work. A courtesy car was made available and an extension arranged when this became necessary. Rob dealt with everything with courtesy and efficiently. As far as I can tell, the work carried out has been successful.

  Shelagh Rixon, Coventry
11/01/2017

West Way Coventry, Sales

On 19th December, Coventry Nissan sold me an 'in stock' Micra (reg BT66BKO) to be collected by me after Christmas on 3rd Jan. After I had paid in full on 3oth December I was then told that the car was not available since it was mysteriously 'in Manchester'. I have been waiting for it since and 3 promised delivery dates have been missed. Nissan seems to have no system for communicating within the organisation if and when a delivery is expected and what is going to be in the delivery. This does not seen to be Coventry's fault necessarily but a fundamental weakness in your tracking and communication systems. I shall be taking the matter further as I have been severely hampered in carrying out my normal work and routines and have wasted nearly 2 weeks of insurance. Very dissatisfied.

  Hazel Hillen
11/01/2017

West Way Stockport, Servicing

Excellent service

  Norman Turner, OLDHAM
11/01/2017

West Way Oldham, Servicing

Came in for m o t. Fantastic.

  Chris Downs, Wolverhampton
11/01/2017

West Way Wolverhampton, Servicing

Wouldn't give 1 star. To be blunt - car went in with routine issue and came out with multiple issues - no one cared or was bothered about issues I had - total shambolic service all round. Official complaint sent to Nissan UK. Car now sold - Nissan lost out on a new car sale for 20k plus.

  Adrian Guthrie, London
11/01/2017

West Way Mill Hill, Servicing

I had a recall for an issue with the brake lights/canopy on a Nissan Navarra (purchased May 2016). I brought the car in for my appointment, they found that my car had the problem. I find it hard to believe that you would do a Nation wide recall on a vehicle and not actually stock the affected part. I had to return 2 weeks later when the dealership had the part in stock for the problem to be rectified. Why bother making appointments for an issue which you know you are unable to fix. Why not make appointments when you have parts available, after all - you told me about the problem. You would have known what component was needed when you did the National recall. When I returned on the second visit, the service was fast and efficient.

  Mrs Sylvia Hebdon, Crookham Village, Fleet
11/01/2017

West Way Basingstoke, Servicing

Brought my car in for its first service on Friday, 30th December 2016. Was promptly dealt with at the service desk and dropped in Basingstoke town centre while the service was being done. Good experience and efficient service. Thank you.

  Trevor White, wolverhampton
11/01/2017

West Way Wolverhampton, Servicing

Had my car in twice to sort out a computer problem but the service received was first class. Problem has now been solved thank you

  Neil Eardley, Oakfield Lane Warsop
10/01/2017

West Way Manchester, Sales

This is a massive thank you to Jonathan Boswell purchased a GT-R from West Way Manchester. The attention to detail and comprehensive knowledge of the vehicle was fantastic. Returned calls when promised nothing was to much for this guy to sort out for me and my family.The best salesman I have delt with to date bar none. Once again thank you.

  Sunil Logantha, Manchester
06/01/2017

West Way Manchester, Servicing

Took car in for service. Dealt with Claire in services department who resolved all queries. Received service report and video via text and Email brilliant! Car was serviced on the same day and the courtesy car was quite handy meanwhile. When I went to pick up my car in the evening, it wasn't ready due to a delay in wash and vac. Agreed to pick my car up the following morning. On bringing the car home I realised that wash and vac hadn't been carried out.

Read more

Hi Sunil, Thank you for feedback. We have just been in touch with the dealership and the Service Department in regards to this. The Service Manager, Enzo is happy to organise a valet for your vehicle whenever you can get a chance. Kind Regards, West Way Nissan

West Way Nissan09/01/2017
  Joanne Hughes, Warrington
04/01/2017

West Way Manchester, Sales

I am completely disgusted with the customer service I have received from Nissan following the purchase of a £20,000 car in August, Continuous issues and faults with the car, Warrington Motors damaging the car twice! Car in and out of Warrington and Widnes Motors since August and problems still not sorted. Additionally I was lied to prior to purchase being told the car had one previous owner and in fact it had two. Phone calls and letters not returned. I have spent months of time and energy on this and my next step is to contact a solicitor. I will not stop until this is resolved! Joanne Hughes 07595 433259

Read more

Hi Joanne, We have been in touch with the dealership and the General Manager, David has informed us that the vehicle is being brought in on Tuesday for repairs/assessment. David has also looked into getting you a replacement vehicle. Kind Regards, West Way Nissan

West Way Nissan09/01/2017
  Mrs Sharon Martin, Manchester
03/01/2017

West Way Altrincham, Servicing

I had to go in for a battery for my 2 year old Micra, it was urgent and I needed to be ready to pick my grandson up later in the afternoon. They managed to fit me in and as well as the battery they washed the car. The staff were very friendly, comfy place to wait and coffee etc. I have never used this Nissan branch before but will be getting all my services and future MOTs at the Altrincham branch.

  peter berning, manchester
31/12/2016

West Way Manchester, Sales

i bought a new nissan nv200 from westway manchester and was impressed by the helpfulness of wayne attwood on commercial sales.

  Josh, BRENTFORD
23/12/2016

West Way Coventry, Sales

Didn't find the representative to be particularly knowledgeable about the products, nor was he very responsive to phone calls or emails.

Read more

Hi Josh, Thank you for your feedback. We shall pass this on to the dealership at hand and inform the General manager about this. Thank you for your time. Kind Regards, West Way Nissan

West Way Nissan06/01/2017
  Oliver Walton, Mill Hill
21/12/2016

West Way Mill Hill, Sales

Recently bought a new Juke. Outstanding service from the sales assistant, Ren. Would highly recommend buying from here. The after sale care has been great. Ren has been prepared to answer and questions and explain, very patiently, how the car and its technology work.

  derek brown, ferndown
21/12/2016

West Way Southampton, Sales

I submitted a feedback of how poor your sales service was and the fact I have not had a reply confirms what I said. One month after buying my car I am still waiting for the paperwork to be sorted out

  Mr R Quick, Coventry
21/12/2016

West Way Coventry, Servicing

Since purchasing my Nissan Juke, I have been treated superbly from start to finish from the excellent staff, from collection of car/return & courtesy calls. Highly recommended.

  Keith Cotton, Codsall
16/12/2016

West Way Wolverhampton, Servicing

The service I received was excellent carried out in the time frame qouted work was as described only one small problem When picked up the car the cost was the full cost no account was taken of the fact I have a service plan this was corrected when I pointed it

  Pam Owen, MANCHESTER
16/12/2016

West Way Altrincham, Sales

The sales staff are friendly and really go that extra mile to help you choose the right car for you,really can't fault them I was kept up to date with my purchase, I would recommend them to my friends and family

  Paul Skelly, Donegal Ireland
15/12/2016

West Way Manchester, Servicing

Have to comment on your accounts Brendan Foy very courteous and efficient sorting out my problem.A pleasure to deal.Companies need more people like him

  Angela, Rochdale
13/12/2016

West Way Rochdale, Servicing

  Gill Kilbane, Watford
12/12/2016

West Way Hanwell, Servicing

Very efficient service as always. I appreciated getting a reminder call to book an appointment for my car's annual service. On the day itself, I was seen immediately so my waiting time was kept to the minimum, which was great. Special thanks to Ahmed who was my service technician, who was very helpful and thorough. Thank you.

  Derek Brown, Ferndown
11/12/2016

West Way Southampton, Sales

Paper work was wrong in a number of places. Arranged a meeting 29 Nov. with sales person to sort it out. When I arrived after 20 mile journey person not there to see me. Spoke to manager. Some paperwork sent but still not correct. Still waiting for other paperwork to be sent Paper work said Finance was still on car Punture repair kit was missing from car. Told car had had service I do not think this was true as engine oil appeared dirty. D F Brown

  David Coppin, BASINGSTOKE
11/12/2016

West Way Basingstoke, Sales

A good personal service notably from Morgan. Time and trouble were taken to help me along the way in the process of making a car purchase.

  Derbyshire, Hyde
11/12/2016

West Way Stockport, Sales

At first we were very impressed with the sales side, we did have some issues receiving/waiting for our new car but as we were not in a rush we didn't keep pestering about it. We eventually received our car & when we collected was told we would have a follow up call in a couple of weeks......to which we are still waiting for that call! we feel that you have the sale so the after care doesn't matter!! i must say looking back at the whole sale & after care we are not that impressed with the service we received

  Maria Roche, Harefield
10/12/2016

West Way Hanwell, Servicing

Excellent service from start to finish and I wanted to express how proffesional Zach was and the communication could not have been better. It's so nice to get fantastic service and feel such confidence in the work and the people at your dealership. Well done Nissan. Your procedures and processing are faultless.

  michael Butler, Manchester
10/12/2016

West Way Stockport, Servicing

excellent service , car drives superb

  paul maguire, stockport
10/12/2016

West Way Stockport, Sales

second mobility vehicle i have had from this dealership and as before it was a faultless process.always kept informed on any update and on handover any question i asked was answered,not sure what more you can ask for.

  P Ludlow, Camberley
10/12/2016

West Way Aldershot, Servicing

Once again I can't fault West way Nissan. 100% satisfied. They addressed all my concerns and nothing is too much trouble. No matter how small! Returning it clean is always very pleasing! Thank you West Way!

  Graham Harrison, Stockport
09/12/2016

West Way Stockport, Sales

I have been visiting this branch for 2 years now and nothing is too much trouble. I feel quite welcome when I call!

  Ann Hartley, Ash Vale
09/12/2016

West Way Aldershot, Servicing

I have a problem with one tyre losing pressure. The team at Aldershot have looked at it, been unable to identify a cause, but have suggested further action which I will take when the car is due for its next service. Good positive friendly and helpful service!

  Rachael, Manchester
08/12/2016

West Way Altrincham, Sales

David was a lovely man, he explained everything and was extremely helpful. I will recommend Nissan.

  Peter Trainer, Wolverhampton
08/12/2016

West Way Wolverhampton, Servicing

Had a phone call today from Nissan just as the district nurse arrived. I was promised a call back in 15mins. I was not called back. About right for Nissan

  Daniel Vandrewala, Manchester
08/12/2016

West Way Manchester, Servicing

Didn't receive my video of the car health check and still waiting for it.

  Samuel Wilkinson, Disley Stockport
08/12/2016

West Way Stockport, Servicing

Car in for its first service. Collected from home and taken to Westway Stockport. Car was cleaned and returned to my home when service was completed with full details of work carried out.

  Alan Berry, Oldham
08/12/2016

West Way Oldham, Servicing

Had a problem with my car in that when entering a car park after taking a ticket the barrier lifted but my car refused to move forward or backwards & I couldn't release the hand brake.Eventually the car did move forward. This happened again a week later at the same car park.Service carried out some mods & fitted new parts. Not been to car park to see if mods have worked. Satisfied with attention given by dealership servicing & arrangements made. However when booking in at the main booking centre I was advised because of my age (79)I could not have a courtesy car under new rules by the DVLA. I queried this as I have had courtesy cars before with no problems but I was still refused. I contacted the dealership service manager, Enzo, who explained it was your insurers. Courtesy car booked OK

  Peter Trainer, Wolverhampton
08/12/2016

West Way Wolverhampton, Servicing

Informed them I needed a repair. There was no mention on the paperwork that action had been taken. I had to telephone to see if the repair had been actioned. I was told yes. I have had no contact since then. VERY POOR !!!!!!

  Gbenga Bankole, Blackley
08/12/2016

West Way Oldham, Servicing

Excellent customer service....while waiting for my car I felt at home. Staffs at reception where both smiling judges and helpful.

  Richard Bond, Southampton
08/12/2016

West Way Southampton, Servicing

This was my first experience with the services team and I'm very happy to say that the fantastic service I received when I bought my Juke extends to the servicing team. I had to re-schedule my appointment a few times for personal reasons but everything went perfectly smooth.

  John Gardner, southampton
08/12/2016

West Way Southampton, Sales

Very pleased with the Micra purchased from you last month. The sales team gave myself and my wife a very satisfactory experience with very professional and helpful attitude. Andrew looked after us and found the car and we are very ratified with it. I have dealt with the dealership with service to my traded in Micra Activ and have always been very satisfied with the service received.

  Nigel Candlin, STOURBRIDGE
08/12/2016

West Way Stourbridge, Sales

Very smooth transaction. Well mannered & courteous staff to deal with. Excellent dealership.

  mark wakefield, Hayes
08/12/2016

West Way Hanwell, Servicing

On the return of my car my mobile phone holder was broken.The guy returning my car was more intrested in me giving him 10 out of 10 for his service.Had a manager contact me regarding the holder but again he didn't seem concerned.Still heard nothing back a sorry or a replacement.

Read more

Hi Mark, Thank you for getting in touch, we have looked into this issue and the General Manager Rab has confirmed that the dealership will be replacing the phone holder. If you have any other concerns please feel free to contact Rab directly or you can email us at customerservice@westwaynissan.co.uk and we can pass this on to dealership for you. Thank you.

West Way Nissan14/12/2016

I received the replacement phone holder,thanks very much.Appreciated that it was delivered to my home.

mark wakefield16/12/2016
  David Covey-Crump, Basingstoke
08/12/2016

West Way Basingstoke, Servicing

As I already said, Westway at Basingstoke have looked after us extremely well.

  Bernadette Beresford , Manchester
08/12/2016

West Way Altrincham, Sales

Very happy with the service we received

  G Privett, Lymington
07/12/2016

West Way Southampton, Servicing

My experience was not as I would expect. Nissan U.K. Requested the car to be inspected and the branch phoned to book it in. Every time I have been to this branch I have been kept waiting for a long time and customer service has been less than ideal. On this occasion the staff member appeared stroppy that I couldn't tell him why the car was booked in, even though Nissan Uk arranged it and I had said it was pointless! the pool car I was loaned was running literally on vapours. I could continue but needless to say I am looking to cut ties with Nissan in the new year and trade my car in. I have had a very poor experience with Nissan and there short sighted customer service will cost them a customer.

  P Driscoll, Manchester
07/12/2016

West Way Stockport, Sales

Friendly, helpful staff. Easiest car buying experience ever with good communication and best prices I could find. Optional extras offered but not pushed and advice offered every step of the way. Would have given 5 stars only I was extremely disappointed with the non valeting of the car. Seats were damp from cleaning but floor and seat runners were filthy and on pulling up the 2 back seats they were covered in dog hair and more food items!! Was offered a fresh valet if I took it all the way back and waited for it to be done. Didn't accept as no time, but paid for a valet closer to home. Would recommend but check car before you leave.

Read more

Hi, We would like to apologise for the standard of valet in which you received. This feedback has been passed on to dealership and the issue has been noted. Kind Regards, West Way Nissan

West Way Nissan06/01/2017
  Grace Gull, Wolverhampton
07/12/2016

West Way Wolverhampton, Sales

Poor costumer relations with sales manager. Lack of knowledge on Gap insurance. Treated in an appalling way. Left the dealership feeling belittled and pressured. Had I of not already signed a contract I would have walked out and never returned. Absolutely horrendous experience.

  Paul Gray, Fleet
07/12/2016

West Way Aldershot, Servicing

Excellent service thank-you.

  Stephen Gulliver
07/12/2016

West Way Southampton, Sales

I have written to both the branch Manager and Head Office. Two weeks now and still no reply from the branch. I have no issues with the vehicle (yet) however, the customer service was abysmal.

  Dianne brabham, Sutton Coldfield
07/12/2016

West Way Birmingham, Sales

My big grumble is the phone system. I said this last time I bought a car and it hadn't improved. Would def be a consideration in the future. In fact my mom rang for advice on a new car and waited so long she got fed up and went to vw! Staff are great but fighting a phone system to offer a service.

  Turner, Coventry
07/12/2016

West Way Coventry, Servicing

Efficient and friendly the two women on the service desk were great, Amanda and Chloe very helpful and polite

  dominic mccue, Manchester
07/12/2016

West Way Manchester, Servicing

I had brake pads fitted recently Very happy they could accommodate me on a Saturday morning. Very good service as usual

  Kim moreton , Brierlyhill
07/12/2016

West Way Stourbridge, Sales

I have recently brought a x trail on pcp Although I've had many issues over my car To which no one seems to give a dam!!!! I've filled in your review not that long ago and have spoken to the manager so many times!! I just been given empty promises and basically once I'd signed for the car no one seems to give a dam!!!! I have brought 8 cars over the last 20+ years but after the lack of communication and false promises I will Never buy another car from Nissan! When you buy a new car it should be a happy time! But I hate my car it's not what I wanted or what I said I wanted!!! But now I'm stuck with it for next 3 years! I've never felt so upset and disappointed . It's made me ill!

  barry baker, southampton
07/12/2016

West Way Southampton, Sales

my wife and I were looked after very well your sales rep called zac was very professional and explained in detail the car in detail and on the test drive we cannot fault the service we were given. ps the car is great

  Amjad Ansari, London
07/12/2016

West Way Hanwell, Sales

We recently purchased a Nissan X-Trail Techna about 2 weeks ago. The entire sales process was managed by Clive Millen a professional sales lead. He spent an hour with us listening to our requirement, providing us options and then finally providing a deal that worked for us. He also provided us a very good price for our Nissan Note. Would recommend Clive for a dealership leadership role. Well done Nissan.

  sharon, Sale
07/12/2016

West Way Altrincham, Servicing

all round perfect service.

  Richard Rimmer, Lymington
07/12/2016

West Way Southampton, Sales

I recently purchased a Navara NP300 ex demonstration vehicle. Whilst the sales person was very good the vehicle as it turns out was in petty poor condition. There was a broken panel on the cab at the back, broken locks on the cab, a dent in the tailgate stone chips in the front plus other paintwork issues. All in 3,800 miles and 9 months. Most of these problems have been sorted now. Just a couple left to sort out.

  Michelle Fagan, OLDHAM
07/12/2016

West Way Oldham, Servicing

Pleasant and speedy reception process

  Ray Taylor, Aldershot
07/12/2016

West Way Aldershot, Sales

I whole process of purchasing our second hand Qashqai was excellent, friendly, helpful and professonal without being presurised. The car was ready when it was due and the whole process was very easy and seamless. Rinaldo provided some after sales servise without any qibbles. I would certainly recommend and go back again. The car is fantastic.

  Mrs penny inskip, Farnborough
07/12/2016

West Way Aldershot, Sales

Nick was a very helpful salesman help us throughout the process even to the point of putting private plates on our new car . Nick introduced us to the service manager so that we could meet him before we have our car service . Nick always kept us informed on how long the car will take once we had ordered the car to the day of collection the downside there was a foreign gentleman who was not helpful at all to the point we even left and came back another day we would recommend Nissan garage in aldershot

  Robert Gough, Crewe
07/12/2016

West Way Stockport, Sales

Shown all the features and helped all the way with making my choice of a new car

  Sylvia Simpson, Oldham
07/12/2016

West Way Oldham, Sales

Very helpful. No pressure. Helpful advice. Terrific team. Outstanding Receptionists. Delightful experience,

  Valerie Bowerman, Stourbridge
07/12/2016

West Way Stourbridge, Sales

I found the total experience of buying a new car was extremely pleasant. Zak the salesman was very helpful and kept in contact with me throughout the purchase. Nothing was too much trouble and everything was explained to me in a very professional manner. Would certainly buy another new car from them.

  Suhur haji
07/12/2016

West Way Hanwell, Servicing

Very helpful staff and friendly customer service

  Gary Diver, BEDWORTH
07/12/2016

West Way Coventry, Servicing

I have recently had a very bad experience with this dealership which has left my vehicle paintwork damaged. I would like to be contacted to discuss the inconvenience encountered over what should have been a very simple repair.

  Graham Willis, Southampton
07/12/2016

West Way Southampton, Servicing

You serviced and MOT my car about 2 weeks ago. I get problem with car and call out Road side assistant which I have with my service plan. RAC run diagnostics and discover inlet tube assembly has split. They do temporary repair and suggest I get new part fitted by you ASAP. So far no problem. But you want to charge me £120 to run diagnostics AGAIN and then £63 for part plus fitting. That is amazingly poor service for someone who pays for a service plan

Read more

Hi Graham, We have passed this on to the dealership and been informed that you will be coming in and you will not be charged for diagnostic. Thank you for getting in touch.

West Way Nissan14/12/2016
  SIMON FARRELL, manchester
07/12/2016

West Way Altrincham, Sales

Superb service from start to finish everything was made very easy as the staff were very professional,polite and friendly.

  deborah mays, Fordingbridge
07/12/2016

West Way Southampton, Servicing

When phoning in to book service lady was not very helpful. Service on day very good and dutiful.

  Thomas dunn, Rochdale
07/12/2016

West Way Rochdale, Sales

Found the salesperson I dealt with polite and well mannered, unable to make decision on compensation request but quickly referred to senior manager,

  Thomas dunn, Rochdale
07/12/2016

West Way Rochdale, Sales

Incorrect mileage out by 2200-2500 miles, advert had one mileage, odometer had another & services had another, all incorrect as later admitted, human error apparently, offered £125 compensation which I refused, manager quite aggressive when made aware and said if I wanted more than £125 I would only get it from the salesperson, who was present at the time, felt that was blackmail as any compensation should come from the dealer, not what I expected from main dealer

Read more

Hi Thomas, We have spoken to the General Manager at the dealership, John Whyte and as a gesture of good will a cheque for £200 has been sent out to you and should be with you soon. Thank you for getting in touch.

West Way Nissan14/12/2016
  Michael Hayes, Aldershot
07/12/2016

West Way Aldershot, Sales

I have enjoyed driving my new vehicle,and appreciate the time Nathan took to keep me informed about the progress of the delivery of the car. Also contacting me after I received delivery to make sure everything was ok.

  Amandip cheema, Wolverhampton
07/12/2016

West Way Wolverhampton, Sales

Hi I just recently purchased my car at Westway got to say disappointed with service, was promised people would call me back and no one has, had even spoken to the service desk who took my details and said would call me back and no one has, I just wanted to cover my new car with a 3 year service pack as I had money remaining on my previous vehicle. I was told they would work out the differed and call me back as yet no one. Sales person rang to see how we was getting on with vehicle when I explained that no one had called me back he said he would look in to it and get back to me and agin no one has called. This is the second time we have used Westway but this experience has left me disappointed and looking back I feel as though I have left Westway without being given the correct information.

  rosaleen gregg
07/12/2016

West Way Coventry, Servicing

I am really happy with the purchase of my car from Nissan Coventry and the service provided of picking up and returning the car after the service. There are things I am not happy with, my sat nav was changed to silent and I didn't spot it until l needed it on a trip to London which was affected. My car has been cleaned better locally and there was a lighter left in the well and I am a non smoker! Still think Nissan is a great company.

  Ivan Humpage, Bilston
07/12/2016

West Way Wolverhampton, Servicing

Friendly service. The only fault again was for the 2nd service in a row the service count down clock indicator was not alterd. It now states -2888 miles to next service. Otherwise everything appears to be OK.

  derek chandler, SANDWICH,
07/12/2016

West Way Stourbridge, Sales

Just had couple of years with Qashqui petrol 1.2 tekna. New X Trail Tekna not that much more cost however deals with the issues had with 1.2 model. Higher head room, now got fresh air opening in roof light,lively 1.6 petrol,bit more room in back with only small increase in length of car, fold back and slide rear seats. Wish I could have got emergency braking and no pulling out electronic features on lesser X Trail models and trade out parking feature which to scared to use on this or prev. model. Light steering appreciated.

  Bryan Tenny, Rochdale
07/12/2016

West Way Rochdale, Servicing

Excellent service from the branch. Spoiled by my not being allowed a courtesy car due to Westways insurance having a cut off at 70, I'm 73. Apparently doesn't apply to proven more dangerous under 25s. Very disappointing! Mitigated somewhat by the garage being willing to take me home and pick me up again later. But it's a good job I hadn't been relying on having a car whilst mine was in for service. Presumably you won't want to sell me another car, as this would involve my having a test drive. ha

  colleen turner, Tipton
07/12/2016

West Way Stourbridge, Sales

I was given excellent service by Mark in motability sales

  LINDA BRYANT, BLACKWATER
07/12/2016

West Way Aldershot, Sales

OVERALL A GOOD EXPERIENCE. DISAPPOINTED TO HAVE TO RETURN A NEW CAR TO HAVE THE CONSOL/ARMREST FITTED AS MISSING DURING PRODUCTION.

  MRS DOREEN (JILL) JOHNSON, BIRMINGHAM
07/12/2016

West Way Birmingham, Servicing

HAD MY MOT AND 3DR YEAR SERVICE RECENTLY MY CAR WAS PICED UP FROM MY HOME AND RETURNED THERE THE SAME DAY GREAT SERVICE I HAVE ALREADY ORDERED MY NEW NISSAN CAR ( THE DUKE) DUE JANUARY THROUGH MOTABILITY .

  Ruwangani
07/12/2016

West Way Hanwell, Servicing

It was good.

  Diane Gray , WOLVERHAMPTON
07/12/2016

West Way Wolverhampton, Servicing

Visited westway Nissan w-Ton for a service and mot however I had expensive items stolen from my car. I've been told that the culprit will not be found as my car was out of camera shot? I have had an offer of reimbursement for the item and also an apology but surely this is not the point though. Dissapointed, angry, upset are just a few emotions I have felt regarding this matter. Lesson learned never leave items in your car even at a main dealer as staff members cannot be trusted.

  Tim Bouffler, Slough
07/12/2016

West Way Basingstoke, Servicing

Great service in replacing a faulty sensor and fitting the appointment around my working day.

  Catherine worrall, ASHTON UNDER LYNE
07/12/2016

West Way Manchester, Servicing

MOT carried out, Failed on Wind screen wipers. Felt pressured and told I had no option but to have new wind screen wipers fitted to pass the MOT. Was told I would have to pay an extra £54 if I went elsewhere for them. Obviously I later found this as being incorrect. From reporting complaint I had to chase up and took over a week to address. Will be going elsewhere when I change my car in the new year. I have lost confidence in Manchester Nissan now and I have three friends who got their Juke`s after my recommendations of the staff at Westway. POOR JOB WESTWAY

Read more

Hi Cathrine, We have been in touch with the dealership and the service manager has let us know that your cheque is on its way. Thank you for getting in touch.

West Way Nissan14/12/2016

Thank you for your reply. Yes I have received the cheque. I also received a phone call from a manager who was new in post at Manchester. He said that he felt that there had been a misunderstanding on his member of staff`s behalf. I am afraid I think it was more lightly that he was trying it on with a female who was on their own. The response is not satisfactory and does not address my complaint. I want to know that all staff will be aware of "Basic" knowledge for a car sales person never mind staff working in such a high profile company. Does not install any confidence what so ever in the company.

CATHERINE WORRALL14/12/2016
  Rebecca Jones, Southampton
07/12/2016

West Way Southampton, Servicing

After having a service last month at the dealership the front reception staff were friendly and helpful. Although once the service was completed I was told (after pointing out strange noises) my car needed several warranty parts replaced. This has taken 8 phone calls no call backs and finally after 3 weeks a booking for repair!! Not happy with the after care once my service was paid for.

  peter hann, SUTTON COLDFIELD
07/12/2016

West Way Birmingham, Servicing

Service carried in a satisfactory manner apart from tyre pressures, this was noted driving it home the steering feeling strange. Being an experienced driver of 54 years I realised that it was the tyre pressures where to high. Reaching home I checked the pressures and found the pressures front and back to be 3 psi higher than recommend. Steering feel returned to normal after adjustment.

  Lucie Lennox, Manchester
07/12/2016

West Way Altrincham, Sales

Great service but window on drivers side does not go up automatically. Really ruins the whole package of getting a new car!!

  Margaret Edge, Tyldesley
07/12/2016

West Way Oldham, Servicing

As prompt and efficient as always . Could not ask for a higher quality of customer service

  Stewart, Coventry
07/12/2016

West Way Coventry, Servicing

Professional and courteous

  Jackie henry, Stockport
07/12/2016

West Way Stockport, Sales

All went as planned. Thank you.

  Tania Cotton, Southampton
28/11/2016

West Way Southampton, Sales

The worst customer service I have EVER experienced. From the beginning to the end of my purchase (which still isn't complete nearly 3 months later!) it was a nightmare. There is no customer service, nobody every rings you back when they say they will and when you chase them, there is always an excuse or they blame another Westway dealership. I will never deal with this branch again and will take my business elsewhere. I'd recommend you do the same.

  Justine McManus, Farnham
28/11/2016

West Way Aldershot, Servicing

I booked my car in for 8am this morning for change of alternator belt. They said it would take 30 minutes. It did. Actually it was only 25 minutes! Staff were friendly, professional and while I was waiting several members of staff checked to see if wanted coffee and that I was ok. Excellent customer service. Thank you.

  DJ Covey-Crump, Basingstoke
23/11/2016

West Way Basingstoke, Servicing

I think I said this last year after service of our Note RJ61HBG; anyway I am glad to repeat it following the service last Tuesday, 23rd. As two OAP's we do depend on a reliable car, which you and your team have amply provided. Many thanks. Clean inside and out much appreciated also (I had rather let it slide!).

  Janis Carpenter, Birmingham
21/11/2016

West Way Birmingham, Servicing

I've just booked my annual service/MOT with Westway Nissan at Streetly and was helped by a nice young man named Harry (Lloyd is the surname on the email I received as confirmation). During my telephone booking he was pleasant, professional and helpful - if only all dealers employed such people. I thanked him at the time but wanted to pass this on as well.

  Michael Daley, leeds
17/11/2016

West Way Stockport, Sales

I have owned my Nissan Leaf for a around 2 years since ecotricity choice to start to charging electric vehicle owners to use there service I have been using various dealers to charge my car. Today at the dealership in Stockport when I arrived to charge my car there was someone using the charger they were insisting on taking their leaf up to to 90% and I was already behind as I use my car for my job and I had set off late. I did not know what to do as I did not think that the staff would be interested in helping as it is to no financial gain to them selves but I thought I would try the staff I spoke to one of the sales staff called Stuart who diffused the situation and explained to the person hogging the charger that it is no normal protocol to use the chargers above 80%. BIG THANKS!

  Mark Hancox, Birmingham
15/11/2016

West Way Birmingham, Servicing

My car (BK62 WML) had replacement brake discs and pads fitted on Friday 11th November at Westway in Streetly and although the parking remains a real issue there and my vehicle was not ready until very late on Friday meaning that I had to collect on Saturday both of these critcisms were overshadowed by the excellent customer service received from Kuljit on your service team. Not the first time I have been impressed by this employee either.

  Sarah westwood, Brierley Hill
12/11/2016

West Way Stourbridge, Servicing

The experience I had yesterday was awful. The staff on the Service desk shouldnt be customer facing. I would not recommend taking your car there. I have reported my issues back to Nissan Customer Services. I wish I had gone and had a different car. Wouldnt recommend anyone purchasing a Nissan diesel engined car unless you are happy to accept it will drink oil which you will have to pay and not covered under warranty. The whole experience (awful). Very dissapointed. It was interesting I wasnt asked to complete a customer satisfaction survey to rate my experience yesterday. You should ask everyone regardless and you shouldnt cherry pick who to and not to ask. I am amazed you dont have more reviews. If there was an option for Zero stars then thats what I would mark you as. Never Again.

  Sarah westwood, Brierley Hill
12/11/2016

West Way Stourbridge, Servicing

The experience I had yesterday was awful. The staff on the Service desk shouldnt be customer facing. I would not recommend taking your car there. I have reported my issues back to Nissan Customer Services. I wish I had gone and had a different car. Wouldnt recommend anyone purchasing a Nissan diesel engined car unless you are happy to accept it will drink oil which you will have to pay and not covered under warranty. The whole experience (awful). Very dissapointed. It was interesting I wasnt asked to complete a customer satisfaction survey to rate my experience yesterday. You should ask everyone regardless and you shouldnt cherry pick who to and not to ask. I am amazed you dont have more reviews. If there was an option for Zero stars then thats what I would mark you as. Never Again.

  George Dearsley, Stockport
09/11/2016

West Way Stockport, Servicing

I would like to praise a guy called Andy (I think his surname is Hesmondhalgh) for going way beyond the extra mile in providing me with a courtesy car. i won't go into all the details but because of a technicality it appeared that I could only have a courtesy car for 24 hours not the 36 hours I needed while a faulty battery was assessed. Having initially given me a number to call Andy checked up that everything was OK as I left the showroom and when he discovered it wasn't he pulled out all the stops to meet my needs. Exceptional customer service. Thank you so much.

  Satbiro Swarnn, Wolverhampton
07/11/2016

West Way Wolverhampton, Sales

Surely the main reason why customers would buy from a top retailer would be for assurance and confidence and knowing that we wouldn't be RIPPED OFF! like from other dodgy garages, but so far my experience is that Nissan have no idea how to look after its customers and are making up repairs just to make money out of us.To find the car we had invested so heavily in, out of commission is an extreme disappointment.My personal experience of Nissan has been very poor and as a customer I don't feel I am valued in the slightestI am disappointed with every aspect of the way Nissan have dealt with me and the whole experience of purchasing and maintaining my vehicle through Nissan.I have completely lost my confidence in my Nissan purchase from yourselves and in Nissan as a whole. S Swarnn/R LynKew

  Edward Roberts, Birmingham
03/11/2016

West Way Birmingham, Servicing

Very pleasant reception. Gave useful advice and didn't 'push' the service plan too hard when I suggested I might be a little too old to take the advantages. Hope it's the same next year - if I make it??

  Noshin Quadri, London
24/10/2016

West Way Hanwell, Servicing

Dear Westway Nissan, I was asked to complete a survey which closed on me and did not let me proceed further and I feel very strongly that I was unable to provide the feedback required. I wanted to say that I had my car serviced recently at your Hanwell branch and wanted to commend your staff on the exemplary customer service that they provided me with. Your staff at this branch were very friendly, took the time to explain things clearly to me without making me feel silly and were polite and courteous. So much so that I would highly recommend them to friends and family and feel that they deserve recognition for the excellent service that they provide. Kindest regards, Noshin Quadri (An extremely satisifed customer!!)

  n
24/10/2016

West Way Coventry, Sales

I had a great experience buying my car from alex kerr, Will defiantly buy again

  Wessie Pang, Wolverhampton
22/10/2016

West Way Wolverhampton, Servicing

Aimee was pleasant and very helpful: when I arrived, she had all the paperwork ready and let me know when my car would be ready to collect; she later called to say the car was ready. Upon collection, it turned out that the MOT had not been booked: Aimee went to see if a technician was available (everyone had left) and made an appointment for the earliest convenient time.

  OLGA GRILO, BAGSHOT
22/10/2016

West Way Aldershot, Sales

The purchase of my preowned Micra was very good overall except for an initial misunderstanding of the final purchase price. However this, and a couple of other small issues were immediately resolved by Sales Manager Annette Hall and I am very pleased with the car.

  Nigel Lester, Wimborne
20/10/2016

West Way Southampton, Sales

Having done our research we went into your Southampton branch to look for and test drive a Nissan Qashqui 1.5 dci car - with a view to a possible purchase. Imagine our surprise therefore when the salesman confidently informed us that the Qashqui didn't come in a 1.5 diesel model prior to 2014 (we were looking to buy the older shape). When challenged the salesman continued to insist that he was correct and that we were wrong! We hav e now therefore purchased probably the only pre 2014 1.5 dci Qashqui that Nissan have ever made! This salesman clearly didn't know his own stock and was incredibly arrogant. Very poor advert for Nissan we feel.

  Kevin Bates, Tipton
18/10/2016

West Way Stourbridge, Sales

Third Qashqai now, no problems other than I have been totally misled by the service plan process. I have spoken, emailed and written in and yet I am told, that I was informed that I would not receive any refund or transfer? I have only taken one service (two remaining) and i have lost that value!! I believe this was sold under false pretences and the sales person was vague when i queeried this prior to purchase. I continued in good faith but feel extremely disappointed as a customer by the way this was handled.

  Roger Watson, Sutton Coldfield
16/10/2016

West Way Birmingham, Sales

Good deal on new Qashqai, very happy with the customer service.

  Jill Ilsley, Coventry
14/10/2016

West Way Coventry, Sales

I bought a new Juke Tekna and it arrived within days of being ordered. It is fantastic, by far the best car I have ever had. My previous car was a Mini Cooper which I had had from new and I thought the Juke might seem too big but all the parking AIDS and camera views make life very easy. The salesperson who dealt with my purchase was Chris Newbery and he was excellent. He explained all about the car and the finance and kept in touch with me throughout the whole process. I would happily recommend Westway Coventry to friends and family in the future.

  peter mills
12/10/2016

West Way Oldham, Sales

treated extremely well by all the staff both sales and service departments

  Martin Clegg, Rochdale
12/10/2016

West Way Rochdale, Sales

VERY GOOD OVERALL SERVICE, CARS GREAT, REALLY PLEASED , CHEERS NISSAN.

  Joe vella , Southampton
11/10/2016

West Way Southampton, Servicing

Took my 2 year old X TRAIL in as my sat nav playing up they said the unit was faulty but will be done under warranty they will contact me when the parts arrive and they washed and hoovered the car for me now how is that for a sterling 5 star customer service I only took the car in for them to check it out

  eric winstone, birmingham
11/10/2016

West Way Stourbridge, Sales

very helpful

  Andy Wilson, Wokingham
11/10/2016

West Way Aldershot, Servicing

My van was booked in to have mud flaps fitted and my side door handle re-attached as it had fallen off. I arrived at the garage and the van was booked in. The service people knew that I was going to wait and I explained that I had a couple of hours of work to do. My expectations were set that it wouldn't take more than a couple of hours or I would have asked for a courtesy vehicle. I waited in the garage for over 6 hours. At no point did anyone from service update me as to when the van would be ready. In fact no one spoke to me at all. By 15:15 I'd had enough and went to the service department, got my keys back and drove home. I lost a full days pay and missed two very important meetings. I am so angry that I can't stomach booking the van back in and losing more money.

  S james, Coventry
10/10/2016

West Way Coventry, Sales

Excellent helpful without being pushy love the car and did not have to wait long to pick it up

  Phil Huntington, Oldham
10/10/2016

West Way Oldham, Sales

Great advice and friendly service from salesman Kieran Ellis, on the purchase of my new Qashqai. Would definitely recommend contacting him if your thinking of buying a Nissan from Westway Oldham!

  Shirley, Coventry
10/10/2016

West Way Coventry, Sales

I have had 2 new cars from the dealership and both times there have been issues, the communication has been good but they have not always contacted when they said they would. the cars themselves have been in perfect condition. I believe it is just the communication that needs to be improved

  Deborah Bennett, Ombersley Worcestershire
09/10/2016

West Way Stourbridge, Servicing

Picked up my new Juke, only to find that the heater wasn't working, came back 2 days later and the technical manager told me there wasn't a fault - i just had to get used to the climate control. This is my 2nd Juke so i was already used to it! Came back after speaking to Matt Green (who sold me the car) and he booked me in to the servicing dept.They found the problem was a kink in the hose, and remounted it - sucess it works perfectly now - and they even washed the car for me as well. Very happy with the eventual outcome

  Kerry Pegg, Macclesfield
09/10/2016

West Way Stockport, Sales

Good

  Bulljinder Dhaliwal, Southall
09/10/2016

West Way Hanwell, Sales

I received very good service, very friendly. My sales person chose a car based on my preferences. He got it spot on. The only down side was heavy push to get finance from them.

  Parvin Akthar, Oldham
08/10/2016

West Way Oldham, Servicing

Something is clearly wrong with the stop start system in the car. They could not find the problem and therefore decided to show me how to use the car. Of course not bothering asking if I owned a car with start stop before, which I have been driving for the last 3 years. Since my visit I have been stuck with the car 3 times after it was choking instead of starting up. Leaving me in very compromised and difficult situations. There is no point going back as the service team think I don't know how to drive. Thanks for showing me how to drive.

  Nitesh Priyadarshi, London
08/10/2016

West Way Mill Hill, Servicing

Hi.I got my car serviced today at your dealership as part of the long term service contract. While the overall service experience was good I was extremely disappointed in the end with respect to the cleanliness of the car from inside and no where in the process of selling the 3 year servicing plan I was told that u don't clean the car from inside. In my 22 years of owning,driving & getting the car serviced across 5 continents, this is the 1st time that I was driving back a dirty car from inside, inspite of giving the car for major servicing. Its not the service person fault, but I do think in today's world of customer service your company & management should consider changing the policy in this regard or otherwise clearly telling the customer as what all you don't do as part of servicing

  Peter Rees
07/10/2016

West Way Basingstoke, Sales

I recently bought a Nissan Juke RS... and it is brilliant! The sales support was excellent especially senior sales person Lionel, who took over the later stages when my first salesman was off sick. The first one Mark was good too. 10/10 for the sales team! One point... when I went in to browse and said I wanted a top of the range Juke model... two of the sale reps, on separate visits, never mentioned the RS model. One because he 'forgot' and the other because he didn't think I really wanted the top model?! Fortunately I discovered it in a magazine and finally bought one.

  Mr.K.Balment, Aldershot
07/10/2016

West Way Aldershot, Servicing

Nissan Micra serviced and MOT, with the usual high standard of efficiency and courtesy. Have been using this dealership for almost 20 years and they have never failed me yet. This is the reason to continue the relationship, absolutely no reason to change.

  Tim Miller, Bagshot
07/10/2016

West Way Aldershot, Sales

Excellent customer support in choosing and financing a new Nissan (Nick was our Sales Person). Great communication and handover. All the staff friendly and eager to help.

  Patrick Onyemah, London
07/10/2016

West Way Mill Hill, Sales

I had a great customer service with The staff, they are so helpful and it made me to introduced a friend that bought same car as my. Looking forward to see you lot in 3years time, thanks for everything. Am very pleased and happy with the 66 plate that I purchased from Nissan West way. Thanks Patrick Onyemah With Reg LN 66 VGV

  m sims, camberley
07/10/2016

West Way Aldershot, Sales

nathan superb again

  cliff quicke, farnborough
06/10/2016

West Way Aldershot, Servicing

Very pleased indeed with my first servicing experience. Courtesy car was in excellent order. I was kept very well informed of progress with my car and was not kept waiting for delivery of my vehicle. Many thanks.

  Mrs Judd, Four Marks
06/10/2016

West Way Basingstoke, Sales

Fantastic service & communication as always from Westway.Top marks to sales person Alice

  Robert Smith, Stalybridge
06/10/2016

West Way Oldham, Sales

Thanks John Khean for your first class service I love the car and would be happy to recommend Nissan Oldham to anybody looking to purchase a quality motor.

  Trevor Miller, Aldershot
06/10/2016

West Way Aldershot, Sales

The serviceI received at Westway Aldershot with regard to purchasing my new Qashqai was very good and I had no problems. I am now somewhat disappointed with the problem I am experiencing with finance and RCI Financial Services. The Salesman at Aldershot advised me that I was due a refund from an over payment on my last vehicle standing order. I was subsequently advised that I was due a payment in the region of £454.00 as there had been an over payments in the finance arrangements. Despite sending an e-mai and making telephone calls, no one has had the courtesy of advising or calling me to say what is happening

  Neil Mortique, Stockport
06/10/2016

West Way Stockport, Servicing

After taking delivery of my new Leaf I found it had an unusual problem with the dash warning lights, a receptionist came out and confirmed the fault, my car was promptly booked in with a courtesy car, I took my car in on said day at 8.30 and received a call at around 10.30 informing me it was ready. collected car and all fine. receptionists polite and helpful great service. please pass on my thanks to the team.

  Brian Williams , Dukinfield
06/10/2016

West Way Manchester, Sales

The before sales, sale and handover was very good, but the after sale service is very poor after 4 weeks, 1 visit and 2 phone calls I am still waiting for my invoice I'm still not sure what a paid for my car.

  J S Herbert, Barwell
06/10/2016

West Way Coventry, Servicing

Service team are 1st class to deal with and provide the work to match, thus 5 star rating. As they have been each year. HOWEVER, I have a warrantee issue with alloy wheels on my Nissan Note bought from new, from WESTWAY Nissan Coventry. 2 wheels have the same fault but only one has been replaced. Last week I was told the Manager would ring me to discuss. NO CALL YET. This lack of response tends to knock the edge off 3 years of very good service from WESTWAY Nissan Coventry.

  A Parker, Rochdale
06/10/2016

West Way Rochdale, Servicing

Despite the staff doing their absolute best for me, I'm so disappointed by the actual car and how Nissan manages the issues. I'm that upset about how things have gone I've decided to sell the Nissan (even though I'm in negative equity) and just never buy a Nissan again. I'm putting the entire sorry episode down to bad experience and a bad choice ever walking into the dealership in the first place. I genuinely think the electric technology just isn't ready for mass market use yet.

  Robert Griffiths , Tipton
06/10/2016

West Way Wolverhampton, Sales

Lee was our salesman, he was 1st class. He was extremely helpful and a nice bloke. He is a credit to your organisation.

  Anna Mallett, Aldershot
06/10/2016

West Way Aldershot, Servicing

Booking was straightforward, my courtesy car was ready for me and the service was carried out in the timescale agreed in the morning. The staff are always very helpful and efficient.

  James Burnop, Failsworth
06/10/2016

West Way Oldham, Servicing

Polite, friendly staff, explained what would happen, how long for the service, that they would email me a video of how things were. Excellent service, car was cleaned and ready for the appointed time when I returned after a call to say work was complete. Brilliant.

  Ruth Davies, Sale
06/10/2016

West Way Altrincham, Sales

A1 service from very helpful team. All members of staff were very approachable and knowledgeable . The sales team were very professional and made the whole experience a pleasant one, nothing was too much trouble. I would definitely recommend Westway Altrincham to family and friends.

  Dave Birchall, Manchester
06/10/2016

West Way Manchester, Sales

Absolutely fantastic, this is our 2nd car from Westway and they have looked after us from day one. All the staff are friendly and helpful and go out of their way to make you feel welcome. Look forward to seeing them again when we purchase our next vehicle.

  Dinesh Gurung, Farnborough
06/10/2016

West Way Aldershot, Sales

Just bought a new Nissan Qashqai and the customer services, dealings, reminder calls, time of the car delivered were excellent and very satisfactory. Enjoying the new SUV, smooth and comfortable and more of my mates would have been interested if the three year services were free too for a brand new Nissan. Other than that, pleasing and very satisfactory.

  Roger Saunders, Grayshott, Hindhead, Surrey
06/10/2016

West Way Aldershot, Sales

The experience I had in purchasing my Nissan Note 1.2 DIG-S Tekna from Westwsy Aldershot, was indeed very positive. The salesman, Nathan, was very helpful and knowledgable and made me feel valued as a customer. I am very pleased with my purchase.

  Tony Baxter, Nantwich
06/10/2016

West Way Altrincham, Sales

Salesman who sold us car - Darren? - was, basically, rude. We travelled an hour to get there to view a specific car - XTrail Tecna demo car - and waited 40 mins to see the guy. Then told us we couldn't have a test drive as you were closing in 10 minutes. Twisted his arm to get drive around your car park. He didn't tell me we could have got 2 free services by financing part of car instead of paying all cash. Also gave me duff information re V5. Guy who actually did handover - Mike - was excellent though. Spent four times longer with us at the handover than we spent with Darren buying the car. Hope he gets the commission!

  Mr M James , Wolverhampton
06/10/2016

West Way Wolverhampton, Servicing

Service completed on time, car cleaned, all work explained, minor additional work evident at service inspection also completed.

  Ginu Nunez, London
06/10/2016

West Way Hanwell, Servicing

All went well with my MOT, despite the waiting time (a bit long), I feel sastified!

  John Marshall, Wolverhampton
06/10/2016

West Way Wolverhampton, Sales

A friendly professional service with a personal feel led to an enjoyable purchase of a very good product

  Stephen Nowell, Manchester
06/10/2016

West Way Manchester, Sales

David was a credit to Nissan, a pleasure to deal with a nothing was never too much trouble despite my numerous requests.

  Michael Dunbar, Newbury
06/10/2016

West Way Basingstoke, Sales

Please ignore the review I submitted last night and accept my apologies. I did not read my bank statement correctly - I have received a credit and not had another payment taken for my old car. I have pleasure in giving 5 Stars

  Margaret Reid, Manchester
06/10/2016

West Way Altrincham, Sales

Purchased 2nd car from this dealership all the staff were friendly and helpful especially Mark who made sure I was able to collect my car within a short time frame, well done!

  Abosede Saliu Shittu, London
06/10/2016

West Way Hanwell, Servicing

My last experience at Nissan hanwell was fine. I was well informed of what would happen. They also washed my car after the MOT. I went with my children and had to wait while they carried out the MOT, my children really enjoyed themselves and all the staff were friendly and accomodating. Hence why I gave the 5star.

  Ray Corbishley, Basingstoke
06/10/2016

West Way Basingstoke, Servicing

As always polite reliable and a report back with any issues you need to know about. The courtesy car enables me to carry on working and not have a day off to get my car serviced. I deal daily with customer service and I am impressed with yours!! Ray Corbishley

  andrew smith, dudley
06/10/2016

West Way Stourbridge, Sales

I have rated this at 1 star; there isn't an option for zero star. by far the worst experience I have ever suffered when buying a car. Promises and agreements were made at the time of purchase which aren't honoured at time of collection! Although I repeatedly told the sales person of the agreement he did nothing to solve it and ignored it throughout. Disgusting.

  Kathryn Barnes, Willenhall
06/10/2016

West Way Wolverhampton, Sales

Vehicle supplied with not all defect on body work and wheels not completed N/S/front wheel rim still damaged, not a major item but has taken the edge of our new car which should have been picked on quailty control before delivery, you live and learn as they say. Regards

  iain stephen clancy, chadderton
06/10/2016

West Way Oldham, Sales

everybody was very helpful and couldnt do enough for you very satisfied with the car and the staff was first class

  Sharon Deane, Hanwell
06/10/2016

West Way Hanwell, Servicing

Great fast friendly service. 5 stars from me.

  Rebecca Evans, Bilston
05/10/2016

West Way Wolverhampton, Sales

I went to West Way Wolverhampton to purchase my second new Quashqai. I was delighted with the deal I was offered that followed a phone call to inform me of offers that were available. The salesman David Miles made me feel at ease and was knowledgeable about the cars he was selling. I thought my previous Quashqai was good but this one really is fantastic and a joy to drive, it has many improvements that make a real difference. I am extremely pleased with my recent purchase and would not hesitate to recommend the car or West Way Nissan to anyone considering buying a Nissan. Thank you for making acquiring my new car such a pleasurable experience.

  Jose Caio, Isleworth
05/10/2016

West Way Hanwell, Servicing

I left my car there for 4 days to check a weird sound the car was making and fix a new tyre and when I collect the car they couldn't find anything and they didn't even wash the car !!!

  Liz Furneaux, Fleet
05/10/2016

West Way Aldershot, Servicing

Owner of new car bought 03 2014 (2 years old). Poorly managed service department often breaks commitments and cannot be relied on to fix issues. Air bag problem still exists after 2 years and car back in again. Car now been in for 4 out of last 7 wks. on 3 separate occ. and will be in for at least another wk. Waiting for copies of invoices to confirm whether they did, what they say they did, as I was promised these three days ago and still haven't rec. them they clearly don't want me to see the evidence. Also look out for unchecked courtesy cars - 1 had one with the same fault as mine, another 2 had no fuel (0 miles left),last one had no water!) Wanted to give no stars (but option not available). Really do feel garage should have offered a perm. replacement car by now. VERY UNHAPPY!!

Read more

Hi Liz, Sam from our Service Department has informed us that your car has been repaired and he will update you next week. He will discuss any queries you have when you collect the vehicle.

West Way Nissan14/10/2016
  Henry Price, coventry
05/10/2016

West Way Coventry, Sales

I had excellent service from Leigh the sales person nothing was too much trouble. Thank you,H.Price.

  Clare Goodman, Over Wallop
05/10/2016

West Way Basingstoke, Servicing

As usual great service and potiteness. Raj as always was so helpful and explained everything well. Pleasure to come in.

  Louise jowett, Stockport
05/10/2016

West Way Stockport, Sales

the reception lady was very rude behind my back ,seen by my sister, it totally ruined my experience and I ended up very upset by her rudeness, Neill was very good and understood why I was upset, staff should not be rude to customers.I then had to wait as there was a fault on the car, then finally I got the car , i was very happy and drove to my friends kwikfit local garage. Who pointed out I had 3 scratches on the car, I then brought it back and got phobed off with the story it was wax, I was a car valet for Mazda for 3 years , I still have the bloody scratches on the car, the car valet is appalling, the window is still dirty , full of grease stuff, numbers left on the wheels (220), plastic stickers left in CaR, plastic on light fittings, ect.all very sloppy and unprofessional

  Celia Andrews, Stockport
05/10/2016

West Way Stockport, Sales

Very helpful and knowledgable felt that they helped me to choose the right car and engine for my needs. Was very happy with the service I received.

  Kieran wagstaffe, Buxton
05/10/2016

West Way Stockport, Servicing

After recently purchasing 66 plate Nissan Qashqai, had it less than a month not even 1500miles on the clock... needing to replace a driver shaft had to visit the store twice already the second time for Nissan to take photos, however Andy from servicing rang and said I don't need any photos nissan has already authorised it to be fixed... after spending 25000 I don't expect anything to be wrong with the car however I do understand new products may need tweaking but not to replace crucial Parts which shouldn't only be replaced after thousands of miles... awaiting response from Nissan regarding resolution to this incident however Dylan who works at westway Stockport it's a credit to the Nissan team

Read more

Hi Kieran, Thank you for getting in touch, we passed this on to the Stockport branch and I understand the dealership has been in touch with you and your vehicle has been booked in our workshop for further investigation.

West Way Nissan18/10/2016
  Kathirgamanathan, Hayes
05/10/2016

West Way Hanwell, Servicing

I am not happy with your service because l came to repair my Nissan note YP56KJN 2 times but they could not find out problem but you charge £1180 nothing done I gave same problem still I don't come again because you only charging money therefore I decided no more buy Nissan I have to complain your head office

  Pete Fielding, Manchester
05/10/2016

West Way Manchester, Servicing

Even as a member of staff Claire in service handled my MOT/service and Aircon gas refill in a friendly and efficient manner. It would be easy to give staff a less than adequate service but she doesn't. Good to get Pete's video of the servicing of the car but missed seeing his face!

  Saydikur Rahman
05/10/2016

West Way Hanwell, Sales

Great process of sales Sales person was superb can't complain of anything. Start doing delivery of vehicles if possible

  Abs Malik, London
05/10/2016

West Way Hanwell, Sales

My wife and purchased 2 vehicles from Westway Hanwell. The salesman was attentive, listened to our requirements and tried hard to meet our expectations. Overall we are very happy with the service we received.

  janet Weeks, Cullompton
05/10/2016

West Way Southampton, Sales

My experience with Nissan prior to going to West way Southampton has been fantastic however having bought a car from West WAy Southampton it really did show the differences in how each Nissan dealership handles customer service and Southampton was not a good experience at all. So much so that I will not purchase from Nissan again and have passed my experience on to our business.

  Colin Taylor, Buxton
05/10/2016

West Way Stockport, Sales

everything went fine very pleased with the new motor and the way the vehicle upgrade was undertaken no problems all went well thank you once again C Taylor

  James Wilson, Sutton Coldfield
05/10/2016

West Way Birmingham, Sales

If there had been a zero option I would have put that.

  Gareth Evans, Birmingham
05/10/2016

West Way Birmingham, Sales

Bought a new Qashqai from Damian. It was a pleasure to do business with Nissan. I had been let down by Vauxhall and I am now hoping to a Nissan customer for years to come.

  Stuart Fletcher, Tamworth
05/10/2016

West Way Birmingham, Sales

First class. Roger the salesman was fantastic from start to finish

  A hassan, Harrow
05/10/2016

West Way Hanwell, Sales

Wonderful customer service , informative supportive excellent friendly and welcoming wil return soon !

  Alan Ohren, Sutton Coldfied
05/10/2016

West Way Birmingham, Sales

All the staff there are friendly and pleasant, Gary is so helpful. Went out of his way to help me use the quick charger to day. It makes you feel a valued customer. I love getting good service. Thank you!

  Paul fletcher, Kingswinford
05/10/2016

West Way Wolverhampton, Servicing

Booked car for 3days wednesday21st September told no car available even though i had booked. and car not being kept in. Collected pm and told if sensors start again bring it straight in. This is not realistic. I had not got off the car park. front sensor was going off. lady came said it's cause cars are too close I just said I have it in reverse. she could not answer me. I asked to speak to manager to this day I have not spoken to. He never bothered to call me. kept my car for 8 days. unacceptable and even had the wrong part. Needless to say I am very disappointed with the service and the lack of communication that has not taken place.this was a problem that had occurred too many times with the car being taken in . This should have been rectified on previous visits. I await your reply.

  Henry Dea, Seaview
05/10/2016

West Way Aldershot, Sales

Absolute first class service from the team. My son in law bought same car x-trail a year previous and also said he was pleased hence my trip to Aldershot. Hopefully will trade up with them in future.

  Debbie Ball, Southampton
05/10/2016

West Way Southampton, Servicing

I was quoted £114 inc vat for the job but was presented with a £238 bill. I queried, the lady walked off to check and after 20mins I had to find her. Bill amended, no apology, no explanation! My car had been parked so tight to the next car, I had to fold my mirrors in to reverse out so as not to hit it. Actual work completed was fine but not an experience I want to repeat.

Read more

Hi Debbie, We have passed on this feedback to our Southampton dealership and they have informed us that they have recently been in touch with you in regards to this and they pass on their sincere apologies for any inconvenience caused.

West Way Nissan18/10/2016
  Michael, Bury
05/10/2016

West Way Rochdale, Sales

Terrible experience every time I've been in I have been CONNED out of my 2yr warranty I have given 1 star which is to many in my opinion would never ever ever purchase a car from here again also they talk to you like garbage and the head office seem to have the same attitude

Read more

Hi Michael, Our Rochdale branch has been in touch with us and apparently there was a miscommunication, I understand the money was refunded and no addition payments were taken from your account. We are happy to hear that this has now been resolved.

West Way Nissan18/10/2016
  Michael, Newbury
05/10/2016

West Way Basingstoke, Sales

The service I received at the garage was excellent but today I have found that Nissan Finance have taken another payment for my old car. This clearly should have been cancelled when the garage paid the settlement figure. I am not happy as I now have to waste my time in getting my money back. What would have been a 5 star rating is now reduced to a 3 star

  Mrs P. Shipp, Farnham
05/10/2016

West Way Aldershot, Servicing

Parking is diabolic

  Jane Munro, Manchester
05/10/2016

West Way Oldham, Servicing

Unfortunately my car has been back several times and had to have new engine and most recently a wiring loom ! I wrote a letter of complaint to principle of garage and he didn't ring me got service manager to. (Who is actually quite ok) Sales man rang me and Offered me a new deal for new car but not impressed. Complaint is now with Nissan uk and I'm still awaiting a reply - very disappointed in my juke and feel west way could have offered me some kind of goodwill gesture such as free services. As I've been told I now have to check my oil every month !!! Had several new cars and never been this disappointed or had as much trouble !!!

  John Holroyd, Failsworth
05/10/2016

West Way Oldham, Sales

Fantastic service from start to finish.Jordan was very helpful and made us feel at ease, he never made us feel pressured at any time and he listened to our needs.Overall a pleasant,smooth and speedy experience and I would defiantly recommend to anyone and buy from the garage again.Thank you for helping us out 😀

  Nicki Smith, Stourbridge
05/10/2016

West Way Stourbridge, Servicing

Excellent, friendly, efficient service

  Raffaela Goodby, Stourbridge
05/10/2016

West Way Stourbridge, Sales

Fantastic knowledge, service and support from Zac at Nissan Stourbridge. I highly recommend you go and see Zac if you want a no pressure, high quality service on your new Nissan. I am delighted with my new X Trail, and a big part of my feedback was the service. Well done Nissan.

  Susan J Magee, Smethwick
05/10/2016

West Way Stourbridge, Servicing

Looked after us again, gave us a lift into the Merryhill Centre to do our shopping and ten picked us up to collect the car when it was repaired. very nice staff

  Lee Haworth, Solihull
05/10/2016

West Way Coventry, Servicing

Very annoyed as on collecting my vehicle they lost my keys resulting me not having my car for 4 days until they were found I've had Nissans for years and get a new one every 2 years and next time I've choose a different make

  Mandy Smith, Aldershot
05/10/2016

West Way Aldershot, Sales

Very professional and have great staff and management, at Westway Aldershot. I am very happy with my new car and would certainly use again. Thank you to you all.

  alex naylor, lee on the solent
05/10/2016

West Way Southampton, Servicing

prompt collection and return.. no hassle

  Robert Neil Taylor , Rugby
05/10/2016

West Way Coventry, Servicing

5 stars all round. Excellent in every department.

  Helder Rock, Stockport
05/10/2016

West Way Stockport, Sales

Good service and wonderful customer service.

  Rosemary FOLEY, London
05/10/2016

West Way Mill Hill, Servicing

Everything was extremely efficient & the staff very friendly.

  Chante Melhado, Wolverhampton
05/10/2016

West Way Wolverhampton, Servicing

Currently the worst customer service I have ever received in my life from west way Nissan.. I have had several issues with my vehicle over the past two months to which the service team have not been bothered to look into any further and when they have looked at the issue which required my car staying in the dealership for a number of days on non of those occasions has anyone bothered to offer a courtesy car.. The reception team are exceptional awful in particular Michelle and if I'm honest I want to hand back my vehicle so I don't need to have any further dealings with the company

  Colm Moloney, Manchester
29/09/2016

West Way Manchester, Sales

Gordon was very helpful, informative and really easy to get along with nothing was ever a problem and he made the whole process quick and easy would recommend. Thanks Colm

  David Merrick, Brieley Hill
28/09/2016

West Way Stourbridge, Sales

Terrible communication and poor customer service!

  David Merrick, Brieley Hill
28/09/2016

West Way Stourbridge, Sales

Terrible communication and poor customer service.

  alan fountain, winnersh wokingham
28/09/2016

West Way Aldershot, Sales

i am on holliday abroad.please dont call me reminding me of a service as it woke me up in the middle of the night.when i return i will call you thanks alan fountain.

  Charlotte birch, Manchester
21/09/2016

West Way Manchester, Sales

Excellent service, the staff are very friendly and helpful

  lindsay martin, Stockport
17/09/2016

West Way Stockport, Sales

Please forward my sincere thanks to Gareth and the mechanic ,walking his little dog, on Saturday 17/09/2016 who helped me out when I broke down on my way to work. Above and beyond kindness when Gareth then gave me a lift to work Many Thanks Lindsay

  Ayyaz Khan, Farnham
17/09/2016

West Way Aldershot, Servicing

A mark of a good dealer is the service provided after the car is purchased. Unfortunately the level of after sales service at Westway Aldershot is extremely poor. The service team are unhelpful and lack the knowledge that you would expect from them. I would avoid them and use a dealer which puts service ahead of sales with a properly trained team.

  Jeff Firkins, Birmingham
15/09/2016

West Way Birmingham, Servicing

Took my Nissan Pulsar for it's first service and warranty work on some niggles i had. The service staff were helpful,informative and efficient, Everything sorted. West Way streetly really do care and i highly recommend this dealership.

  R Lincoln, Basingstoke
10/09/2016

West Way Basingstoke, Sales

Well looked after and brought Nissan Note. Car ready when stated an transferring my car went well. Tax refund also completed by salesman. If all goes as stated on completion of 3 hp payments, pay off, I Will will be happy.

  Henry.Price, Coventry
06/09/2016

West Way Coventry, Sales

The sale person Leigh gave Excellent service,In the 61 years of buying cars the service i received was second to none,Thank you,H.Price.

  James & Carole Witt, Coventry
25/08/2016

West Way Coventry, Sales

The only reason why I did not give 5 starts is that I was promised a voucher for the first service to be included. I have not yet received it.

  Marilyn, Basingstoke
24/08/2016

West Way Basingstoke, Servicing

Always very satisfied with level of service. With this year's service had MOT performed. Felt it was a bit expensive compared with what other people I know being charged at other garages (£54). Also the site is very congested with little customer parking available.

  P.R.DAY, Newhey
24/08/2016

West Way Oldham, Sales

Excellent experience from initial enquiry to collecting my new Leaf to drive away. Professional and courteous sales team, especially John who kept me updated on the progress of my vehicle.

  Tineka O'Mara, Altrincham
24/08/2016

West Way Stockport, Sales

Brilliant customer service

  C. Nicholls, Brewood
24/08/2016

West Way Wolverhampton, Servicing

Service at your reception was very good. The only item I have concern with is that the "cared for" warranty does not cover electrical wiring. The Nissan Note I purchased has a problem with the back door wiring and is likely to cause me continued concern. They fixed the back door lock but now the back window wiper is inoperative.

  Roger Bull, Chippenham, Wiltshire
23/08/2016

West Way Basingstoke, Sales

Excellent service from all concerned. A couple of initial issues which were quickly rectified. An excellent product at a very competitive price. All-in-all a very positive experience. Many, many thanks to Mark, Lionel & Chris.

  William wheatcroft, Oldham
23/08/2016

West Way Oldham, Sales

On arrival we was left alone to browse around then a young man called Mohammed(mo)introduced himself to us he was such a nice young man so helpful and very efficient notbing was to much trouble for him from start to finish a credit to the team at oldham he was I touch with us all the way to us receiving our car would recommend him no problem an asset to the branch

  Janet Jarvis, SALE
22/08/2016

West Way Altrincham, Sales

I cannot praise David (the Motobility Salesman ) enough. He made the journey to replacing my vehicle so easy and nothing was too much trouble. He went above and beyond with all the procedure, reassuring me and answering all my questions. It was a pleasure to replace my vehicle with him, in fact all the staff at Altrincham are always so friendly and helpful. This was my second Juke from this dealership and I will certainly be recommending them and using them again. I have already informed motability of the first class service I received from Altrincham and would be grateful if you could thank David and all the staff from me!! Many Many thanks Janet Jarvis

  Pete O'Brien, Ashton-under-Lyne
22/08/2016

West Way Oldham, Sales

First class friendly advice and support from Abu and Keith throughout all stages of purchase. Would definitely recommend to others.

  Christine Greenway, Bridgnorth
22/08/2016

West Way Stourbridge, Servicing

Nissan should educate their staff to treat Motomobility customers with respect and consideration and they should be made aware that they require assistance in some circumstances ! I was ignored and left to manage on my own , with great difficulty , on my recent visit to collect a courtesy car! I'm very angry at the way I was treated! Obviously I have a disability because I have a mobility car yet no help was offered! Not even out of kindness! I was also given a totally unsuitable manual courtesy car with no indication of how long I am having it for! Certainly not good customer service!!!

  Julie Florey, Ash Vale
19/08/2016

West Way Aldershot, Servicing

Excellent service. Love the video of the tyre and need to keep an eye on the tread. Good idea.

  Laura Stroppolo, Birmingham
19/08/2016

West Way Birmingham, Sales

Gary and Damien were fantastic! Thorough and friendly! I even got to take my car home earlier than planned as Damien got it valeted ASAP for me. Brilliant and friendly staff! I won't go anywhere else for future cars!

  Robert Farrow, Rochdale
19/08/2016

West Way Rochdale, Sales

A great personalised service from Darren Taylor with his extended knowledge of my electric Leaf and help from other staff members when I exchanged 2 cars at once in Rochdale Nissan.

  Simon, Wordsely
19/08/2016

West Way Stourbridge, Servicing

Staff on phone were polite and helpfull when booking van in for repair. Picked up courtasy car, i was just given the key and told it was outside (somewhere) Heard nothing for 2 days so i phoned and was told somebody would phone me shortly which they did. Picked up van , i put door seal back on myself (hanging off where they had been working on it ) So i decieded to open bonnet to check work. I found lose cables from alarm just lying over engine! Had to ask engineer to tie them up, his response was it was like that when i started !

  Shaun
19/08/2016

West Way Aldershot, Servicing

First class service from Jonathan and the crew. The car enjoyed a nice bath too. Would just say for future visits I'd appreciate a courtesy car more in keeping with the GTR I dropped off for service!! The Note was good but................

  Jelena Bosnjakovic, Swindon
19/08/2016

West Way Basingstoke, Servicing

Easily booked, great communication with what was going to happen and a quick turnaround.

  nigel williams, stockport
19/08/2016

West Way Stockport, Sales

all staff are very friendly and very helpful and it was easy to sort things out thanks all

  Linda Mason, Coventry
19/08/2016

West Way Coventry, Servicing

Excellent service - that is why I keep coming back

  Colin Bowden , Whitefield Manchester
19/08/2016

West Way Rochdale, Servicing

Once again brilliant service from the team can highly recommend.

  Mike Hammond, Brierley Hill
18/08/2016

West Way Stourbridge, Sales

I normally dislike salesmen but I have to say John was brilliant, friendly, knowledgeable and went into great detail to ensure I got the deal that was right for me. I collected my Juke and everything promised was there. I love my new car it is all that I thought it would be.

  Michael Collins, B44 9DE
18/08/2016

West Way Birmingham, Servicing

Bought this Nissan Note Diesel just 12 months ago. Still under warranty. Just cost me £250, because they say I am not doing enough mileage. No one said I have to do 40 or 50 thousand miles per annum to solve this problem. However it will be the last Nissan I'll buy. Sorry. I have been a Nissan owner for over 30 years

  Kate Shedwick, Kenilworth
18/08/2016

West Way Coventry, Sales

Although pleased with the car, quite frustrated at the time it took to complete paperwork with the documentation provided me initially being for the car I was selling, which the salesman found amusing. Then I got home to find that there was no service book, when I rang to advise this was missing I was asked if I had checked properly and if I could check again. I was then told it would be sent out but had to chase twice and received it about 2 weeks after I purchased the car. It was sent with no apology for the omission.

  Nicola Scott, Swindon
18/08/2016

West Way Basingstoke, Servicing

I was booked in for 8.30 and travelled from Swindon. I chose Basingstoke as I'd had a sub standard experience from West Way in Kidlington the year before. The aftersales manager who greeted me was very pleasant and explained exactly what would happen and gave me approximate timings for collection of my vehicle. Everything went to plan and I received a call and text to advise my service was complete. The car had been washed and vacuumed and the service book was all in order. The team at Basingstoke restored my faith in West Way. Thanks all and see you next year, as the longer journey was well worth it.

  Karen Steadman, Sutton Coldfield
18/08/2016

West Way Birmingham, Sales

We visited Westway Birmingham to purchase a Juke to replace my much loved, but getting old, Seat Altea. Bryn and the team were very helpful, even emptying my boot for me, a task I was dreading. There were tears but Bryn was very understanding. He talked me through everything to do with my Juke, even programming the radio for me. I was told to pop back if I needed any help: I am not used to using a sat nav or Bluetooth so I found this support very helpful. Thank you David and Bryn: a job well done. I love my new Juke: just as Bryn predicted I would.

  Colin Allsop , whitehill
18/08/2016

West Way Aldershot, Sales

Could do with alot bigger rear bumper . Side protection wider ratio gearbox. First to third gear. Over all a very good van .

  Raymond Brooks, Abingdon
18/08/2016

West Way Basingstoke, Sales

Although I was happy with the purchase of my Juke at Westway, the problem I have now with it, I have not received my referral fee (I think it is £25), as was promised by the Salesman. Also, when I did the part exchange deal they said that I need not cancel my payment of my old car as it would be done automatically, that did not happen either. Nissan finance took payment of my old car and new car. I phoned up Nissan finance who said it was the dealers fault for not putting in the paperwork earlier enough, when they should have done. Overall, me and my daughter have nearly spent £40 grand on two cars, and I believe we had rough service.

  Spencer Mrs A, Wolverhampton
18/08/2016

West Way Wolverhampton, Servicing

I only fill in this form for my husband and I have done this twice before.

  Mahesh chauhan, Coventry
18/08/2016

West Way Coventry, Servicing

Good prompt friendly service

  Colin Davidson, Newcastle
18/08/2016

West Way Altrincham, Sales

From the outset I found Westway to be the best dealership I have dealt with. I dealt with Darren Wynne throughout whom was professional, courteous, informative and very helpful. I recently had a bad experience purchasing a car from another dealership elsewhere in the country and did not really want to risk buying again from a non-local dealership. But due to Darrens helpfulness and the manner in which he came across I went ahead with buying my new car. I am extremely happy with my purchase and my only regret is that I don't have a Westway close to hand as you'd be the only dealership I would use and would highly recommend you to friends and family. Thanks, C Davidson.

  karen eaton, Rochdale
18/08/2016

West Way Rochdale, Sales

Good service recomended

  Mr RT DAWES , Lichfield
18/08/2016

West Way Birmingham, Servicing

Good customer care

  Norman Sheen, Winchester
18/08/2016

West Way Southampton, Servicing

Job done quickly and efficiently. Service front desk staff always helpful.

  brian clayton, stockport
18/08/2016

West Way Stockport, Servicing

clean pleasant surroundings no hassle. .nothing too much trouble. the coffee is good as well.

  Kenneth Gray, Uppermill
18/08/2016

West Way Oldham, Servicing

Had a new wheel bearing fitted cr taken in on time and ready on time also very clean when returned

  Brian Unwin, Londom
18/08/2016

West Way Mill Hill, Servicing

I was informed 3 times in the 2 hours after my car had had itservice that it was just being cleaned. When I was able to have my car back it was still only half cleaned. I was not the only costumer being fobed off.Your staff did not know what was going on in the garage. I will use Nissan again but I don't think it will be West Way Mill Hill.

  Ken Farr, Southamton
18/08/2016

West Way Southampton, Servicing

Servicing with a smile

  Raymond Newman, London
18/08/2016

West Way Mill Hill, Servicing

Friendly atmosphere shown by all the staff, checked the airbag on my Nissan Note. Looked at my not working radio/sat-nav,told me the radio has died.Amazingly when I was driving home the radio/sat -nav came on. Explain that one!!! It comes on and goes off.Today is an off day. So staff very helpful will still come back again,hopfully to buy a car with a more reliable radio.

  Kenneth Thompson , Eccles
18/08/2016

West Way Manchester, Sales

Excellent service, courteous and helpful staff, I would like to have a given the 5 stars only I had to return to the vehicle for a new clutch and blower motor but even then the guy I dealt with (I think his name was Duncan) went out of his way to be helpful, and all round the good service

  Tony Richardson, Yateley
18/08/2016

West Way Aldershot, Servicing

Excellent service,nothing too much trouble

  Rachel Kind, Kenilworth
18/08/2016

West Way Coventry, Sales

Fantastic service, Alastair couldn't do enough for us , thank you,

  Jayne Daniels, Stockport
18/08/2016

West Way Stockport, Sales

Very helpful knowledge was great time spent with us made us feel special Steve Wright was the personal we dealt with in the car showroom in Stockport a great experience. Thank you

  Vikki Turner, OLDHAM
18/08/2016

West Way Rochdale, Servicing

Excellent service with a smile.

  Sarah Slater, Gloucester
18/08/2016

West Way Wolverhampton, Sales

When enquiring I asked when the car was registered as it had a private reg plate and the lady called Marie went away to find out. She came back and advised me it was a 63 reg registered in September 2013. I bought the car based on this information. After purchasing the car I later found out it wasn't a 63 reg but actually a 13 reg. I rang Nissan and Steve confirmed this without even an apology that I was misadvised at the time of purchase. I now have to organise replacing the private reg which originally they said were going to do. Richard never called me when he said he would. No one called me to tell me the day that my car was being delivered. Overall I am disappointed with the customer service at Nissan Wolverhampton without even an apology regarding the errors made.

Read more

Hi Sarah Thank you for your feedback. I have asked the General Manager, Gary Piper, to give you a call regarding your comments. Many Thanks

West Way Nissan19/08/2016
  Joy Hughes , Birmingham
18/08/2016

West Way Birmingham, Sales

Very friendly and knowledgeable . Callum understood exactly what I did and didn't want and only made suggestions for anything extra that he felt was beneficial to me without making me feel pressured. Would definitely recommend anyone to go along and take a look if they are thinking of changing their car.

  Nordin Abidat, EDGWARE
18/08/2016

West Way Mill Hill, Servicing

Great team, pleasant enviroment. Ratna kept me up to date with what was going on and the vehicle check video sent by Nick (tecnician) was a great help. Thanks guys A*

  Jenny Dronsejko, Manchester
18/08/2016

West Way Manchester, Sales

Very satisfied customer.

  Jim Sheather, Chiddingfold
18/08/2016

West Way Aldershot, Servicing

I used the Aldershot branch of Westway for the first time a couple of months ago after buying my first Nissan. The service from start to finish was excellent and therefore didn't hesitate to use them again when they wrote to me regarding my MOT expiry. I will be using them again and recommending on without hesitation.

  Carol Simmonds, Walsall
18/08/2016

West Way Wolverhampton, Servicing

1. Told my service included spark plugs change on phone (£229) it didn't 2. A member of staff was rude, though an apology was made on his behalf by another staff member 3. Was called to collect my car at the end of the day so when I got there receptionists had gone, had to deal with sales staff 4. My car had not been given the standard wash and clean which you get with a service

Read more

Hi Carol, Thank you for your feedback. I have passed your comments onto the Service Manager so he is made aware of your issues. Many Thanks

West Way Nissan19/08/2016
  Reg Brown, Nuneaton
18/08/2016

West Way Coventry, Sales

Extremity pleased with the service and advice and the way they expedited the repayment when they charged me twice for the same product. Little fuss and put to bed great .

  Mrs Anne Garner, Lymington
18/08/2016

West Way Southampton, Servicing

Very efficient,. They took just 2hours to sort out what it had taken my original Nissan dealership 2 months to try and sort out with no luck!

  Veronica Facer, Ringwood
18/08/2016

West Way Southampton, Servicing

I took my Micra in for its first service. It didn't take as long as planned so I was on my way again quickly. Everything was checked professionally and I was handed a copy of the check list and given a video. The car was cleaned as well - what a bonus! These guys do a great job.

  Janet nixon, Glossop
18/08/2016

West Way Stockport, Sales

There was nothing to fault in the whole process from our first visit to the dealership to driving away our new nissan about 10 days later

  Tom lord, Oldam
18/08/2016

West Way Oldham, Sales

This is the second new car from Westway Oldham.I said I will not buy a new car, pay VAT, at 3000 pounds, but Westway Oldham give me a reasonable deal

  Ian Graham, Yateley
18/08/2016

West Way Aldershot, Servicing

Car needed two warranty issues addressed - both fixed. Fantastic and friendly reception environment and really competent guy there. Would have liked the car valeted though.

  Mr J R Bates, Dudley
18/08/2016

West Way Stourbridge, Servicing

Took car in for product recall to have driver's airbag replaced.(Nissan Note). Service was very efficient and completed within time specified, car was also washed free of charge as part of the recall. Staff were very friendly & kept me informed of progress as I waited, with free coffee available in waiting area.

  Maureen Powell , Aldershot
18/08/2016

West Way Aldershot, Servicing

I would highly recommend them

  Mrs Veronica Green, Sutton Coldfield
18/08/2016

West Way Birmingham, Servicing

Perfectly splendid. Steve was very kind fetching and returning the car.

  Kathleen Cunningham , Manchester
18/08/2016

West Way Manchester, Servicing

Outstanding service received every time I've been in or contacted them. This is my 4th time ordering a new mobility car with them and I wouldn't go anywhere else. All staff are friendly and knowledgeable and the showroom itself is very welcoming. Richard, the mobility advisor, is always friendly and provides excellent customer service. The overall atmosphere and staff, in all departments are fantastic.

  Sandra Dewhurst, Manchester
18/08/2016

West Way Manchester, Servicing

I recently had my car serviced and MOT'd The vehicle was collected and returned to my home address. I was kept informed of progress during day and was particularly impressed by the email and video link which showed me exactly what work was needed and asked for my approval on line.

  Alan Care, Wednesbury
18/08/2016

West Way Wolverhampton, Sales

Really good service, no hard sell, enjoyable experience. Only real comment is that when I'm potentially spending nearly £30,000 on a car why do I have to haggle to have fuel put into the vehicle when I collect it? There was only 9 miles worth of fuel in the car at the handover. I managed to haggle £10 but felt like I was asking for the earth! Would have also been nice to have had a gift left in the car too, (bottle of wine etc)

  Michele Needleman, Iver Heath
18/08/2016

West Way Hanwell, Sales

Totally disorganised. I still don't have a User Manual after having taken delivery of my new car a month ago, and no idea when/if I'll ever get it. Promises made aren't kept. I don't think the staff have ever heard of the concept of 'customer service', let alone 'customer satisfaction'. Just one exception, and that's the really helpful young lady who showed us the car before we took delivery. She needs to be promoted to general manager, to sort this dealership out!

Read more

Hi Michelle, Thank you for your feedback. I have asked the General Manager, Rab Miah to contact you to hopefully resolve your issues and your handbook sent to you. Many Thanks

West Way Nissan18/08/2016
  Hussein Al shabib, London
18/08/2016

West Way Hanwell, Servicing

I was very happy with the service is provided

  portland cope, Kidderminster
18/08/2016

West Way Stourbridge, Sales

I recently traded in my nissan note for a used Juke which with Derick's assistance the purchase went relitvly smoothly. So far I have been very happy with the service from Nissan Stourbridge and their customer service.

  PETER BATTEN, Altrincham
18/08/2016

West Way Altrincham, Servicing

Service personnel could not have been more helpful. Everything was done on time as advised.

  Ceri Blackwell, Coventry
18/08/2016

West Way Coventry, Servicing

The initial contact with a male was awful! He presented as extremely podantic and flippant and I didn't want to return! My car was booked in to have the door handle looked at and it was established that a part needed replacing. This was done but the colour does not match the rest of the bodywork. Due to the poor attitude at the service counter I am now hesitant to return and am subsequently driving around with a mismatched coloured door handle! Hence, not impressed!

Read more

Thank you for your feedback. I have asked the Service Manager to contact you regarding your issues. Many Thanks

West Way Nissan18/08/2016
  Velma, Farnham
18/08/2016

West Way Aldershot, Servicing

Why I would have to return my car twice within 2 weeks of buying it is a mystery to me. The only reason I'm not down there right now is because I just gave birth. Shame on you West Way

Read more

Hi Velma, I am sorry that you have had to return your car so soon after buying it. Can i ask the dealership to contact yourself at a time that is convenient to you? Many Thanks

West Way Nissan18/08/2016
  Paul Burgess, Rochdale
18/08/2016

West Way Rochdale, Servicing

I always look forward to visiting Westway Nissan Rochdale, simply because the staff always make you feel welcome. Whether it's for a service or a brew, I'll mark them 10/10 every day of the week!

  Clive Jennings, Sutton Coldfield
18/08/2016

West Way Birmingham, Servicing

Fantastic service, took my Qashqai in to the dealership due to oil leaking from wheel arch on near side of vehicle plus the under carriage. They got the car straight in, checked underneath and showed me that the oil had come from off the road when l drove through a vehicle oil leak on the roadway outside my house from the night before. The mechanic was brilliant, even got the oil spray jet washed off before giving me the vehicle back and all inside the hour from my arrival. Now that's what l call customer service for you. Thank you West Way Nissan, l am very grateful to you. C Jennings.

  Neil Barney, Oldham
18/08/2016

West Way Oldham, Sales

Great service for our replacement Juke after our previous kne was written off. Slight delay but it was to improve the vehicle and service. Thanks John K

  Peter Shipton, Oldham
18/08/2016

West Way Rochdale, Sales

Paul was excellent and did us a great deal on my new Nissan juke tekna. I am very happy with my car. Excellent comfort and the technology on board you won't find another manufacturer match the tech spec along with the price.

  Simon Hill, Camberley
18/08/2016

West Way Aldershot, Sales

Chris Ault is a fabulous salesman and a gentleman. Honesty pays! I recieved factual information that help me purchase by first commercial vehicle. I spoke to many dealers before I selected Westway and he is far ahead of ALL. He is the sole reason I purchased from Westway. Thank you Chris!

  Bev , Willenhall
18/08/2016

West Way Wolverhampton, Servicing

Servicing itself - 5 star. Front of house staff not giving accurate information re pick-up after the service - 1 star. Manager intervening to help ease my distress at being now stranded and having a major childcare issue - 5 star.

  Brenda Garrick, Farnham
18/08/2016

West Way Aldershot, Servicing

The new service area is awful being stuck in a corner and you have to walk into someone's office to be served and then sit and wait while other members of staff rush past you doing other jobs. Car was not ready when promised and we had to ring to find out what was going on. In the end we had to collect it the following day. Rather annoying as we had dropped it off a day early and asked for it to be ready by the afternoon on the day on service.

Read more

Thank you for your feedback. I have passed on your feedback the Service Manager as the dealership. Many Thanks

West Way Nissan18/08/2016
  Mrs Norma Jones, Stockport
14/08/2016

West Way Stockport, Servicing

Exceptional service Took me to Stockport to complete my shopping while my car was serviced. Service was completed and ready for collection on my return

  Ian niblett, Flirt on manchester
11/08/2016

West Way Manchester, Sales

I recently filled in a customer feedback,about how pleased I was with the qashqai I bought from your ardwick Manchester branch ,and dealt with the perfect salesman Mr JAMES RAFFERTY. I got an email back saying you would be back in touch soon but since 25 July I have received nothing will you still be getting in touch?

  Andrea, Altrincham
04/08/2016

West Way Altrincham, Sales

Cannot recommend Charlie enough. He made the purchasing of our new car very pleasant. He is friendly, helpful and knowledgeable. His no-pressure sales approach was instrumental in our purchase. Also need to mention Gary the general manager for outstanding customer service. We are delighted with the car and the service we received.

  Laura Stroppolo, Sutton Coldfield
03/08/2016

West Way Birmingham, Sales

I received fantastic customer service soon as I walked in the door. Gary who my appointment was booked with ran to time and explained the process very clearly. The day I went to sign the paperwork I got told I could take the car that day. Damien 'Lorenzo' pulled out all the stops to ensure I didn't have to come back again. He got the car valeted there and then, completed all paperwork and helped me unload my old car. He is a fantastic car salesman as he is outgoing, friendly and thorough with all paperwork. I would definitely recommend this dealer and sales man to any of my family and friends. Thanks West Way Nissan!

  JANE GUEST, sedgley
29/07/2016

West Way Stourbridge, Servicing

THE SERVICE ON MY MICRA WAS O/K AND I WAS CALLED WHEN THE CAR WS READY FOR COLLECTION. MY HUSBAND HAS A NISSAN QUAHQAI PURCHASED IN FEBUARY 2016, RUNS O/K BUT THE BATTERY WILL RUN DOWN TOTALLY IF NOT TAKEN ON DECENT RUNS AT LEAST ONCE A WEEK. THIS DID NOT HAPPEN ON HIS PREVIOUS CAR THIS BEING A NISSAN JUKE. HE IS NOT HAPPY AND WILL LOOK AT OTHER MANUFACTURES IN THE FUTURE

  Steve Blakey, Walsall
27/07/2016

West Way Birmingham, Sales

My initial experience was superb up to the point of taking delivery of the car, it was then soured by the dealership trying to avoid honouring a 2 year free servicing deal that was advertised on a red tag event, which I purchased my car on the back of. I made phone calls / emails with no reply, visited the branch and eventually had to escalate complaint to Westway customer services. Roxy in customer services and David O'Grady the branch principal dealer quickly sorted the issue within a few hours and this restored some faith in Westway Nissan. I am planning on buying a new car in the Autumn to run alongside the Juke i had from Westway and may return to purchase my second car but would need everything in writing first as some doubts are still present, would have been 5 stars otherwise.

  Ian Niblett, Manchester
25/07/2016

West Way Manchester, Sales

Not sure that the first feedback went through But five stars not enough I would give at least six stars and six also to James Rafferty. Well done Westway Manchester

  Shirley traVIS, Oldham
25/07/2016

West Way Oldham, Sales

I am not very pleased with the letter I received this morning .you were informed my husband passed away in Jan this year and you were asked not to send anymore news letters to him I find this very distressing after I took the trouble to Inform you of Melvyn's death.we were long standing customers of Nissan and always received good service "please could you ensure I do not receive anything else arrives to upset me after losing a husband of 55 years Shirley Travis

  David Prickett, Basingstoke
25/07/2016

West Way Basingstoke, Sales

Fairly average service. Took a third visit to get to speak to someone. Eventually did, but our own research had sold us the car so it was a fairly easy sale. Very surprised to be asked to fill in a feedback form at time of purchase, whilst being watched over by salesperson who had sold us the car. On not giving 10/10 in everything we were spoken to by the Sales Manager who after giving us some cheesy chat about how delighted he was that we'd bought the vehicle, proceeded to ask us if we would like to up the scores we had given to 10/10. I said no thanks as my feedback was honest. This is a very strange way to go about obtaining feedback!

  lisa murphy, southampton
22/07/2016

West Way Southampton, Servicing

i had a call from Nissan to arrange my first service which we did. i dropped the car of at 08.30 nice and early. at 3.30 i had another call from Nissan to remind me to bring the car in for a service!!! i told them that the car was already there and had been there all day, well that stumped them so i asked if it was going to be done today as i needed it to get to work in the morning. they called back and said that they had located the car and that it would be completed, it was just a booking in error. when i called in to pick it up everything was completed and the car was washed and looking as good as new. i would have liked to have be able to pick the car up earlier in the day but it all turned out ok in the end.

  CHRIS BARKER, Halesowen
20/07/2016

West Way Stourbridge, Servicing

I have always been very happy with the service I have received at Nissan Stourbridge, until this time. I took my car in to be serviced at 10am I was told it may be about 4pm before it was ready but they would phone me when it was ready. I said that was fine. When 4.45pm came and still nobody had phoned, I phoned them to be told yes it was ready. So I went and collected it. I had asked them to do a little job extra to the servicing, which I might add I have asked them to do this before (which they hadn't) I was told it had been done this time, but once again it hasn't it still the same. So you can see why I am not happy this time. The service is not what it used to be. Perhaps a change of staff I don't know, but that shouldn't make any difference.

Read more

Hi Chris, I am sorry to hear that you were not informed of your car being ready for collection. I have asked the Service Manager to contact you regarding the extra work. Many Thanks

West Way Nissan22/07/2016
  Joseph Pemberton, Manchester Altrincham
19/07/2016

West Way Altrincham, Servicing

excellent customer service when you enter the showroom, pleasant staff deal with customers. regarding the car itself, I was told I had to wait while the car was valeted, the car was washed in a fashion but it was not valeted, this could be my mistake if valet just means wash the car but it was not touched inside and that is my impression of a valet. I was told I would get a call back from the service department to go back and have new washer jets for the wipers fitted, this has not been the case to date, also I was told the air conditioning would be re-charged when I went back to have the washer jets changed as it had to be on a different invoice, I am not sure if the air con was sorted or not. regards, Joe Pemberton

Read more

Hi, Glad to hear everything went well with your service, if you would like us to book you in for a free valet then please contact Customerservices@westwaynissan.co.uk Thanks

West Way Nissan22/07/2016
  Mark Triggs, Wolverhampton
18/07/2016

West Way Wolverhampton, Sales

Lee Mcloughlin looked after us brilliantly. Thanks

  Magali Dumont, Stockport
17/07/2016

West Way Stockport, Servicing

Quick and efficient

  Marco Ruggeri , London
16/07/2016

West Way Mill Hill, Servicing

Appalling experience; invoice was totally unclear, my car was not washed, the guy who dealt with me, Peter I think he was called, said he'd speak to his manager to see what compensation could be arranged for simply forgetting to clean my car. I actually said to me that if drive away and wouldn't these from him, he promised he would call me, Lo and behold he didn't. I won't be going back to west way mill hill ever again.

Read more

Hi, sorry to hear that your car was not valeted as promised, I have spoken to the General Manager and he will contact you about arranging this for you at a time that is convenient for you. Thanks

West Way Nissan22/07/2016
  Jane Ashton , Farnborough
16/07/2016

West Way Aldershot, Sales

Great service - very efficient

  John Lysons, Manchester
16/07/2016

West Way Manchester, Servicing

Excellent service. The driver who picked up my car was very polite. Servicing was efficient. I'm very pleased with West Way.

  Malcolm Wright, Sedgley
16/07/2016

West Way Wolverhampton, Sales

Excellent

  Gail Cannings-Legge, Manchester
15/07/2016

West Way Manchester, Sales

Very excellent service. Loving my new car

  Andrew Arnfield, Fareham
15/07/2016

West Way Southampton, Servicing

Although the work was done satisfactory, I received no paperwork or explanation why that all 4 brake disks and pads needed changing on a car that had done less than 2000 miles (in fact they where like that when only 7 miles on the clock) or the cause of the burning smell I had experienced twice (the second time was on the way to the dealership). This I intend to follow up directly with the dealership.

  aba
15/07/2016

West Way Stockport, Sales

Great service from Neil start to finish

  Michael Orbison , Heywood
15/07/2016

West Way Manchester, Sales

Excellent

  Pam Luck, Basingstoke
15/07/2016

West Way Basingstoke, Sales

Superb sales, very helpful and thorough. Car arrived very quickly after order and handover was very efficient and helpful.

  mark Horobin, manchester
15/07/2016

West Way Altrincham, Sales

dealt with Charlie, all I can say is exellent. He took the stress and hassle out of buying a new car.He has exellent product knoledge, and delivered everything he had offered.

  Jamie mcnally, Rochdale
14/07/2016

West Way Rochdale, Sales

I have recently purchased a new juke. I am really happy with the car it is a top drive and spec Thanks

  Jenny Webb, Altrincham
14/07/2016

West Way Altrincham, Servicing

Service went well. I was surprised to find that the company held no contact details for me as I purchased the vehicle from the same shop. The reminder for the service was only sent by text but as I had changed my number I did not receive it. I previously owned a Toyota and they wrote to me to remind me of service and text me too. The staff dealing with the service wet friendly and efficient.

  Mrs M E Birbeck, Walsall
14/07/2016

West Way Birmingham, Sales

I recently changed my car under the Motability scheme and chose another quashqui.I was most impressed with service i recieved,my new car was delivered on time and in perfect condition.Roger the salesman was very good 10/10,he has a marvalous sense of humour and made the exchange a very enjoyable time.

  mike rudek, manchester
14/07/2016

West Way Manchester, Sales

this is the third car i have bought from west way m/c. treated brilliantly by all , great deal, great service and main thing....great car that PULSAR!

  Leslie Ashford, Coventry
14/07/2016

West Way Coventry, Servicing

Booked in for MOT, air bag recall work carried out whilst there. Good explanation of advisory faults found, from helpful and polite staff.

  Steven Jones , Wolverhampton
14/07/2016

West Way Wolverhampton, Sales

10 star 🌟 all the way perfect as always in all that they do happy to recommend a great team of people

  Ann
14/07/2016

West Way Altrincham, Sales

Extremely happy with the professionalism shown from David Millington, and his team, from ordering my car to the handover, it was a great experience, Highly Recommended dealership,

  Mr & Mrs D Quigley, Sale
14/07/2016

West Way Altrincham, Sales

We were very happy with Mike who did the test drives with us and sold us the new white note. He was very friendly and not at all pushy which we liked. At the beginning we were rather disappointed that the person we were supposed to have an appointment was not there and we didn't really know why.

  Donna Hipkins, Tipton
14/07/2016

West Way Wolverhampton, Sales

John in Mobility has been our contact for the past four years and has helped us many times, we have found John and the rest of the team to be very patient and understanding. I will always recommend the Nissan Wolverhampton team to anyone.

  Adam allmark, Willenhall
14/07/2016

West Way Birmingham, Sales

So recently brought a new xtrail from this site. Which I'm very pleased with. I also brought a mini from Bmw Wolverhampton on the same day. This is relevant because minis service was outstanding at Bmw. Not rushed. Didn't have to keep moving desks because some screen works with the electronic signature device. They didn't Keep walking off to printer and back. I also work in a service business not with cars but food. I also understand this day and age service is what makes customers stay loyal and return. I felt alittle like once I'd signed the paper work I was just a number and pushed me through as fast as they could. Then to top it off the car had not mats and literally had 0 miles with fuel which again at Bmw it was saying 100 miles on clock which I guess is £10 in fuel and mats.

  carlo manglicmot, london
14/07/2016

West Way Hanwell, Sales

Sales went very well as expected, but that is the general attitude when taking money from customer. Experience could have been a 5 star as sales is completed through online/phone then personal appearance if the following was resolved quickly. 1. I was promised I will be contacted by a Leaf expert after sales, not done. Still waiting. 2. Sales was only completed and insurances tried to be sold. After sales and other benefits of buying a Leaf not explained. I said I will be thinking of buying the Gap Insurance but was not reminded and the 4 day period was gone. 3. Second key not given the first time and it is almost a month since I bought the car and promised somebody will call me for the second key. Still waiting. 4. I have to call back for everything. car tax confirmation,V5C

  Brian Hirstwood, Mellor
14/07/2016

West Way Stockport, Servicing

Excellent communication, servicing and aftersales...

  David Morris, Prestwich
14/07/2016

West Way Rochdale, Sales

Been with this dealership for a number of years both for sales and service. The attention is always polite, professional and importantly personal. Well done Westway Rochdale you are all a credit to the company. Look forward to many years of business in the future.

  Annette waters, Bolton
14/07/2016

West Way Rochdale, Servicing

Jonny greeted us and organised our courtesy car, we were treated very well and with humour, excellent service all round

  Anita Parker, SOUTHAMPTON
14/07/2016

West Way Southampton, Servicing

I phoned to book my car in for its 1st service notifying the call centre that there was a fault with my car; very dismissive. Nearer to the date I range West Way So'ton to tell them of the fault, they weren't too bothered about knowing, rang West Way So'ton a 3rd time to tell them my car had a fault, no problem he said. When they returned my car it came back with the fault and they hadn't even bothered to check or rectify it. The car had to go back again for the fault to be investigated. Less than happy. Once I complained the staff were helpful but it really shouldn't come down to complaining. Not the best experience.

  Bryan Pollard, Bewdley
14/07/2016

West Way Stourbridge, Servicing

Excellent service and on time as stated

  Pauline Davies, Manchester
14/07/2016

West Way Oldham, Sales

The staff at westway Oldham were always polite and helped you as soon as you entered the show room, if they where busy they would direct you to a seating area to have a drink. John was the sales person that deal with the order of my car, he keapt me up to date with all the arangements till my car was really for collection. He went though all the things on the car. A very plesent experience all round.

  Julie Smith , Wolverhampyggyg
14/07/2016

West Way Wolverhampton, Servicing

Car not ready, car not clean,!y was tied up

Read more

Hi, Sorry to hear you were not happy, if you would like a complementary Wash and Vac then please contact us on customerservices@westwaynissan.co.uk

West Way Nissan15/07/2016
  Mary Monaghan , Stockport
13/07/2016

West Way Stockport, Sales

I bought a used Nissan Micra for £7,800 and paid £200s deposit. It was to be brought up from Mill Hill , 2 weeks later I still had not got the car, apparently it was lost, no one knew where it was. Meanwhile the very same car was being advertised on Nissan website for sale at £7,500 ! After being car less for two weeksI went to get my deposit back. A very nice man ( the 7th I dealt with) at Nissan Stockport called Andy stepped in that very day and finally located the car and sorted the whole debacle out. I have used westway for years and have never met such incompetence and disinterest before. So very disappointing.

Read more

Hi sorry to hear that your experience didn't go to plan to start with, but I am happy to hear all was sorted in the end.

West Way Nissan15/07/2016
  Elizabeth Phillips, Wokingham
13/07/2016

West Way Basingstoke, Sales

We are delighted with the purchase of our new Nissan Qashqai. Our salesman was extremely helpful and his thorough knowledge of the car meant that I was able to drive the new car away with confidence.

  Elizabeth Phillips, Wokingham
13/07/2016

West Way Basingstoke, Sales

We were delighted with the purchase of our new Nisan Qashqai. Our salesman was helpful and made the pickup seamless, he was able to pass on his thorough knowledge of the car so that I was able to drive away with confidence.

  Karen Swindells, Salford
13/07/2016

West Way Altrincham, Sales

Thoroughly enjoyable experience. Very informative staff who keep you updated at every opportunity. Msrk Riley was our salesman and did a great kob. We love our brand new Micra and it was a bargain. Would definitely recommend Westway Nissan Altribcham.

  MR Peter Mills, Shaw,Oldham
13/07/2016

West Way Oldham, Servicing

My service ect was really first class along with the staff. Unfotunately l have a problem this being that, I can pay for services and buy cars but I'm not allowed a courtesy car because of my age, but this does not appear to effect anything else. This is ageism @ it's very worst I am completely disgusted with it and I'm looking to take my buisness elsewhere even though I like your products. Regards Peter Mills

  Raymond Sturgess, Birmingham
13/07/2016

West Way Birmingham, Servicing

A very good thorough service

  Roger Kinder, Littleborough
13/07/2016

West Way Rochdale, Sales

Great service from Lee (sales) from start to finish. If I'm being picky the car wasn't really washed to a satisfactory standard. If you're picking up a £20k car I shouldn't really be having to take it home to wash it the same day. The cars should really be washed and dried to a better standard. Mine was full of dried up water marks. Apart from that, great. :o)

  Hannah Greatbanks, Middlewich
13/07/2016

West Way Altrincham, Sales

First contact excellent and all enquires asked. First visit to West Way Altrincham No hard sell. Excellent part exchange for my vehicle ( Nissan Juke three years old). Bought a brand new Quashqai. From contact to purchase day kept well informed by the salesperson. Very happy and contented customer. First class.

  Susan Reed, Farnborough
13/07/2016

West Way Aldershot, Sales

I absolutely love my new qashqai, the best car I have ever driven. It has a 1.2 engine and she is responsive and smooth. I cannot recomend the qashqai enough. If you want a first Class service then go to the Aldershot westway and meet first class sales person. In particular ask for David Amees

  miss Teresa boyle, Dudley
13/07/2016

West Way Stourbridge, Sales

had new nissan leaf ian has been brillant electric car so good well done to him and will recomend car and your dealers to eveyone thank you

  Julie Littler, Walsall
13/07/2016

West Way Birmingham, Servicing

Very happy with work carried out, excellent customer service . Thank you

  John David Clifford, DUDLEY
13/07/2016

West Way Stourbridge, Servicing

Had MOT Work carried out exactly as expected, on time. Enjoyed nice coffee as I waited.

  Angela Round, Wolverhampton
13/07/2016

West Way Wolverhampton, Sales

Was supposed to have 1st aid kit & red warning triangles in boot - missing. Was supposed to have had £20 petrol on collection - only 1/4 tank which equates to £10 ( my previous car exactly the same ie a Juke so I am fully aware of the levels in a tank). No owners manual in glove box. Scratch on front near side door - was asked to return car to get done but couldn't make it - we are now 2/52 on & no attempt from sales to contact me. Really disappointed with after purchase care - seems like - Ok we got your custom now bye !!!

  ian harrop, Macclesfield
13/07/2016

West Way Stockport, Sales

Excellent sales.

  Ed Pickard, Nottingham
13/07/2016

West Way Manchester, Sales

Very good

  Mark wilson, Cheadle
13/07/2016

West Way Altrincham, Sales

Great service. Looked after all the way by Alex and Darren.

  Janet Bunyan, Hyde
13/07/2016

West Way Stockport, Servicing

Excellent service. Car was collected from home address at the time specified and returned later that same day.

  Philip grew, Birmingham
13/07/2016

West Way Birmingham, Sales

We purchased a Nissan Qashqai just four weeks ago and the sales reps were outstanding in there efforts to help us with our purchase even to say we had a really good time and a laugh with all of them putting us in a relaxed mood through out will definitely purchase again with your team (exellent)

  Fernando Abreu
13/07/2016

West Way Mill Hill, Sales

I am very satisfied with motability sales department at this time they wore excellent from the start of my enquire to the time of delivery of my Nissan X-trail

  Sophie wood, Yateley
13/07/2016

West Way Aldershot, Sales

I was not very happy with the service i received when picking up my car from west way aldershot. First of all some of the things I had agreed with Craig when I bought the cat were not then provided and additionally I did not appreciate Chelsea telling fibs! For example - when I called and asked why petrol and mats were not included with my car when I was told by Craig they would be she told me she had spoken to Craig and he confirmed they were not included. When I asked if i could speak to Craig she back tracked and said she hadn't actually spoken to him. Secondly she told me she put £5 petrol in my car - again she didn't and her manager confirmed she did not put any petrol in my car. I think it's disgraceful picking up a new car and you are given no petrol. Happy to discuss this further!

  Robert Gregory, Manchester
13/07/2016

West Way Manchester, Sales

Separate email sent to Nissan UK. Still waiting on a west Way Nissan Manchester calling me RE the points I have raised with NISSAN UK. That was Monday. Still nothing.

  Steven Rudd, Rochdale
13/07/2016

West Way Rochdale, Sales

I have dealt with the staff at Rochdale over the last 18 months and always find them friendly and helpful.

  barbara billingham, Hyde
13/07/2016

West Way Stockport, Sales

the service from Neil motability excellent in everyway.He explained everything from start to finish.I was also introducd to the manager.westway he was also very nice and explained everything.So overall I would recommend Westway NISSAN STOCKPORT to everybody.

  Bob Dixon, Kidderminsterr
13/07/2016

West Way Stourbridge, Servicing

First class service

  Ian Evans , Wolverhampton
13/07/2016

West Way Wolverhampton, Servicing

Recall on my juke to sort radio and battery problem. All sorted excellent and professional in every way from reception to repairs.

  Natalie Seaton , Oldham
13/07/2016

West Way Oldham, Servicing

Francesca was very helpful today. Really grateful for it. Car puncture sorted out thanks.

  Sarita Buswell, Derby
13/07/2016

West Way Manchester, Sales

Excellent service. Met every detail without effort. Thanks West Way Manchester

  Susan Ingram, Camberley
13/07/2016

West Way Aldershot, Servicing

Your servicing department were spot on. Kept me informed through out the day. Telephoned me the day before confirming details very impressed with your 5 star service.

  Janet Edwards, Camberley
13/07/2016

West Way Aldershot, Servicing

We thought your labour charge was high. Also, when I went to collect my car after the 2nd part of the service I found you forgot to do the M.O.T so I had to wait an hour for this to be completed. The first time it was valeted it was not a very good standard and the boot had not been touched. The 2nd time was fine.

  Reza Farokhy, Farnham
13/07/2016

West Way Aldershot, Sales

I like it

  Leszek Marazewski, Tadley
13/07/2016

West Way Basingstoke, Sales

Great customer care, sale experience! Keep up the great work !

  Tenille Bennett, Southampton
13/07/2016

West Way Southampton, Servicing

Bob as usual a champion at looking after my motor. Service was done in record time and I was not cheated into buying anything i don't need for my car.

  Linda elsby, Stockport
13/07/2016

West Way Stockport, Sales

Excellent service, friendly and helpful sales team.

  David Walters
03/07/2016

West Way Birmingham, Servicing

I telephoned to get a problem with my Xtrail (BG10VL) looked at. All the local service centres were booked up for next week and we are going to France in the car next Saturday for a month. LYNSEY SHANNON at service reception, Birmingham, made considerable efforts on our behalf and secured a booking at Coventry for us. Many receptionists would not have done this, and makes me think it will be worthwhile staying with West Way when we replace this car we bought from you in June 2010.

  G Wood, Middlesbrough
30/06/2016

West Way Rochdale, Sales

Paul the salesmen was very professional and polite, on collecting vehicle he had every ready and showed me all controls on the car and was very pleased with the car and service I received.

  mark Horobin, manchester
30/06/2016

West Way Altrincham, Sales

weve just bought a new nissan leaf from nissan Altrincham. The salesman we dealt with was Charlie and I must say I couldn,t be more pleased with his service. Not just the general sale ,but he really went out of his way to make sure we were looked after, private reg was sorted out , and after sales service was spot on. We will recommend him to friends and family with confidence.

  Carolyne Gerrard, Hinckley, Leics
29/06/2016

West Way Stourbridge, Sales

I bought a Nissan Juke from West Way - it was in excellent condition when I collected it. The sale went through smoothly and the salesman was polite, friendly and helpful. The only negative point is that the car only came with one key and we have not yet had a second key as promised. Hence 4 stars, not 5.

  Davies, Kidlington
22/06/2016

West Way Birmingham, Servicing

Unfortunately I have had to use another branch in the above menu but this concerns Westway, Kidlington branch who are no longer trading and did not find their customers important enough to inform them that they could no longer use their service plan at their local branch! I brought the car and the plan because of my branch being local to me and when I have enquired about my services they seem to think I would be happy to drive at least 90 mins to service my vehicle, I have been forced to cancel my plan to which I am informed I will have to pay a cancellation fee and I can't seem to talk to anyone about it either! Very unhappy with you West way!

  Pawel Arkuszynski, Oldham
22/06/2016

West Way Oldham, Servicing

Car booked for a service and MOT (1st ever) following a call from your booking centre. And then, after keeping a car all day, MOT not done! The recepcion lady blamed me for...not reminding her about MOT which was due... Comm on! Booking centre booked me for both. Improve communication, please...:-)

  Brian Wilson, Birmingham
20/06/2016

West Way Birmingham, Servicing

Ist time I have used the collect and delivery service for my annual maintenance and I have to say that I was very impressed.I was kept informed as to collection time and delivery was as I expected. First class service.

  Jen Jackson, Buxton
20/06/2016

West Way Stockport, Sales

The Service and attention we received throughout enquiry / Sales process was excellent. It's out first electric car, so we had a stack of questions which were all addressed appropriately :)

  Ian Tate, Bury St Edmunds
14/06/2016

West Way Basingstoke, Sales

We were looked after very well during owner time at Westway Basingstoke to collect our Qashqia 4x4 and we would recommend them without hesitation.

  p brownhill, altrincham
14/06/2016

West Way Altrincham, Servicing

excellent service, came on time and date to pick up the car and returned the car as was.

  mr m c wykes, coventry
14/06/2016

West Way Coventry, Servicing

excellent service kept fully up to date with my vehicles progress at all times.

  Richard Lomas, High Peak
14/06/2016

West Way Stockport, Servicing

Had problem with service and paperwork but quickly dealt with by dealer and service manager thank you

  Anthony Heywood, Stretford Manchester
13/06/2016

West Way Altrincham, Sales

Excellent Service, I would recommend this garage to anyone.

  Paul Austin, Fareham
13/06/2016

West Way Southampton, Sales

An excellent service I only went in for a brochure came away with an Xtrail. No pressure sales tactics or gimmicks, all questions answered with hard facts. Paul was very pleasant to deal with and very patient. The car was in the showroom so no waiting for delivery either.

  Paul Godfrey, Basingstoke
12/06/2016

West Way Basingstoke, Sales

Lionel was very helpful, identified our needs and limits quickly, and helpfully accommodated our additional requests.

  les mason, halesowen
12/06/2016

West Way Wolverhampton, Servicing

Easy & efficient check in ,staff polite & knowledgeable. Car ready at estimated time . Service report fully explained as well as a couple of non immediately essential items for me to monitor over the next few months. All together a fully professional operation by all the staff.

  Sara Aslam, Coventry
12/06/2016

West Way Coventry, Sales

I recently purchased a Juke and was very happy with the level of service shown by the sales department particularly Miguel. The whole procedure was efficient and stress free. My son was also looking to purchase his first car and it was an easy decision to go back to Nissan.

  DOMINIC ANDERSON, Stockport
11/06/2016

West Way Altrincham, Sales

Had an excellent customer experience with Alex with whom I negotiated the deal and Darren who followed it through. The service was friendly, professional, responsive, and good communication through the whole process. I received the Juke in advance of the expected date and am very happy with the price I am paying for the spec I wanted. My partner accompanied me and despite having no intention of changing his car he subsequently decided because of my experience that he would get a new car so the dealership got a double deal and Gary the Manager offered us a free meal. Couldn't fault the whole process and would thoroughly recommend this dealership and thank the staff we dealt with.

  Stephen Myers, Thatcham
11/06/2016

West Way Basingstoke, Servicing

Excellent, good value, professional, friendly service and the electric curtsy car was a fun drive. I consider the West Way Service Plan to be excellent value

  Olakunle Joseph, Walsall
10/06/2016

West Way Birmingham, Servicing

The servicing was quick and excellent. The customer service were welcoming. I will love to visit there in future.

  Olakunle Joseph, Walsall
10/06/2016

West Way Birmingham, Servicing

The service was quick and excellent. The customer service was beautiful. I will always go there in future.

  David Kelly, Littleborough
10/06/2016

West Way Rochdale, Servicing

Friendly, proficiant very accommodating and Proffessional

  Gareth Phillips , Oxford
09/06/2016

West Way Mill Hill, Sales

The Westway Branch at Oxford sold their business to a new firm a few months ago and many of the team members went to Mill Hill as I understand. I am owed a substantial deposit by Westway. Many months passed and there was no return. Despite several requests to return the deposit no action has been taken and the money not returned. emails go unanswered. I now need to make a statutory demand for payment and if they do not pay me in 21 days, Ill apply to wind the company up... Just thought anyone reading this might like to know the type of service that I have received as a warning to others considering buying from this company.

Read more

HI Gareth, Apologise for the inconvenience. I believe that has now been resolved and you have received payment. Many Thanks

West Way Nissan15/06/2016
  malcolm baker, salford
09/06/2016

West Way Altrincham, Sales

Excellent service with friendly helpful staff

  Miss Johnson, walsall
09/06/2016

West Way Birmingham, Sales

Very impressed and happy with support, advice and professionalism of Steve at the Sutton West Way in mobility.

  Jane Brennan, Sale
09/06/2016

West Way Altrincham, Servicing

Very friendly and helpful staff and a fantastic service. I was running slightly late to pick my car up and they waited for me and it's that kind of flexibility that means so much as a customer. I would highly recommend the team at Altrincham!

  Helen, Todmorden
09/06/2016

West Way Rochdale, Servicing

Got an email reminder approx 1 month before my service is due, so plenty of time to get a date that suited me. Was offered a courtesy car. When I arrive they are expecting me, I get a welcome, hand over my keys and that's it. I usually go shopping and receive a mobile call telling me when my Micra is ready to pick up. They also wash my car which is nice. Really easy been servicing my car here for 5+ years.

  Catherine, Bracknell
09/06/2016

West Way Aldershot, Servicing

Very courteous, helpful and timely assistance from your staff. It was great to have the car washed and vac'd too.

  Anthony Currington, London
08/06/2016

West Way Hanwell, Servicing

The first repairs were not fully satisfactory and the car had to be returned for further and different work. Since then so far so good but it was kept for around two weeks. However, courtesy cars were given.

  daisy whitehouse, Manchester
08/06/2016

West Way Manchester, Servicing

My car has been back in a few times and the hands free is rubbish but no one can do anything about it. I don't know if the problem is that it just isn't a very good quality product but it is really annoying and has somewhat marred my buying of the car.

  Tracey Porter
08/06/2016

West Way Rochdale, Servicing

I had an issues with my windscreen after my car had been in for a service. Steve the service manager dealt with this quickly and efficiently. I am completely satisfied with how my issue was dealt with. Thanks Steve.

  R.Tapping, Basingstoke
08/06/2016

West Way Basingstoke, Sales

I bought a nearly new car, the sales assistant was very friendly and helpful, and I will stay with the Nissan brand because this particular garage has such friendly and helpful staff.

  Jenna Dowling , Sandhurst
08/06/2016

West Way Aldershot, Sales

I got my car through Nick, on the motability scheme and he couldn't have been more helpful. I had a bad experience with my last car and I automatically feel happier with this purchase due to customer service etc. I love my new car!

  binu joseph, southampton
08/06/2016

West Way Southampton, Sales

Mr. Simon Long was my sales advisor for the purchase of my nissan hg16aju, excellent service through out, had some problems after getting the car but he resolved it thanks for his help

  Joanne Jones, Wednesbury
08/06/2016

West Way Wolverhampton, Sales

Lovely staff, very friendley and didn't pressure me into buying. We went for a look and finance check...we bought a Juke!! Can't say enough about the staff, they were brilliant and so is my Juke!

  dagmara ezeani, manchester
08/06/2016

West Way Manchester, Servicing

Staff very friendly and supportive not like altrincham west way. Very happy with service and the way how i was treated. Great experience will advise all friends and family members to use west way manchester. Such a good feelings. Will come back again!!!

  Diane birds, Stockport
08/06/2016

West Way Altrincham, Sales

We have never had a Nissan car before (had lots of other makes) but from the moment we walked in to west way altrincham the staff were wonderful and very helpful, from the test drive to picking up the car the staff let us know on everything that was happening with our brand new car. We will definitely be having a Nissan again because our qashqai tekna is first class. Well done Nissan

  Philip Barney, Aldershot
08/06/2016

West Way Aldershot, Sales

The service we have received from your Aldershot showroom has been fantastic, David Ames was absolutely fantastic, professional, NOT pushy, friendly and very knowledgeable, he is a credit to your company, and when David was not on hand to answer our queries, Guy Muller was equally helpful. Thank you Nissan for a 5 star service. We just love our Juke.

  Catherine, Basingstoke
08/06/2016

West Way Basingstoke, Servicing

Professional and helpful

  Barry Torkington, Stockport
08/06/2016

West Way Stockport, Servicing

All handled very efficiently. No problems

  Jacob hassall, Denton
08/06/2016

West Way Stockport, Sales

We went round looking at different dealerships for a car but Neil at Stockport was so helpful on our first visit it made us return there he was so helpful and guided us through the proscess from the start to when we picked the car up I have already recommended them to my friends and family

  Mica, London
08/06/2016

West Way Mill Hill, Sales

Great customer service, welcoming and friendly staff who were very good with the sale and didn't push it on me but made me feel like it was my best option. I previously visited a different dealership to look at the same car yet I walked away without mine which says a lot for how I was dealt with at Mill Hill. Would definitely buy from here again. Credits to Penny and Darren who I dealt with.

  rosanne Dunger, Cheadle
08/06/2016

West Way Altrincham, Sales

The whole experience of purchasing my new Note n tec was excellent.My new car is every thing the sales man said and great to drive.

  Wayne Eglington, Hampton
08/06/2016

West Way Mill Hill, Sales

This is the second time I've used this dealership and found this experience just as the first, which was extremely professional and a pleasure. This time round I was assisted by John Bassett, whom was very thorough, making sure I new everything and that I was happy with the car and the service being provided. Overall I found the staff, environment and ultimately the sale, well deserved of my 5 star rating. Well done and I'll certainly be back if the need arises.

  margaret baron, stockport
08/06/2016

West Way Stockport, Sales

s very happy with service received from salesman he was knowledgible and helpful

  John Horne, Wolverhampton
08/06/2016

West Way Stourbridge, Servicing

Serviced as arranged,fault discovered with rear washer,returned next day when it was repaired/replaced under warranty whilst we had a pleasant walk along the adjacent canal.

  Harry Green, Crowthorne
08/06/2016

West Way Aldershot, Servicing

Disappointed with the valet carried out on my vehicle. Water stains left on the body and wheels where the car had not been dried off properly. Very disappointed where an undertaking given by the sales person who I dealt with when purchasing the new car 12 months ago, a Mr Max Beagley, and confirmed by the then dealer principle, Mr Terry Hancock, that, if a new updated SD card for the in car sat. nav. was available during the warranty period I would have it installed free of charge. I was advised a later SD card was available but it was refused me as I had nothing in writing despite the earlier undertaking I had been given when purchasing the new car 12 months earlier. I was advise Messrs Beagley and Hancock were no longer employed in the Aldershot dealership.

  Alan Beet, Birmingham
08/06/2016

West Way Stourbridge, Servicing

Feel valued as a customer.

  Norval butterworth, Middleton
08/06/2016

West Way Rochdale, Sales

Treated with courtesy no adverse comment this an A1 dealership

  Dawn Reynolds, Kidderminster
08/06/2016

West Way Stourbridge, Servicing

The dealership listened and took all of the steps to rectify my concerns.

  Frank Griffith, London
08/06/2016

West Way Mill Hill, Servicing

Wonderful service and people as per usual. Thank you.

  richard martland, hinckley
08/06/2016

West Way Coventry, Sales

I had very little help on how to use the various extras or software that is available in. the car eg satnav as well as other aids to motoring.am still trying to get to grips with it. a very smart car but how to take advantage without some help

  Joyce Irlam, Altrincham
08/06/2016

West Way Altrincham, Sales

Fantastic customer service from Darren. He dealt with all aspects of the purchase of my new Juke Nismo in a very professional manner.

  Mrs L A Dear, SOUTHAMPTON
08/06/2016

West Way Southampton, Sales

We have had Nissan cars since 1976 every model that was made In the early 80's i had anew car every 3 years nothing else but Nissan for us we have just purchased our 2nd juke and are very happy with it the service at west way is excellent and they do us a very good service when our car is due collection and delivery which is handy for us very satisfied customer

  Ron Jones, Ferndown
08/06/2016

West Way Southampton, Sales

Excellent service provided by all staff. Very happy with new car. Thank you

  Judith Callister, London
08/06/2016

West Way Hanwell, Servicing

Since February our Nissan Qashqai (2 years old)had been giving us trouble - not starting. We called out the RAC several times who said battery needed replacing. We took the car into Westway Hanwell several times but they were reluctant to change the battery. Finally after keeping the car in for 5 days they did admit it needed a new battery. Their excuse was Nissan would not authorise a new battery until exhaustive tests were carried out. It was extremely inconvenient having no car for 5 days and prior to that never being sure if the car would start. We have been good customers of Nissan for 20 and we had expected better service and were disappointed that a relatively new battery should run out so soon.

  barbara Griffiths , manchester
08/06/2016

West Way Stockport, Sales

Brilliant service, helpful, polite, extremely helpful, would have no hesitation in going back

  Hugh Jones, Odiham
08/06/2016

West Way Basingstoke, Servicing

I visited the dealership in my three month old car with two problems: firstly the appalling petrol consumption, and secondly some minor trim rattles. The rattles were sorted out swiftly and efficiently, but the fuel consumption has not been dealt with. Compared to my old Qashqai(exactly the same model and engine)my current Qashqai uses about 33% more fuel. This is not acceptable. The service department merely told me "We can find no fault in the car" As soon as I can, I intend to unload this car, and buy a reputable make.

  Bryan Faulkner, Neasden
08/06/2016

West Way Mill Hill, Sales

Sales person was Vanessa. She was very helpful and quick in assessing my requirement. Vehicle I required was located within minutes. Everything signed and sealed within a week. Only drawerback; still waiting for the spare key.

  Richard Watkins , Stourbridge
08/06/2016

West Way Stourbridge, Sales

Bought a 2014 qashqsai 1.2 dig accenta premium, great spec car. But problems with the clutch, which they changed not sure about the drive of it seems underpowered prefer the Nissan Note which I had as a courtesy car

  Colin Griffiths, Wilmslow
08/06/2016

West Way Stockport, Servicing

The staff were excellent this morning and I was kept informed as to what would happen. I was told beforehand what the likely cost would be to re-gas the air conditioning unit. The work was completed in the timescale I was given. The only negative to my visit was that I thought the customer waiting area was looking a little tired and scruffy. Not as clean as when I have been in previously. Other than that I am satisfied with the visit

  Collin Edward Wills, Stourbridge
08/06/2016

West Way Stourbridge, Servicing

All of the work necessary for a full service was carried out quickly and I was able to collect my car around lunch time. I was also able to make use of a courtesy car, which I found helpful as I was suffering from an arthritic knee at the time my car was off road. My only complaint was that I had not been notified that a service had been due in January. I would have expected Nissan to advise me of the date the service was needed.

  Andrew Shaw, Stockport
08/06/2016

West Way Stockport, Servicing

Can't fault the repair. However my car was delivered back unwashed despite being told that all cars in for work are cleaned and vacuumed.

  Kulbir, West Bromwich
08/06/2016

West Way Birmingham, Servicing

I had a lovely experience. I been served on time. My car was all cleaned and washed.

  Andre myers, Odiham Hook
08/06/2016

West Way Basingstoke, Sales

We got the car we wanted when we wanted it . Morgan was very helpful and the hand over went as smooth as silk .

  Rosalind Painter, Bridgnorth
08/06/2016

West Way Wolverhampton, Servicing

Every thing went well from Amy in repairs dept net to John in charge motability who kindly collect our car .and bought it back safe and sound many thanks with device we had cheers

  Monro Homes Ltd, Canterbury
08/06/2016

West Way Aldershot, Sales

We cannot praise Chris Ault enough for his professionalism and knowledge of the product that we purchased from him. We visited four other Nissan main dealerships before going with Chris.

  Ronald Vickets, Oldham
08/06/2016

West Way Oldham, Servicing

Every good service on the vehicle. Also from all the staff.

  David Rose, Manchester
08/06/2016

West Way Stockport, Servicing

Great service!

  John Boyle, Basingstoke
08/06/2016

West Way Basingstoke, Servicing

Advised phone call when ready (4-4.30) did not happen i turned up at 4.50 and car was ready. Valeting. to be desired it was more like a lick and a promise. Washed outside and vacuumed carpets and wiped dashboard only. Boot area and inner door panels, tops of seats untouched.

  Angela Roberts, Yateley
08/06/2016

West Way Aldershot, Sales

Very friendly customer service,professional and helpful did everything they could to get us the best deal for our budget. Second time buying a car fromantic the same sales person and will be going back to him when we're looking to change our car again.

  Cheryl Wright, Coventry
07/06/2016

West Way Coventry, Servicing

Excellent customer service.

  Jack Binns, Rochdale
06/06/2016

West Way Rochdale, Sales

After a cock up at handover (no mats, no boot liner and the incorrect car documentation - manual for a Pulsar in the glove compartment instead of an X-trail) finally sorted out after 3 weeks. On returning home I find there's no Warranty/ Maintenance Record book. Called into the dealership today (6th June), explained the problem to Jayne in Servicing and she had it sorted out in five minutes. Thanks very much Jayne. In all the years I've been going to that dealership her attitude and efficiency has been exemplary. She's an asset to the company.

  Philip Leach, Worcester
05/06/2016

West Way Stourbridge, Sales

I completed the purchase of a second hand Nissan Qashqai from you on 19 May through Mark Hall - registration no.BK64ANX. Mark said he would sort out 2 outstanding issues after the handover: 1. There was no second key & he said this was on order at no additional cost. I am surprised this has not yet arrived. When will it be sent? 2. He said it was a simple task for him to find out the radio code & he would send this on to me. Please chase this up as I have not received it yet. Also the on board info screen keeps showing, on a regular but not permanent basis, a message saying there is a fault with the auto start system. The car is operating satisfactorily but the message gets in the way of other info until it eventually disappears of its own accord. I await your reply. Regards Philip Leach

  Ian Barlow, Sale
03/06/2016

West Way Stockport, Servicing

Collection was punctual regular update regarding the progress of our MOT. Email sent with video of suggestions. We were very happy with the process from start to finish.

  Mr Colley, wolverhampton
03/06/2016

West Way Wolverhampton, Sales

I have ordered a new quashquai and the initial deal was ok however the private number plate was not removed properly causing the car to be owned at westway before plate was removed the rep then had to recall the documentation and re-send it back to me so the plate could be saved to me for transfer another day . I collected my new car without the boot liner & mud flaps as they were not available to be fitted due to parts being unavailable however my car was in their depot over a week before I collected it !!! The part exchange deal has not happened as promised the monies for direct sale the old car is still outstanding & that was 7 days ago & I have chased them several times . the salesman was excellent but this is now been tarnished by the his colleagues behind the scenes !!!! END

  Tracey Siegel, Stockport
02/06/2016

West Way Stockport, Sales

Very happy with the service i got.Extremely helpful and professional and will definitely use Nissan again.

  LIAM HALTON, Coventry
02/06/2016

West Way Coventry, Servicing

I had been asked to bring my Nissan Note in to have a recognised fault rectified. I was met by Chloe who was helpful and told me the work would last approx one hour. It was almost two hours later. Matthew was on the desk and told me that the car needed some servicing work carrying out as a visual inspection had been carried out as part of the service. Matthew told me a few points but said that he was waiting for the report - it would be a few minutes. After waiting 10 minutes, Matthew said that the report would be emailed to me. We checked my email address on the admin he had - it was correct. I am still waiting almost 3 weeks later. No phone call and no email either.

  Helen Clarke, Manchester
01/06/2016

West Way Stockport, Sales

Excellent service from start to finish. Neil kept me regularly updated with delivery of my car. I love driving my Nissan juke, I can't fault anything, it's a lovely comfortable drive and offers a lot of useful safety measures. I would highly recommend Nissan westway Stockport

  Marcus Emms, Oldham
30/05/2016

West Way Oldham, Servicing

They quickly diagnosed the fault with my Qashqai, the windscreen washer pump has stopped working. It was replaced within a week. Whilst I was there Leanne and myself managed to get another customer who had recently been made redundant a job with my company. Customer service that goes beyond

  Penelope Pickard , Rochdale
30/05/2016

West Way Rochdale, Sales

Perfect service as always. Derek went that extra mile for me and explained the new features on my car very clearly. This is the sixth motability car I have had from Nissan which speaks for itself. Thank you to all concerned.

  John Lawrie, Sale
30/05/2016

West Way Altrincham, Sales

Good salesman, good deal and good car. I would have given 5 stars, but still we have not received a letter for the promised year 3 service and RAC pack

  Rachel Campbell, Stockport
30/05/2016

West Way Stockport, Servicing

Always have excellent service at this Nissan, I have been coming here for the last 10 years and have had no problems - excellent staff and customer care

  Kevin Martin, Corfe Mullen
27/05/2016

West Way Southampton, Sales

Great service. Great time. Really enjoying my new to me (pre-reg) qashqai. So worth buying. Thanks.

  terry flood, stockport
27/05/2016

West Way Stockport, Sales

great service from an excellent team

  Tim Alexander-Dann, London
27/05/2016

West Way Hanwell, Servicing

Annual Service and Horn/Airbag problem covered by warranty. Good service and a bonus to get a Courtesy Car as the Garage is not close to the train station. Courtesy Car was a nippy small Micra - will consider this when we next replace our runaround car. Tim

  Jane Thickbroom, Wolverhampton
27/05/2016

West Way Wolverhampton, Servicing

Very good service.

  Susan turner, Brentford
27/05/2016

West Way Hanwell, Servicing

Very pleased always looked after

  Helen Parry, Warrington
26/05/2016

West Way Altrincham, Sales

Very helpful salesman Juke Tekna is great. Love the auto lights and windscreen wipers. Cameras makes parking so easy. Seats that make me feel like I am sat in a armchair.

  Bob.campbell, Frensham.
26/05/2016

West Way Aldershot, Servicing

I bought an note from you in febuary , an 09 plate, Witch my wife is very happy with. I have had small amount of probulms , Whitch was very quickly delt with by Your service department! I will be booking in a service in febuary. So we'll done Westway Aldershot. Kind Regards Bob Campbell.

  John Skillen, Birmingham
26/05/2016

West Way Stourbridge, Servicing

Polite and friendly service.

  C fraser, Southampton
26/05/2016

West Way Southampton, Servicing

Great customer service as ever would recommend to anyone

  Gordon E C Fairey, Stockport,
26/05/2016

West Way Stockport, Servicing

As always from when i purchased my Nissan Juke i have had fabulous service from yourselves thank you all very much.

  Eddie Blyth, Manchester
26/05/2016

West Way Oldham, Servicing

Very pleased with their service they keep you informed and are very helpful.

  lytton, London
26/05/2016

West Way Mill Hill, Servicing

cannot fault courtesy & service

  carl murray, manchester
26/05/2016

West Way Manchester, Servicing

brought in recently for MOT..no problem with staff who were very helpfull and explained everything to me in a courtious manner

  Derek Armstrong , Manchester
26/05/2016

West Way Stockport, Sales

This is the second Nissan Qashqai, (which speaks for itself), I have had through the Motability scheme. I can honestly say it's a beautiful car to drive and driven correctly you get good MPG. I would recommend a Nissan to any of my friends & family and especially to visit WestWay Nissan Stockport as the sales team make you feel very welcome. On a personal note I would like to say a big thank you, to Neil Barrett for always going extra mile.

  R Holstein
26/05/2016

West Way Basingstoke, Servicing

Very good and efficient service

  Mrs Bennett, Farnborough Hampshire
26/05/2016

West Way Aldershot, Sales

Just changed my car through motability. This is my second Nissan and it's lovely. Staff (Dave) were very helpful. He rang me every couple of weeks telling me how things were going, brilliant.

  Zuzana Neale, Tamworth
26/05/2016

West Way Coventry, Servicing

I had my first service carried out at the Coventry branch while I waited, it was done efficiently and was completed in good time. The price was reasonable and my car was sparkling clean. Thank you Coventry.

  Robert Payne, Basingstoke
26/05/2016

West Way Basingstoke, Servicing

Excellent performance.

  Miles Herz, London n2
26/05/2016

West Way Mill Hill, Sales

Recently bought a used Nissan note Sales process was generally ok upto committing to the purchase. However on delivery we found that - salesperson we dealt with had gone and no one really aware we were collecting - wheel nut and warranty book were not provided at delivery (couldn't find them) -weeks later they still have not been provided and when I call up to chase surly salesperson says it will come soon but never comes back - I say "but what if we break down ?" She says "you just get towed to us" ...really ? So we're now at risk and I'm very unhappy about this So Nissan Team if you read this PLEASE DO SOMETHING Thanks (In hindsight 3 rating was generous)

Read more

Thank you for your feedback, i have asked the Sales manager to get in contact with you regarding your feedback. Many Thanks

West Way Nissan27/05/2016
  Lucy Collins, Huddersfield
25/05/2016

West Way Rochdale, Servicing

Absolutely fantastic team of employees. Highly recommend the servicing team - travel from Huddersfield to Rochdale just because of this team!!

  Hazel Tuck, Williton
25/05/2016

West Way Coventry, Sales

I will always go to Westway Nissan at Coventry. I always get treated so well there. The only thing that let the showroom down when I was there was the intense heat. All the walls are glass and the ceiling fans just swirled the hot air around. It was uncomfortable for customs and staff who spend a lot more time in the heat than I had to. At one stage I had to go outside for fresh air. Surely for everyone's comfort air conditioning and or cooling fans could be provided. who wants to buy a car in such heat?

  Tracy Walton, sutton coldfield
25/05/2016

West Way Birmingham, Servicing

Excellent service

  Sheila Jackson, Oldham
25/05/2016

West Way Oldham, Servicing

Car recall. Efficient friendly staff,on time,clean car.

  Julia freeman, Sale
25/05/2016

West Way Altrincham, Servicing

Excellent customer service and car service completed efficiently

  marie whitehead, aashton-under-lyne
25/05/2016

West Way Oldham, Servicing

Very efficient service. Timed to the minute almost. Only had to wait 1 hour and the car was cleaned as well.

  scott broadhurst, blackburn
25/05/2016

West Way Manchester, Sales

I couldn't pick the van up I purchased when promised due to an issue with the log book, but was given a courtesy van the of the same model to use until the log book was present. Was kept informed by Dan in commercial sales and he met me in Blackburn with the vehicle when everything had been sorted out. Not a perfect experience but I felt the overall service was excellent and everybody i dealt with, especially Dan, did all they could to help ensure I was never off the road once I'd bought the vehicle. Right on the price too.

  Gerard Furlong, rochdale
25/05/2016

West Way Rochdale, Servicing

Everybody was very helpful when I had my car serviced it was ready when they said it would be and it was washed and vac first class thank you very much Mr G Furlong

  Sheila lowson, Manchester
25/05/2016

West Way Stockport, Servicing

Couldn't of had better service

  John Browne, Birmingham
25/05/2016

West Way Birmingham, Sales

If you want "5" star service from Westway Birmingham dealership, go and speak to Steve Brookes (Motability Specialist). I have dealt with many car dealerships over the past 20 years, and without a doubt Westway Birmingham come out on top. The whole team contributed to the best experience that l have had in selecting and receiving my new Qasqai Tekna, with a mention of Steve Brookes who spent a lot of his time in ensuring that I was always kept up to date with delivery times etc. Well done to all involved. If you had a rating of "10" stars- Westway Nissan Birmingham deserve it. From a delighted customer.

  Anthony Miles, Hook
25/05/2016

West Way Basingstoke, Servicing

Westway Nissan usual good standard service now awaiting results of AC 'top up'

  Robert Barrell, Coventry
25/05/2016

West Way Coventry, Servicing

I had my car serviced for the second year but had the air con regassed and checked at another garage due to price difference. The other garage picked up on some points that should have been completed on my service however on speaking with west way all concerns where dealt with

  Christopher Williams, Ludgershall
25/05/2016

West Way Basingstoke, Servicing

Excellent job carried out by friendly experienced staff, in both the reception area and the workshop.

  Lesley Campbell, Stockport
25/05/2016

West Way Manchester, Sales

A very good experience from the initial meeting until collection of the vehicle on 14th May 2016.

  Xolani Moyo, Aldershot
25/05/2016

West Way Aldershot, Sales

Great service provision through out and I have recommended e few friends previously. I would like to think that I have been a valued customer, having bought 4 cars now from the same dealership. It would be nice and appreciated if I were to be offer a token of appreciation as well. Overall very impressed wit he entire service.

  George Lampard, Oldham
25/05/2016

West Way Oldham, Servicing

Fast, friendly and efficient. Great team, good workmanship.

  Richard Mills , Brentford
25/05/2016

West Way Hanwell, Servicing

Very helpful, good value for money, will use as long as I have my nissan qashqai.

  d.phillips
25/05/2016

West Way Oldham, Servicing

I HAVE ALREADY FILLED IN THIS SURVEY

  Jill O'Hare, Overton
25/05/2016

West Way Basingstoke, Sales

The purchase of my new micra n-tec in May 2016 was a most pleasurable experience.This was because all members of staff were very informative and extremely courteous, espec ially Lionel Fernandes. His apparent interest in the exchange of our old Nissan and purchase of the new was very obvious, I fully appreciate that this was his 'job' but his enthusiasm was very encourageing and helped to create a very happy experience

  Steve Ellis, birmingham
25/05/2016

West Way Birmingham, Servicing

Very efficient and very helpful! Bit disappointed to buy Nissan Qashqai replacement mats on the internet than I can buy them in the garage.

  Malcolm Ozin, Hendon
25/05/2016

West Way Mill Hill, Servicing

My wife and I purchased 2 Jukes Dec 2016 My wife has 2 issues with her car - She has done about 1400 miles 1 The heater/ac did not work under about 26% -your receptionist said this was normal I cannot believe he is so arrogant as to think that I would believe that I believe it is now fixed. 2 She often has a problem starting the car and has to leave it for about five minutes and then try again sometimes 3 or four times We are going on vacation next week and can leave it with you from Thursday 2 June for 2 weeks - please confirm an appointment

Read more

Hi Malcolm, I have spoken to the Service Manager and yes i can confirm that the vehicle will be with us while you are on holiday. Many Thanks

West Way Nissan03/06/2016
  Austin, Salford
25/05/2016

West Way Manchester, Servicing

Am very pleased with the service I received from the dealership. Always great dealing with the guys. Very simple, and honest in their assessment. I will definitely be coming back.

  ralph pepper, farnborough
25/05/2016

West Way Aldershot, Servicing

very good as usual

  Adrian Filsell, Farnborough
25/05/2016

West Way Aldershot, Sales

More than happy with my QQ N-Connecta 1.2 DIG-T staff very helpful only thing that lets it down for me is the mapping system is more than a year out of date.

  David Gray, Didcot oxfordshire
25/05/2016

West Way Aldershot, Sales

Took delivery of Nissan nv200 combi. Sales rep was friendly and helpful nothing was to much trouble which made a smooth sale. Would recommend to anyone.

  Westley Bailey, Southampton
25/05/2016

West Way Southampton, Servicing

excellent staff were very caring and helpful vehicle serviced in time and washed ! video a waste of time as no repairs were needed reasonable price and a years RAC very impressed

  Manish Bhopale , Southampton
25/05/2016

West Way Southampton, Sales

Good service

  JAMES POWELL (YACHTMAIL CO LTD), LYMINGTON
25/05/2016

West Way Southampton, Sales

From start to finnsh it was a disaster dealing with West Way Nissan , The commercial sales manager Dennis Chant did not have a clue what was going on , never returning calls and when he eventually did he seemed to get everything wrong !!! I had to do three 50 mile round trips to sort problems out , to cap it all off the sales manager went on holiday without doing a proper hand over and left a junior trainee in charge which delayed me picking up my new truck , paperwork was lost and no one seemed to care . I did manage to speak to the dealer principle when all this was going on but he seemed not to care and quite honestly made out everything was fine . Its a real shame as this is the 2nd truck i have purchased from them , How things have changed . I will NEVER buy from Westway again .

Read more

Hi James, I am sorry to hear about your experience. I have asked the General Manger, Paul Hunt, to contact you regarding your issues. Many Thanks

West Way Nissan03/06/2016
  Julie Rickman, Bournemouth
25/05/2016

West Way Southampton, Servicing

I purchased my Micra from this branch five years ago. It had 3,000 miles on the clock. Despite regular services through a service plan and careful driving, the head gasket went with less than 30,000 miles driven. The branch repaired it at a cost of £2,000. Last year they forgot to contact me about me due service and MOT so I contacted them. My car had a major service on 14th May and the clutch system went eight days later. Local mechanic advised clutch fluid had been leaking for a long time, but not noticed on my 'major service'. I will be cancelling my service plan as I cannot trust it.

  walsh, sale
25/05/2016

West Way Altrincham, Servicing

Brought car in at 9.10am for new front brakes to be fitted. Had arranged for courtesy vehicle, filled out relevant paperwork and left. Had a message on voicemail at 10.10am asking if I was still bringing my vehicle in??? Rang back, explained I was in dealerships car and my vehicle had been with you since 9.10am and was told "oh - sorry". Had to ring at 5pm to see if my vehicle was ready yet, was told I was just about to be called and my vehicle was ready and had been given a valet ( wash & vac ) Picked up my vehicle - no wash or vac had been done! Actual work on vehicle - you had done what was needed. As far as customer service goes - left hand didn't know what right hand was doing!

  Anne Baker, Macclesfield
25/05/2016

West Way Stockport, Servicing

Fabulous team of service staff. Very impressed with the service on my car especially the video sent afterwards, fabulous new idea. Well done stockport Nissan.

  Mrs A Ballard
25/05/2016

West Way Aldershot, Servicing

Speedy and efficient recall service and staff most helpful.

  Ian Jackson , Wallasey
25/05/2016

West Way Altrincham, Sales

Restored my faith in car dealers, not pushy. Very helpful. And kept me informed every step of my purchase. In the words of Tina Turner "simply the best"

  stephen Harper, Birmingham
25/05/2016

West Way Birmingham, Servicing

airbag recall very efficient at West Way Chester Rd Streetly Very Polite Staff

  ., London
23/05/2016

West Way Mill Hill, Servicing

Only interested in money. No after sales and constant lies. Not interested in warranty repairs. Disappointed.

  Marion Neilson, Leicester
23/05/2016

West Way Coventry, Sales

Very pleased with the very friendly, professional and efficient service. This is the third car we have bought from this dealership and will be more than happy to come over from Leicester in the future.

  Tejinder Singh, Hayes
22/05/2016

West Way Hanwell, Servicing

I am satisfied with Service and their behavior. The customer needs always respect and warm welcome in every where and every one. Thanks

  Pat Hallows, Denton Manchester
21/05/2016

West Way Stockport, Sales

exelent service we were very well looked after by Dillon.

  Mr P Hayward, Walsall
21/05/2016

West Way Wolverhampton, Sales

I have recently purchased a new Qashqai N Connecta, & traded in my 4 year old Qashqai Acenta. I was happy with the way the transaction was handled by the West Way Wolverhampton staff, Special thanks to Gary Piper, General Manager.

  Dulcie Lucas, Southampton
21/05/2016

West Way Southampton, Servicing

Good, friendly service.

  Diane, SANDHURST
21/05/2016

West Way Aldershot, Servicing

Excellent. Kept informed the whole time my car was in for repair. Courtesy car was ok but my tall and fairly robust husband had difficulty getting into a Micra !!

  john lambe, wolverhampton
20/05/2016

West Way Wolverhampton, Sales

Can't fault the service

  john blurton, Denton manchester lancs
20/05/2016

West Way Stockport, Servicing

Good service on day. Rather lengthy time for parts to be obtained after annual service i.e. 6 weeks.

  Frank Harrison, Rochdale
19/05/2016

West Way Rochdale, Sales

Everything turned out fine in the end after a mix up with my new Note. I am now very satisfied with my purchase and the way it was dealt with.

  Linda Rucker, Stockport
19/05/2016

West Way Stockport, Servicing

Very quick easy no fuss service.

  Carol Grosvenor , Stourbridge
18/05/2016

West Way Stourbridge, Sales

Excellent service salesman was very helpful and gave excellent service. Only problem was I had a long wait to see the salesman.

  Katie Pate, Birmingham
18/05/2016

West Way Birmingham, Sales

Great friendly salesmen, especially Gary at Nissan WestWay Sutton

  Joseph Sweeney, Rochdale
18/05/2016

West Way Rochdale, Servicing

Excellent in every way!

  Bernadette Onuegbu , Edgware
18/05/2016

West Way Mill Hill, Servicing

I was impressed with the video display of what was done to my car and recommendations. The staffs were very professional and polite.

  Julie Bailey, Oldham
18/05/2016

West Way Oldham, Servicing

I didn't receive the video email re servicing I was told to expect when I booked the car in. The mini valet that was part of the service plan left a lot to be desired - the boot was still dirty along with inside the car & marks inside the doors. I was very disappointed. The customer service desk & communication I had no issues with

  Vicky Fletcher, Coventry
18/05/2016

West Way Coventry, Servicing

Voucher for wash and vac. Work completed promptly but not as good as the cleaners I usually use. Also when booking in, the central reception told me I needed the brake fluid changed as my car is two years old. It is only one. The dealership told me that several customers had also had the same comment.

  george giles, birmingham
18/05/2016

West Way Birmingham, Servicing

My was in for a engine problem. The service was superb . The desk handled my problem very well keeping me inform all the time was waiting at Nisson .I would give 10 pints all round. Car was wash before it was hand back to very pleased

  Jane Millin, Birmingham
18/05/2016

West Way Birmingham, Servicing

Brilliant service, good oucome

  John Langley, London
18/05/2016

West Way Mill Hill, Servicing

Very satisfied with the service of my car. Staff were helpful.

  Kevin Steadman, Wolverhampton
18/05/2016

West Way Wolverhampton, Servicing

Friendly and welcoming kept me well informed on the progress of my vehicle, first class thank you

  Christine Hetherington, Lightwater Surrey
18/05/2016

West Way Aldershot, Sales

We were very happy with all the amazing service we were given,nothing was to much trouble for any of the staff,the main gentleman we dealt with was Sian and he could not have helped any more really First Class agent. Also the patience he had with myself as I wanted my car up graded was excellent, he dealt with all that I wanted,and I am more than pleased with my car.We can only give 5star ratting on the site but I think they deserve 10Star ratting.😊

  Sarah Hulme, Plymouth
18/05/2016

West Way Birmingham, Sales

Excellent service by all, would highly recommend

  stephen hannon , brentford
18/05/2016

West Way Hanwell, Sales

The team there were brilliant. i bought 2 nissans, 1 for me and 1 for my wife. Clive was especially helpful as was Rab great team you have there and after being with toyota for 14++ years, i think only this team would of been able to take me away from toyota,... Thank you

  Mr Simon Wright, Rugby
18/05/2016

West Way Coventry, Servicing

Despite repeated requests by myself and promises from the dealership, still no follow up regarding my complaints. I am sorry to say an Absolutely appalling service, after a brilliant first impression.

Read more

Hi Simon I have asked the General Manager to contact you regarding your feedback. Many Thanks

West Way NIssan27/05/2016
  Margaret Holt, Royton nr Oldham
18/05/2016

West Way Oldham, Servicing

As I'm disabled, it was great that they pick the car up and return it. They are very helpful and nothing seems to be too much trouble. Thank you once again. Nissan West Way, Oldham

  Julian, Darwen
18/05/2016

West Way Oldham, Servicing

Very friendly staff, especially those on reception. Enzo did a fantastic job in explaining the work completed on my vehicle when asked. Would recommend and have my car serviced here again.

  Elaine Wiltshire, BRACKLEY
18/05/2016

West Way Coventry, Servicing

Chloe who looked after when we took our X trail to be serviced a couple of weeks ago, is extremely helpful and her customer care excellent. We will be going back to her again. The whole team were also very helpful and professional. Chloe rang us today to say that we had not been forgotten they are still trying to get the upgrade for our Sat Nav from Nissan. The price she gave today was about what we expected. We are looking forward to seeing her and the team soon. I would recommend this Branch to anyone, it waas worth the 30 mile journey each way to get there from our home.

  John Galloway, Basingstoke
18/05/2016

West Way Basingstoke, Servicing

As always the usual professional service I have come to expect over the last 8 years.

  B. Fernando, Hounslow
18/05/2016

West Way Hanwell, Servicing

First class service

  ronald oates, Oldham
18/05/2016

West Way Oldham, Servicing

Very good relationship with customers

  P.wilkinson, Farnham
18/05/2016

West Way Aldershot, Servicing

staff were very courteous and the service was very good.

  Alan browning, Farnbrough
18/05/2016

West Way Aldershot, Servicing

Car recall for air bag.

  G.Massey, Cradley Heath.
18/05/2016

West Way Stourbridge, Servicing

Car called in for ECM and DPF Replacement.Provided with courtesy car and work carried out within the day as specified and cleaned.Impressed with the service-usual high standard!

  andy harrison, bromsgrove
18/05/2016

West Way Stourbridge, Servicing

i can only give full marks especially for the girls on reception they were wonderfull and couldnt do enough for me.

  Roger Causon, OVERTON
18/05/2016

West Way Basingstoke, Servicing

My last visit to Westway Nissan Basingstoke was to get 4 new Bridgestone tyres fitted to my Nissan Murano. The Service department ordered in the new tyres and arranged a courtesy car for me whilst these were fitted. They responded to my request to turn the fitting around in the morning as I needed the car back in the early afternoon.

  Beth Coulter, Rochdale
18/05/2016

West Way Rochdale, Servicing

Excellent customer service. Quick and efficient as always!

  Ken Farr, Southampton
18/05/2016

West Way Southampton, Sales

Service with a smile can't fault the car thanks for every thing regards Ken

  mathew foster, aldershot
18/05/2016

West Way Aldershot, Servicing

R.COLLARD LTD are pleased with the service given on our Nissan Navara and the new video footage sent over was a good insight that the vehicle was inspected to a good standard with explained detail of any future works,a nice touch and the show room looked very impressive, well done Aldershot team.

  Joanne Pearce, Manchester
18/05/2016

West Way Manchester, Sales

Very happy with the service we received from Richard Holland, he kept us fully updated with progress through out the whole process and was more than happy to answer our questions and queries. Thank you.

  Simon chdwick, Oldham
18/05/2016

West Way Rochdale, Sales

Ordered our motability nissan juke from this showroom and after speaking to an extremely nice gent called Derick. We had previously visited and called our local westway to arrange a test drive of an automatic but was messed around and calls never returned. This is why we traveled to rochdale as Derick was helpful from our 1st phone call to our collection

  Alan Timperley, basingstoke
18/05/2016

West Way Basingstoke, Servicing

Very pleased with the collection and delivery service which was so helpful. I thought the charge for the service was very reasonable especially when you take into account the year's free roadside recovery service. Very happy overall.

  Lisa ruddock, Southampton
18/05/2016

West Way Southampton, Servicing

On time ,very good

  Alison, stockport
18/05/2016

West Way Stockport, Sales

The team at nissan were lovely from start to finish. I was with my mum who is disabled and they made sure we were seen and seated quickly with the motability sales rep Neal. Neal was really helpful and explained everything from beginning to end of the process. From initial visit to us picking the car up we were impressed with the service we received. 10 out of 10 for nissan stockport

  Carol Hemmings, Bournemouth
18/05/2016

West Way Southampton, Servicing

Always get top class service at Southampton. Special mentions for Alan and Bob!

  Coral Wearn
15/05/2016

West Way Basingstoke, Servicing

Very efficient. My vehicle was recalled for an air bag replacement, I was quoted up to 1 hour to do the job, I was in and out in about than 30 minutes.

  Karen Dobson, Bolton
14/05/2016

West Way Altrincham, Sales

Great service from Mike and Gary McNamee, thank you for the deal on my new Juke.

  Brian Thompson, Sutton Coldfield
14/05/2016

West Way Birmingham, Sales

Ordered new Qashqai after test drive on a Saturday, it arrived the following Friday and I collected it the next Monday in perfect condition. The Salesman (Bryn) was excellent, explaining all the features, setting up the radio channels, driving aids etc. The showroom is light, clean and welcoming, with excellent washroom facilities. This is my 4th vehicle from this dealership ( Note, 2 Jukes & now the Qashqai ), and the servicing arrangements have always been convenient and completed on time. I would highly recommend this dealership for Sales & Service, so it` s Five Stars from me

  Hardeep Hanspal, Ashford
14/05/2016

West Way Aldershot, Sales

1. I was not given the opportunity to inspect the vehicle before making the purchase and have found the following defects:mismatched tyres, damaged rear alloy, scratches along passenger side panels I telephoned your showroom to arrange collection of the service book, however, upon arrival I was kept waiting for 30 minutes before being told the book is in a store room in a pile of other service books and that it would be posted out that day. A further week has passed and I have not received the book or a phone call to advise on the progress of locating it. I was not shown any of the paperwork for the vehicle at the time of the purchase. I had to ask to be shown details of the vehicle but was not offered any additional information, it was like I was telling the sales person what to do.

  Hardeep Hanspal, Ashford Surrey
13/05/2016

West Way Aldershot, Sales

Unfortunately my experience was not great because of the following I was not shown the vehicle or paperwork before making the purchase The vehicle has a damaged alloy and mismatched tyres Despite my many requests I have been issued with the service book I have had the vehicle 2 weeks and there is no sign of the log book A very poor service

  Margaret Mills, Wolverhampton
13/05/2016

West Way Wolverhampton, Servicing

Very pleased with the friendly yet very professional attitude of the staff.

  paul moody, southampton
13/05/2016

West Way Southampton, Sales

We bought our new car over two weeks ago. Whilst happy with the car, our deposit was supposed to be refunded on that day - we are still waiting for it. We are also waiting for the paperwork on the paintwork protection which was also promised. How would somebody know that this had been done without any paperwork? So no, not very happy.

  Helen Britton , Sutton Coldfield
13/05/2016

West Way Birmingham, Servicing

Professional and very effective and efficient service from point of making booking right through to collection and payment

  Eliza Kitis, London
13/05/2016

West Way Hanwell, Servicing

All's well

  Ivan Humpage, Bilston
12/05/2016

West Way Wolverhampton, Servicing

On this occasion the booking was for a recall. (Airbag) A free health check was also done. The report for the health check stated about an oil leak of which I was aware about from previous reports. But the alarming thing from the report was that it said the oil was due for a change. But this was supposed to have been completed at the previous service which was done by your selves December last year.

  Doreen Harthan, Ashton-under-Lyne
12/05/2016

West Way Oldham, Servicing

I was informed that my clutch needed urgent replacement at a cost of £800+ As my car is 2 years old and has only done 9,000 miles I did not believe this was possible, so on questioning this diagnosis it was decided my clutch was OK. The front brakes are also 50% worn and it was reccomended I have new brake pads, but at 50% worn I have 50% left so declined that work. The car came back clean and the service staff who dealt with me were courteous. I feel very disappointed that this all happened.

Read more

Hi Doreen, Service Manager - Enzo has informed me that he has got in touch with yourself and apologised for the misunderstanding. I'm glad this has all been resolved.

West Way Nissan20/05/2016
  Mr Roy Davies, Coventry
12/05/2016

West Way Coventry, Servicing

Perfect in all departments for my service

  Patrica corbett, Manchester
12/05/2016

West Way Altrincham, Sales

Really good service and felt lmportant with Dave he was very helpful would recommend them to every one

  mrs l wright, Sutton Coldfield
12/05/2016

West Way Birmingham, Sales

very helpful staff

  Olga. O'Brien, Ascot
12/05/2016

West Way Aldershot, Sales

The sales Team were excellent. Good advise, time taken to answer questions. Generally a very good experience and I have recommended others to West Way Nissan - Aldershot.

  David Perks, Brierley Hill
12/05/2016

West Way Stourbridge, Sales

Excellent friendly staff nothing was too much trouble

  Phil Johnson, SANDHURST
12/05/2016

West Way Aldershot, Servicing

Friendly and knowledgeable staff also ready to help

  Robert Lowe, Brierley Hill
12/05/2016

West Way Stourbridge, Sales

Excellent service we dropped the car off during the morning and Matt Smith returned it to home address in the afternoon. We are really pleased and extremely satisfied with very high standards at West Way Stourbridge.

  peter ramsay, HALE ALTRINCHAM
12/05/2016

West Way Altrincham, Servicing

Reception staff very efficient. Vehicle returned washed and vacuumed. Added benefit of RAC membership a bonus.

  kevin s kirven, manchester
12/05/2016

West Way Manchester, Servicing

reception staff were excellent

  Karen sheath, Southampton
12/05/2016

West Way Southampton, Servicing

Very helpful and polite,they also cleaned my car as well thank you.

  Joanne Murphy, Oldbury
12/05/2016

West Way Stourbridge, Servicing

Had to have the car collected and delivered due to illness. The delivery was good, everything explained to me. On arranging for the car to be collected, I was treated almost like a liar by the receptionist who did not seem to believe i was unable to drive. The car was delivered back by the manager who all but threw the keys at me and said "there it is no where else to park" I was left feeling much worse because of his attitude. My brother came to see me at 10.30pm on the same day. The "manager" had left the windows wide open and the car unlocked. I would not have discovered this for a few days as I was unable to leave the house. I am appalled that these people who work in a disability dept have judged me because they cannot see the disability. Worst experience I have ever had. Disgusted.

  Sarah yates, Manchester
12/05/2016

West Way Manchester, Servicing

Very good service. Dawn was very helpful

  Lorraine Kerr, Cheadle
12/05/2016

West Way Stockport, Sales

The service I received from Tom from the moment I entered the dealership was courteous and professional. The care I got met all my expectations and I am really enjoying driving around in my Nissan Pulsar. I received a follow up call two days after receiving the car to check that I was o.k. and to answer any questions I may have had.

  paul keane, Stockport
12/05/2016

West Way Stockport, Servicing

could not have asked for better service with the car and myself, everything went smoothly and the hire car was excellent. and special thanks to Darren who assisted me throughout the whole process.

  Lee Taylor, Manchester
12/05/2016

West Way Manchester, Servicing

Good friendly service

  Mercy marira, Tividale
12/05/2016

West Way Stourbridge, Servicing

I was told the service was going to take 2 and a half hours and I left the car at 09.30 and came back at 16.00 hours but my car was not ready. I was told to wait for it to be cleaned for a few minutes but ended up waiting for 45 minutes. The car was still dirty when it was handed over to me and it was not dried. I had to dry it myself whilst still at Nissan. the service is very poor. Poor customer service at this Nissan Stourbridge.

  Sabra , Longsight
11/05/2016

West Way Manchester, Sales

So welcoming no hassle and the best service ever .the sales representative was so helpful really helped us answered all questions.in fact the staff was all friendly .I'm definitely recommending my friends and family to go to West way Nissan Thank you so much you really are dedicated to your customers by keeping in touch letting know exactly what's happening.

  Paul Bourne, Sutton Coldfield
11/05/2016

West Way Birmingham, Servicing

Both my wife and I took our Nissan cars in together. We received a very professional and polite welcome. All our questions were answered fully and we were dealt with quickly. Everyone there seemed very pleasant and friendly. We had the same experience when collected our cars just a few hours later. We even had call to tell us our cars would be ready in 40 minutes, All in all, a first class service (pardon the pun). Thank you all.

  Karin Kessler, Southampton
11/05/2016

West Way Southampton, Servicing

Perfect service amazing customer services and worry free as every things is taking care of...

  Mr Brandon Fletcher, Oldham
11/05/2016

West Way Oldham, Sales

Jordan was fantastic and brilliantly honest through the full sales process. Felt like my questions were answered genuinely and carefully to meet my needs as a customer. A* service. Thanks again!

  Mr Brandon Fletcher, Oldham
11/05/2016

West Way Oldham, Servicing

Couldn't have been treated better by the service staff at Oldham branch. Francesca (sorry if spelling wrong) was brilliant after I made a huge mistake with fuel. She was very professional and did her upmost to reassure me and get me back on the road. Brilliant customer service!

  PAUL HUGHES, SALE
11/05/2016

West Way Altrincham, Servicing

GOOD POLITE PROFFESSIONAL MOT WOULDNT HESITATE TO USE AGAIN,MANY THANKS.

  Leslie Jones, Basingstoke
11/05/2016

West Way Basingstoke, Servicing

At the first telephone booking, the perosn booked me in to my local branch that same day.On arrival they informed me that they were unable to fix the car that day nor had the loan car booked. I had to rebook 1 week later. The work was then completed but it was off the road 4 days as the part was not given to the service dept. The fault was fixed. I had to wait for the vehicle to then be cleaned. However, the adhesive glue used on the window /light seal repair has left marks on the rear window and also on the drivers seat. PLEASE ASK THE LOCAL BRANCH TO CALL?EMAIL ME TO SUGGEST A PREARRANGED TIME FOR THIS TO BE CLEANED OFF WHILE I WAIT. Thanks

  Vanessa scott, Rugby
11/05/2016

West Way Coventry, Sales

Excellent, friendly knowledgeable advise given, nothing was to much trouble, would defiantly reccommend, special mention to mark and the trainee, sorry don't remember his name, you were one of the reasons we purchase a car from there!!!

  ELIZABETH GILL, MANCHESTER
11/05/2016

West Way Manchester, Servicing

WESTWAY NISSAN MANCHESTER IS A LOVELY FRIENDLY PLACE TO VISIT ,THE STAFF GO OUT OF THEIR WAY TO HELP YOU ABSOLUTE PERFECTION

  Stephen betterton, Birmingham
11/05/2016

West Way Birmingham, Servicing

Look after me very well.the down side the coffee machine was not working.such is life

  Robbie Peck, Holbury
11/05/2016

West Way Southampton, Servicing

Just in for the Air Bag recall . Always brilliant Service .

  Bernard McArdle, Stretford Manchester
11/05/2016

West Way Altrincham, Servicing

My car was brought in with a fault under warranty and the car was in the garage for a total over eight days, being told different reasons for the delay. It was taken in because of a stiff gear box they agreed with that after a test drive then told had to wait for parts then told it was the clutch Nissan refused to pay cost even after a call from me,eventually Westway agreed to meet the cost of t labour.This ordeal has left me disillusioned with Nissan and Westway.

Read more

Hi Bernard, The service manager - Anita has informed me that this issue has now been resolved. Glad to hear it is all sorted.

West Way Nissan20/05/2016
  Chris Moy, Basingstoke
11/05/2016

West Way Basingstoke, Sales

My recent visits were to order and then collect my new car. I was completely satisfied with the service (and vehicle) I received. Alice, the sale representative, although with the company a few months, was very helpful and knowledgeable. She is a credit to your business.

  Colin Chappell, Littleborough
11/05/2016

West Way Rochdale, Servicing

I visited regarding the following. A slow puncture f/os Changing a tyre round which had been fitted wrongly at another location r/os. Repairing a puncture on a tyre due to a screw in the tread r/ns Prior to taking my vehicle in I rang Nissan and was told the cost of repairing a puncture was £19. However I was charged £78 for replacing a valve , changing the tyre the correct way round and being informed that the r/ns would need a new tyre That would be an additional £130.00.I was told it would take only 30 minutes to do the initial job but was kept waiting for 2 hours. I later found out this was so a vehicle inspection and wash could be carried out on my vehicle. If I was told this was going to delay me for so long I would have refused this. I am therefore very disappointed with the cost

Read more

Hi Colin, The General manager will be happy to run through your invoice and the breakdown of costs with you. Can you please email customerservice@westwaynissan.co.uk with your telephone number and we shall get the manager to give you a callback. Thank you.

West Way Nissan26/05/2016
  Steven Jones , Wolverhampton
11/05/2016

West Way Wolverhampton, Servicing

Perfect as always very professional and very quick and all ways a great experience and great hot chocolate thanks too all the staff

  Lee shawcross, Dudley
11/05/2016

West Way Stourbridge, Servicing

Still waiting for my bushes to be replaced was told front tyre on near side is wearing yes thats cozy the bushes are gone, serviced my car no problem cleaning and valeting has a lot to be desired. Mine was the last to be done, looked like a jet wash had been put over it just toget the dirt off and front mats were hoovered but when I went into the back the car had note en been touched...... Shoddy isn't a word I use very often button this occasion I will.... Nissan westway Stourbridge your standards are slipping..... Looking to chop both cars in at Christmas fora bigger car not at westway Stourbridge I won't in fact not at Nissan at all.

  Simon Oakley, Wolverhampton
11/05/2016

West Way Wolverhampton, Sales

My daughter called in for a test drive in a juke and was that impressed with the car and the no nonsense sales team she ordered a new one.Lee in sales was faultless in his professional,and down to earth approach,right from the minute of stepping into the showroom all the way through to the day the car was picked up.Fantastic.

  Devanand Luchowa, Greenford
11/05/2016

West Way Hanwell, Sales

Bought the Nissan Qasqai. Martin and Allan were very welcoming and helpful and clarifified issues very well. Rab also was excellent in his approach and was helpful and reassuring.

  Janet healey, Halesowen
11/05/2016

West Way Mill Hill, Sales

Pleased with staff came in looked at a car test drive was given, collected car in 2 days

  KEVIN QUICK, SHEFFIELD
11/05/2016

West Way Stockport, Sales

Second purchase with Westway Nissan Stockport and again the sale went easy and comfortable. Thanks again to Matthew. Regards, Kevin Quick Sheffield

  Bernadette otic, Aldershot
11/05/2016

West Way Aldershot, Servicing

Excellent service!! Staff is so friendly and helpful

  Christopher Green, Birmingham
11/05/2016

West Way Birmingham, Sales

Great service from start to finish. Went from Audi A4 to Nissan Qushqai Tennant really happy with my new car.

  Michael christopher, Birmingham
11/05/2016

West Way Stourbridge, Sales

I was happy with the service I received from the sales department.

  Robert Dingle, Hounslow
11/05/2016

West Way Hanwell, Sales

All ways warm welcome I was able to view and test drive a Qashqai All thanks to Alan Cooper

  Eric Hart, Poynton, Stockport
11/05/2016

West Way Stockport, Servicing

Recall work appointment easy to set up and work done while I waited. Can not fault the service

  Jania Peck, Guildford
11/05/2016

West Way Aldershot, Servicing

I was really pleased with the service I got from the servicing dept. I have been a customer of Westway Nissan for several years because I have always been treated with courtesy by all the staff there and they have been very helpful. I will continue to buy my car at Westway Nissan.

  modupe raheem, wolverhampton
11/05/2016

West Way Wolverhampton, Servicing

customer service is excellent

  KEVIN QUICK, SHEFFIELD
11/05/2016

West Way Stockport, Sales

Second time that I have purchased from Westway’s Stockport and again the process was easy and comfortable. Thanks to Martin. Regards, Kevin Quick Sheffield

  Wayne Hackett, Halesowen
11/05/2016

West Way Stourbridge, Sales

Great sales person. She was the sales person when I brought my previous car also!! Very helpful through the whole purchasing process.

  Mrs Ann Smith, Birmingham Streetly Sutton Coldfield
11/05/2016

West Way Birmingham, Sales

I recently traded a 3 Year Juke for a brand new Micra I am very pleased with the car,I received very good service with this purchase as a women on my own this is very good and very much appreciated

  Mallory Summers, Ash
11/05/2016

West Way Aldershot, Sales

I am very happy with the service received by Chris Ault. He made everything clear and the handover was smooth.

  Dean Kelsey, Rochdale
11/05/2016

West Way Rochdale, Servicing

Excellent hassle free - Aircon service and repaired the brake lights- would give five stars but don't valet inside of cars like Peugeot. No complaints always friendly and helpful

  Danny Hardman, Littleborough
11/05/2016

West Way Rochdale, Servicing

Quick service and comfortable waiting area.

  Tony Richardson, Yateley
11/05/2016

West Way Aldershot, Servicing

still as always giving excellent service

  carol Jenkins, Manchester
11/05/2016

West Way Altrincham, Sales

My experience with nissan altrincham was very good and professional from start to finish I would not hesitate in recommending to family and friends

  Mike Molyneux, stockport
11/05/2016

West Way Stockport, Servicing

gave a great service and went out of their way to get me the parts to repair my car early as I had to fly out.

  Chris Cash, Wolverhampton
11/05/2016

West Way Wolverhampton, Servicing

As always they did a sterling job. However, I was a little disappointed that they put quite a lot of emphasis on work that 'may' need to be done on my car in the future. They were obviously touting for work and the prices quoted were, if I added them all up, more than the car is worth. It's a good job I don't panic and say ok do what ever you think needs doing! Shame really, it detracts from an otherwise first class service.

  Trish Batt, Halesowen
11/05/2016

West Way Stourbridge, Servicing

All very good my car was collected from my office.Very polite man came to collect he said I would be called if they found a problem or just called to make my payment .My payment was exactly the amount I had been told My car arrived back very clean both inside and out . Top service

  John Banner, Birmingham
11/05/2016

West Way Stourbridge, Servicing

As usual I have only praise for the service and people.

  Mr Chris Jenks, Colne
09/05/2016

West Way Manchester, Sales

Excellent service

  John Walton, Coventry
09/05/2016

West Way Coventry, Servicing

Friendly reception team as always. Communicated likely timescales and nature of work carried out. I always feel confident that the work is being carried out to a high standard.

  Sara Atassi, Didsbury
08/05/2016

West Way Stockport, Sales

Great service, superb customer service care & Great car

  ''', altrincham
08/05/2016

West Way Altrincham, Sales

very good in all aspects

  john parker, rochdale
07/05/2016

West Way Rochdale, Servicing

what can one say if the service wasPERFECT.

  Susanne Pendlebury, Manchester
06/05/2016

West Way Manchester, Servicing

Reliable and quick service.

  Brinley Salzmann, Tongham
06/05/2016

West Way Aldershot, Servicing

Fairly efficient, and quite professional

  Fiona Tompsett, Basingstoke
05/05/2016

West Way Basingstoke, Servicing

Excellent service received from all staff.

  Robert Hilton, Shaw
05/05/2016

West Way Rochdale, Servicing

Very satisfied,no complaints. My car handed over to me with full explanation of work carried out, and spick and span from valet.

  Susan Godfrey, Kenilworth
05/05/2016

West Way Coventry, Servicing

Very professional and helpful

  Elisabeth Nulty, Swinton
05/05/2016

West Way Manchester, Servicing

This garage has such a lovely atmosphere. The staff are all friendly and nothing is ever too much trouble

  Tania Peckham , Farnborough
05/05/2016

West Way Aldershot, Servicing

The team couldn't have been more helpful, problems with battery were resolved quickly and whilst they had the car, they serviced it two days earlier than booked. Staff there are always very friendly, professional and efficient. Happy to tell them so too. Thank you Nissan

  Vince Lee, Sutton Coldfield
05/05/2016

West Way Birmingham, Servicing

Everything organised and without any issues.

  Anne Black, Hounslow
05/05/2016

West Way Hanwell, Sales

Very friendly staff. Alan the mobility rep was very helpful, frequently updated us and gave a fantastic service!

  Mrs G R Foster, Southampton
05/05/2016

West Way Southampton, Servicing

Found Staff very helpful and was loaned a car whilst repair carried out

  Pauline Grady, Manchester Northenden
05/05/2016

West Way Stockport, Servicing

As always staff are very helpful.

  Mike Stent, Farnborough
04/05/2016

West Way Aldershot, Servicing

Brought car in for a safety recall. The work was carried out in the alloted time and I was kept informed of its progress. Thank you.

  Mark Harrison, Basingstoke
04/05/2016

West Way Aldershot, Sales

Fantastic - thank you !

  Lesley Thomas, Sourbridge
04/05/2016

West Way Stourbridge, Sales

Bought a new Nissan Note PX and at first they couldn't find my new car. But after speaking to the dealer principle everything was sorted.

  Keith Nolan, BROCKENHURST
04/05/2016

West Way Southampton, Servicing

The men at the service reception are friendly and helpful and work to ensure we get the right service. The service is done well and we have had no problems between servicing (after 14 years).

  Maureen Shaw, Rochdale
04/05/2016

West Way Rochdale, Sales

Paul the salesman was very helpful, explaining everything and answering all our questions. We had researched the car we purchased and the delivery was very quick. He took the the time to show us all the technology. He introduced us to the manager who was also helpful. I only drink decaf coffee and they sent out to purchase one for me. I feel that if I have any future problems I can call in at any time.

  Edwin Tyler, Sutton Coldfield
04/05/2016

West Way Birmingham, Servicing

"Brilliant"

  Sarah Hawkins, Southampton
04/05/2016

West Way Southampton, Servicing

Courteous reception staff. Servicing and MOT done quickly. Courtesy car good.All arranged easily online to suit me.

  Mato Niang, Manchester
04/05/2016

West Way Manchester, Sales

I was really pleased to deal with Nissan West Way Manchester. they are welcoming ,competent,skilled and very friendly. I am really please about my x-trail n-connect. I think you will see a lot of people coming to you to buy the x-trail. x-trail has make the Internet of things comes true. Thanks a lots

  Sarah, Coventry
04/05/2016

West Way Coventry, Servicing

Great service would definitely recommend

  Georgina Roe, Rochdale
04/05/2016

West Way Rochdale, Sales

Paul (the salesperson) was very helpful without being pushy. Very pleasant personality and very knowledgeable. Helped me make mind up of the car I wanted. Spotlessly clean showroom. All round very good experience. Have already recommended to friends and will certainly return when my car is up for renewal.

  Jackie Henderson, Stockport
04/05/2016

West Way Stockport, Servicing

If you want not only good servicing,but also great salesmen go to West Way Nissan in Stockport. They are the best. Polite,efficient,courteous and everything anyone could wish for.

  Mr Steven Winn, Manchester
04/05/2016

West Way Altrincham, Sales

Excellent experience all round from vehicle selection and recommendation right through to handing the keys over to us. Thank you for looking after us David in Motability!

  Lauren Booker, Birmingham
04/05/2016

West Way Birmingham, Servicing

Efficient, friendly service. No waiting time and helpful staff

  DAVID ROSSER, Birmingham
04/05/2016

West Way Stourbridge, Servicing

Service was friendly, helpful and efficient. However, I wish there was a body repair facility available.

  Lisa shalliker, Manchester
04/05/2016

West Way Manchester, Sales

Great customer service, would definitely recommend.

  vincent gallagher, coventry
04/05/2016

West Way Coventry, Servicing

I did not like what went on all the way through my experience over how long it was going to take to get my part for my car and could not understand how the part needed replacing and getting told it was wear and tear that caused the problem considering the part does not get used much I could understand if it was getting used regular but its the same old story because the car six years old has I have also been told by customer service that reason it did not have the part was because of the age of my car what a surprise the only good experience was provide by matthew tatlow-emms who looked after me by providing me with a car has I was away and needed a vehicle for my holiday who also took a lot of stick off me and kept cool through out shame the rest of the experience was poor through out

Read more

Hi, Should you want the service manager to explain this in detail, please let me know and we can arrange this. We will be happy to go over this with you. Thank you.

West Way Nissan26/05/2016
  Patricia streeter, Ashton Under Lyne
04/05/2016

West Way Oldham, Sales

I have had a car from Nissan Oldham for almost 3 years and am sue to get a new 1 in June, I wouldnt consider going anywhere else,we have received excellent service from every member of the team,nothing is to much trouble for them and I would give each and every one of them a 5* rating

  michelle tucker, oldham
04/05/2016

West Way Rochdale, Sales

Brilliant service. Paul listened to what I wanted. He didn't try to get me to sign up for something I didnt want. A credit to the company. Very pleased with the car.

  Roger Tervit, Farnborough
04/05/2016

West Way Aldershot, Servicing

Completely stress free with no jargon. I found the staff polite and knowledgable. I took it in for servicing at the date and time we agreed and collected it in the afternoon. They gave me lots of information about my car and also cleaned it for me. An excellent job from start to finish. I will certainly be using them again.

  Ben Mead, Southampton
04/05/2016

West Way Southampton, Servicing

Excellent service.Central booking a disaster.They contacted me,then managed to book me oin to the wrong city,wrong date and wrong time.After the service I left the garage to join the A35 and hit a low bollard which was invisible from the car cabin.I gather others have done this.This bollard should be removed pronto

  Mrs Lynda Stares, Basingstoke
04/05/2016

West Way Basingstoke, Servicing

Although I had asked for a car while mine was being repaired the relivent paperwork was not emailed to me,Iam pleased to say when I arrived with my car this problem was rectified and I was able to get on with my day as planned.The work was carried out and my car was returned to me promptly.

  Robert Brown, Basingstoke
04/05/2016

West Way Basingstoke, Servicing

Car booked in via website for Service and MOT. All dealings with the Service Staff on the day were good. Car valeted after service to a very good standard. All in all a very positive experience. Only criticism I have is a lack of adequate Customer Parking Spaces, which has been a problem every time I have visited West Way Basingstoke since 2002.

  Janet Jones, Congleton
04/05/2016

West Way Stockport, Sales

Excellent service from sales person Tom Anthony and we would not hesitate contacting him if we needed help or advice in the future. We visited 3 times and each visit we were treated with courtesy and we never felt "pushed" towards purchasing a vehicle. All options and services available were explained to us in detail at each stage of purchase. Even our dog was treated like a VIP! Thank you for making the whole experience relatively painless!

  Mark Pizuti , Stockport
04/05/2016

West Way Manchester, Servicing

Very friendly group at the Manchester service dept. Had my vehicle ready when they had advised and let me know by telephone. Duncan has in the past telephoned me to ask if my car was ok and everything was as it should be. Jason came out to my vehicle to have a listen to my engine on idle speed as I was concerned about chugging. He was very friendly and courteous.

  Jackie Porter, Cheadle
04/05/2016

West Way Altrincham, Sales

Excellent service

  Rachael Cooke , Deepcut
04/05/2016

West Way Aldershot, Servicing

Excellent service provider. Staff always courteous. Thank you

  David Blunt, Birmingham
04/05/2016

West Way Birmingham, Servicing

Good service as always....Liked the video showing faults on car....Staff always pleasant and helpful.

  A.J. CROWHURST
04/05/2016

West Way Birmingham, Servicing

So far so good with excellent service and info on the state of the car in the medium term etc as well as now. I didn't quite understand the little video though.

  miss cox, manchester
04/05/2016

West Way Manchester, Servicing

Fantastic staff very helpfull in collecting and returning my car from home great service received friendly people and very well mannered excellent quality

  James Bullock, Ash, Surrey
04/05/2016

West Way Aldershot, Servicing

Vehicle has been in twice in just over a week due to breakdowns... for the same reason. Despite the RAC advising the battery needed replacing, "Nissan policy" meant this didn't happen. It took another breakdown for it to be agreed the battery needed to be replaced. Not impressed on a 9 month old vehicle. Day after warning light came on... back to the garage where a sensor fault was cleared to extinguish the light (rather than replace the sensor)... fault re-appeared same day and car now going back for the 4th time tomorrow. That said, West Way staff have for the most part been helpful - it seems to be Nissan who need to sort their own policies and procedures out.

  Jonathan Hayden, Basingstoke
04/05/2016

West Way Basingstoke, Servicing

A really poor post sales experience. It took over two weeks, three phone calls, one visit, one e-mail and then an old fashioned A4 letter hand delivered to get a simple fix on a faulty SD card for a sat nav. A verbal apology was offered and accepted but it really was, at least to me, a case of "we've got the money for the car, move along to the next customer".

Read more

Hi, We've passed your feedback on to the General manager and he assures they expect all customers to receive a high level of customer service at all times, he is sorry to hear this has not been the case.

West Way Nissan26/05/2016
  George Shaw, bury
04/05/2016

West Way Rochdale, Servicing

I recently had my wife's car serviced and had the MOT done at the same time. I was pleased with the service I received. My only negative comment is that they failed to valet the car properly and left stones and grit on the floor where the driver sits. For this reason I have rated my experience as 4 stars rather than 5 stars.

  judith simpson, manchester
04/05/2016

West Way Stockport, Servicing

if i could put no stars i would due to lack of customer service and the stress our service plan caused, i have canceled the plan and would never use nissan stockport again thanks

Read more

Hi Judith, The General manager would like to get in touch with you to discuss this in more detail and look at a way to resolves the issue. Would you please email us on customerservice@westwaynissan.co.uk with some more information and your contact details and we shall pass this on to him to give you a call. Thank you.

West Way Nissan26/05/2016
  David, Basingstoke
03/05/2016

West Way Basingstoke, Servicing

Simple and quick to drop off and collect my car

  wmcgrainor, birmingham
02/05/2016

West Way Birmingham, Servicing

i have always been happy with servicing and mot's carried out on my nissan note at westway streetley

  Peter wright Kathryn wright, Ashley Altrincham cheshire
02/05/2016

West Way Altrincham, Sales

Darren help us and answed all our questions we found him helpful and informative as we're all others we came into contact with we would not hesitate to recommend westway Altrincham to others.

  Robert Semple , Birmingham
01/05/2016

West Way Stourbridge, Servicing

Very helpful and efficient- would definitely recommend

  Eni Otti, London
29/04/2016

West Way Mill Hill, Sales

Martin and Gary from Motability were absolutely fantastic. I had complete confidence in the advice and help they gave me. And I am thoroughly pleased with my purchase of a Nissan Qashqai. The entire experience was a delight and I would definitely recommend Nissan and West Way Mill Hill to anyone!

  Nick Burchell, Totton
29/04/2016

West Way Southampton, Servicing

Excellent friendly no hassle and efficient service, the only difficulty on this site is the customer parking but I do not see how this can be easily resolved.

  Barry Denny, Bognor Regis
29/04/2016

West Way Coventry, Servicing

Nissan Juke broke down on the M6 on my way to Scotland recovered by RAC to Westway Coventry. Although the service team were helpful and polite I would question why it took Four days to fault find and replace a £34.00 brake switch and no explanation as to what was the function of the faulty switch .

  Bob, altrincham
28/04/2016

West Way Altrincham, Servicing

I had asked if I could have my car ready for just after lunch as I was dropping it off just after 8 am was told that should be ok. I was sent an email asking if I wanted to purchase fuel additives to which I replied that I did, and emailed back the authority to do it. I then phoned at about 12 noon to ask if it was ready to be told , not sure will check and call you, text message came about half an hour later to say it was ready so by then had long gone past dealership. Returned for car at about 4 pm an I asked how much I owed for the fuel treatment to be told , oh have you asked for it, we havent done it. I then showed him the emails about it and it was actually his name on the emails. I paid the money and walked away shaking my head. I think I will go back to Rochdale

Read more

Thank you for your feedback, I have passed your comments on to the Service Manager who will revisit this process. Many Thanks.

West Way Nissan 29/04/2016
  mick thomas, rochdale
28/04/2016

West Way Altrincham, Servicing

My dealings have always been fine Over the last 15 years The odd issue has popped up with the odd car But sorted every time

  Malcolm Shephard, Smethwick
28/04/2016

West Way Birmingham, Servicing

Brilliant as always

  sue read, west bromwich
27/04/2016

West Way Wolverhampton, Servicing

happy with the service car picked up on time and delivered back when asked and car is driving well. staff helpfull and friendly.

  John Yearn, Rochdale
27/04/2016

West Way Rochdale, Servicing

Johnathon who saw to the car & solved the problem was excellent. He is always obliging & very pleasant, thank you.

  Sharon Robinson , London
27/04/2016

West Way Mill Hill, Sales

Can't fault the excellent service I received. Very friendly staff and always ready to answer my questions. Updated on what was happening throughout. Car delivered before expected delivery date and it's been a dream to drive. I'd recommend the qashqai tekna Xtronic all the way. If you want great service and a friendly face then I'd say visit this dealership.

  Robert Mingay, Fareham
27/04/2016

West Way Southampton, Servicing

As always, the service & MOT experience was excellent. The work was carried out within the stated time, the service desk team were friendly and helpful - especially Bob - and the car was cleaned both inside and out. The only thing I could find any fault with was the quality of the machine coffee and since it was free I can't really complain about that!!

  Anthony John Carroll, Heston, London
27/04/2016

West Way Hanwell, Servicing

The team at Westway are superb, my car is collected from my home and then bought back later, I only have a small car yet I am treated as well as someone spending a lot of money, they never say you need something extra done unless you really do. If all companies were half as good as Westway they would find they would get repeat orders. Also in respect of the cost I have not found another who can beat Westways price, not that I would go elsewhere, thank you Westway (Hanwell)

  Sue attwell, Dudley
27/04/2016

West Way Wolverhampton, Sales

Staff working there to be proud of dealt with utmost curtesy could not have been treated better. Thanks Lee a very caring staff member.

  JohnCrowdey, Basingstoke
27/04/2016

West Way Basingstoke, Servicing

Was very pleased with the way the staff were when I went to have my car serviced and the way they informed me how the service was going and informing me when it was compleate. Keep up the good work

  Steve Mullen, Farnborough
27/04/2016

West Way Aldershot, Servicing

Excellent service once again, very happy to recommend this garage for its standard of customer service and for the car service team who in my experience are very thorough and provide great feedback.

  Dennis Phipps, halesowen
27/04/2016

West Way Stourbridge, Sales

I saw advertised a Nissan Note on the internet, went to Stourbridge to view, I was greeted by Clair, my sales rep, she showed me around the vehicle, Very impressed by her knowledge of the model and attitude. Went inside and signed up for the car. She called us and told us when it was ready to collect. It was ready on the date agreed, the car was cleaned and valeted, had the required Nissan pre checks and the service booklet was stamped. A full service history was supplied and unusually 2 keys. Clair even programed my phone to the Bluetooth, ( very impressed by this.) I even received a follow up phone call from her to see if all was ok with our purchase. This Nissan outlet is recommened.

  Caroline Stoker, Chichester
27/04/2016

West Way Aldershot, Sales

Excellent service without being too pushy, listened to and treated with honesty. Good knowledge of car and just general all round positive experience.

  Rebecca law, Streetly
27/04/2016

West Way Birmingham, Servicing

I have used this garage for servicing our two cars for the last couple of years.The service is always efficient and a price is given beforehand. The staff are always very helpful and I would definitely recommend this garage to family and friends.

  Liz Roberts, Stoubridge
27/04/2016

West Way Stourbridge, Servicing

Excellent service no problems at all replacement car always very helpful on reception Tracy is a star

  Shurley Horigan, iver
27/04/2016

West Way Hanwell, Sales

It would be difficult to provide any better customer service than that given to me by the sales staff at West Way. Micheal the salesman was both attentive and considerate of what I wanted, he did not try to sell me something I didn't want (or need) and took great pains to arrange the collection of my car when I required it. I would have no hesitation recommending West Way to my family and friends.

  Dave Thompson, Manchester
27/04/2016

West Way Manchester, Sales

James has been fantastic throughout the whole process of purchasing my car. 3 years ago when I first went to Nissan and brought a new car the experience was horrendous. The new experience solely at the hands of James has changed my previous opinion of Nissan and regained my confidence. I can't thank him enough.

  Mr. Barry Maybury, Kidderminster
27/04/2016

West Way Stourbridge, Servicing

Excellent service. Although we are still a little concerned about the high petrol consumption for this model.

  Yvonne McCartney, Altrincham chesire
27/04/2016

West Way Altrincham, Sales

David Millington was an absolute gentleman. Very helpful in explaining everything to me so I understood what I was signing for. When I picked up my car, he sat in with me to explain how things worked. I am a pensioner and he was very patient . Thank you for making my experience in choosing a car enjoyable.

  Frank Iles, DUDLEY
27/04/2016

West Way Wolverhampton, Servicing

Great Nissan service. Professional and helpful staff, especially Angie and Denis. Job done and car washed all at a reasonable cost. Wouldn't go anywhere else. Thank you.

  Mr. A Compton, Gosport
27/04/2016

West Way Basingstoke, Servicing

We arrived 30 min early for Nissan Recall Notice ( air bag replacement). Your mechanics had a free period, fitted us in straight away, didn't have time to finish our complementary coffee. Very impressed. Thank you, your service was MUCH appreciated. Regards Tony Compton.

  John kelly, Manchester
27/04/2016

West Way Manchester, Sales

This is my second new car l have got from west way Nissan Manchester they kept me up to date with everything from ordering it to receiveing it would not hesitate to get a nother one from them keep up the good salesman ship thanks John kelly

  Keith jones, GreAter Manchester
27/04/2016

West Way Altrincham, Servicing

Excellent service!!

  Keith jones, Altrincham
27/04/2016

West Way Altrincham, Servicing

No problems, all went smoothly!!

  David Burke, Stalybridge
27/04/2016

West Way Oldham, Servicing

Servicing was provided exactly as stated

  Robert salt, Sutton Coldfield
27/04/2016

West Way Birmingham, Servicing

Excellent service overall.

  Jennifer Gee, Bushey
27/04/2016

West Way Mill Hill, Sales

My visits to Nissan Mill Hill, have always been delightful. The staff are welcoming, helpful and friendly. I would and do recommend them to friends. I am very happy with my 'Juke'.

  Mohamed Mitha, London
27/04/2016

West Way Mill Hill, Sales

Having arrived at this showroom, I was greeted with respect and made comfortable. Offered Coffee/Tea. There was never ever a moment that I was left out and being updated as to when I will be seen.

  Abdul Latif, Rochdale
27/04/2016

West Way Rochdale, Servicing

Brilliant service. Highly recommended.

  Fiona Houldsworth, Salford
27/04/2016

West Way Manchester, Servicing

Excellent Service and very helpfull

  Dan Burton, Southampton
26/04/2016

West Way Southampton, Sales

My mother receives Motability allowance and for the past 6 years has used Westway Southampton to obtain her chosen vehicle. All too often there is a distinct lack of interest from sales staff when my parents who are in their 70s mention Motability, which at what should be an enjoyable time is quite upsetting for my parents. Even Nissan in Botley had an uninterested attitude when we looked there as it is closer to home. We have always dealt with Ryan Coats and he recognised and welcomed us on Saturday when we came into look at the Juke. He is attentive, friendly and professional, which means a lot as my parents are made to feel like special customers. I also purchased a new Qashqai Tekna in August from you as a result of his customer service and I think he should be rewarded. He is a credit

  Christine hurst, Rochdale
26/04/2016

West Way Rochdale, Servicing

Excellent customer service and efficiency I had an issue with my telephone device and the service team was happy to resolve the problem for me

  Lyndon Stanley , Sedgley
25/04/2016

West Way Stourbridge, Sales

A few delays with the delivery but with the discount I had I can't moan about it, a very busy dealership friendly polite staff. But customer communication below par, in my eyes due to being under staffed for the volume of trade. So only four stars this time but still a happy customer. Would recommend to friends and family as I have before.

  Richard Clayton, Whaley Bridge
24/04/2016

West Way Stockport, Sales

Parking is real problem.

  Ralph hughes, Walsall
24/04/2016

West Way Birmingham, Servicing

Great team, many thanx.

  Yasser Hussain
24/04/2016

West Way Hanwell, Sales

Just upgraded to my new Nissan Juke Nismo RS thanks to the excellent service provided by a particular individual by the name of Clive Millen at Westway Nissan. His professionalism and customer service provided to date has just been superb. He is a true asset to Nissan and for sure knows how to keep his customers happy - for me it's about the service and Clive has certainly ticked all the boxes. Any queries I have are always responded to and resolved quickly. A true happy Nissan customer thanks to Clive Millen - keep up the great work Clive and I hope you are recognised by your company for the great work and service you provide on a daily basis. A truly satisfied customer. Best wishes Mr Yasser Hussain

  Steve Roberts, Castle Bromwich ( Birmingham)
23/04/2016

West Way Birmingham, Sales

What a salesman Steve Brooke's is I've owned several Nissan cars and was looking to purchase a new Nissan Xtrail. I visited several Nissan dealers and told I would have to wait up to four months. Steve could'nt have been more helpful,I had a test drive,chose the colour, and in two weeks I was driving my new car. I drove to London and the car was doing 50mpg fantastic. Once again Steve thanks for all your help 10/10 so pleased with how you helped me, at no point did I feel you were pushing me into buying the car. Very happy with my Xtrail Tekna .

  Bernard Heaton, Frodsham
19/04/2016

West Way Oldham, Sales

Fantastic experience cant fault anything it's the best dealership I have been to and not just Nissan. I have recommended it already. A great team from the top down.

  Carolyn Adams, Birmingham
16/04/2016

West Way Birmingham, Sales

Excellent service and attention from sales staff

  john back, Bracknell
16/04/2016

West Way Aldershot, Servicing

As always a great service from the guys at Aldershot. My only concern is the recent overhaul of the Dealership as with all the counters being removed the area is now not informative as to where to go or wait - lots of confused customers when I visited. Needs revision for sure

  Peter Blount, West Molesey
15/04/2016

West Way Hanwell, Sales

Derek was very helpful and made my purchase of a new Nissan a very enjoyable experience. I was kept regularly informed during the ordering period - just a couple of weeks - and was able to take delivery when promised. I am very happy with my new car.

  Joy Dawson, SUTTON COLDFIELD
15/04/2016

West Way Birmingham, Servicing

As always reliable service. Always friendly and willing to help.

  David Yates, Birmingham
15/04/2016

West Way Birmingham, Sales

I received excellent attention. I felt comfortable and not pressured in any way. I am pleased with my new purchase.

  Cath browne , Irlam
15/04/2016

West Way Manchester, Servicing

Service received from the office staff was excellent, but was really disappointed having told the staff to ask if the mechanic to look at the drivers seat belt as it was twisted and was not retracting properly to be told that the belt had been checked and there was nothing wrong with it, then to have the belt looked at again and be told it was twisted and I will have to bring the car back again to have this problem rectified, I felt the service had been rushed and not done properly

  Iolo Williams, Eccles
15/04/2016

West Way Rochdale, Sales

Darren kept us informed weekly regarding progress and delivery dates for new car. Handover was fine. Very happy with the car and personal service

  Amanda Webster, Quarry Bank
15/04/2016

West Way Stourbridge, Servicing

When I called to book this service it was delayed for about 3 weeks due to me asking for an automatic vehicle for a courtesy car. On the day of the service I dropped my car off and the driver brought my courtesy car round and handed me the keys. When I got into it I realised it was a manual car. I can drive a manual but it hurts me to , so I returned home and that's where the car stayed all day. So it was a waste of my day and a car. I phoned the garage as soon as I got home to explain and they asked me to return to the garage and they would swap it for an automatic car. So there was clearly one on site. I refused due to my condition and asked for them to collect the car and return mine when the service was finished as I didn't feel comfortable driving the manual whilst in extreme pain.

  Lauren cooke, Stockport
15/04/2016

West Way Stockport, Sales

Always great service at Stockport! they all do a fabulous job!

  Ian Derbyshire, Hyde
15/04/2016

West Way Stockport, Servicing

Very obliging wth courtesy car whilst servicing. Recent operation meant I needed larger vehicle so they found a Quashqui.

  Evan Shave, Ashton-Under-Lyne
14/04/2016

West Way Oldham, Sales

Attended to by John Kneen re new Qashqai. What a test drive, town centre, motorway, hill starts .I really got the feel of the car. On collection, John went through all driving aspects once again. Me being of the generation that had an inkweii in the school desk John set up satnav radio etc. even paired my iphone. Brilliant service.Apart from a good wife and a good dram what more could a man wish for? Thank you Oldham.

  Steve Riley, Portsmouth
14/04/2016

West Way Southampton, Sales

Our experience with west way was nothing short of amazing! The care and conisitency was like nothing ever received before. We were approached however were not pounced on. Time Waac taken to fully listen to what our needs were and what the budget was. We were encouraged to go above our budget but wasn't forceful and totally understood. The service, customer care and understanding was phoenominal and can't believe what support was given. Ryan Coat was amazing and should be commended on his customer service. Although this was my first time at this dealership, he has created a return customer who intends on continuing to use the dealership for as long as possible. He has also created a customer who is recommending him and the dealership at every opportunity. Thank you!

  stuart nichols, stretford
14/04/2016

West Way Stockport, Sales

A fantasticly friendly team who could not be more welcoming. Neil was very knowledgeable he explained the process to us and kept us up to date throughout it was a bonus when our beautiful new car arrived earlier than expected. We would highly recommend nissan Stockport and will definitely return when we are back in the market.

  Robert Colin Lynch, OLDHAM
14/04/2016

West Way Oldham, Sales

Pleasant experience took all the hassle out of changing my car.

  Alan Clowes , Rugby
14/04/2016

West Way Coventry, Servicing

Very happy with my dealings.

  Robert Mingay, Fareham
14/04/2016

West Way Southampton, Servicing

The service was, as always excellent. Bob, on the service counter, was helpful, friendly and informative. Service was done within the time quoted.

  Mrs D M R Stride, Southampton
14/04/2016

West Way Southampton, Servicing

Although I am overall very satisfied with the whole dealership, I do have one little niggle. On last years service, and again on this years, you refilled the oil short of the maximum mark by about I'd guess a pint.I do a low mileage and as it happens the oil just lasted the year, but it was on the minimum mark when I brought it in for service.The point is I don't like the oil to fall to the minimum mark.I don't like to mix oil if it needs it I would prefer to use whatever you do on the service. With my 1st Qashqai you used to fill it right up to the max mark, it's nothing to do with money why this annoys me. BUT what I would like to know, Is there a technical reason why you do this? I look forward to your reply.

  dee Belford , walsall
14/04/2016

West Way Wolverhampton, Sales

Fantastic, great service. I would recommend this dealership. Special thankyou to John.

  Samuel Heaps, Stevenage
14/04/2016

West Way Mill Hill, Sales

Very disappointed that my new NP300 has been at the dealer for over 2 weeks and I can't pick it up because the Nissan accessories that have been payed for have still not turned up with no confirmed delivery date. I have lost a sale on my existing Navara because of this and have almost given up on getting my new truck as its now been 4 months since I initially ordered the it. I must also make the point that the truck has been payed for in full a few weeks back! One positive thing is Ian Cuddy the guy who sold it to me has been good.

Read more

Thank you for your comments, I will ask the Service Manager, John David to contact you regarding this. Many Thanks

West Way Nissan14/04/2016
  P Pickard , Rochdale
13/04/2016

West Way Rochdale, Servicing

Very good

  NP Gurung, Aldershot
13/04/2016

West Way Aldershot, Sales

Xtrail n-tec. Helpful staff. Pleasant experience.

  Lee Marquer, Southampton
13/04/2016

West Way Southampton, Sales

Absolutely awful

Read more

Hi, please can you provide more details of your experience and we will look into this for you. if you could email: customerservice@Westwaynissan.co.uk Many Thanks

West Way Nissan14/04/2016
  Adam Dale, Tipton
13/04/2016

West Way Wolverhampton, Sales

It took 3 weeks to get my car. The car did not have a full tank of fuel nor did it have car mats as promised. Steve the manager told me the 3 scratches on the side of the car would be removed. On collection we were told this would not be done and we could just have our deposit back. In the foot well there were 2 sweet rappers, so would question whether the car had even been clean. I feel my custom was not valued and feel Steve the manager was not very helpful. I am very disappointed with my new car due to the scratches and customer service.

Read more

Thank you for your feedback. I believe that this has been brought to Wolverhampton's attention by our Social Media team. The dealership will be in touch shortly to discuss. Many Thanks

West Way Nissan14/04/2016
  Fred Steele, Oldham
13/04/2016

West Way Oldham, Servicing

No probs with the servicing of the car,but on contacting I was asked if I needed courtesy car when I arrived I was told due to my age I couldn't have one although I had one 6months earlier when my car was in for a repair.I would have thought this could have been mentioned when I was booking service then I could have arranged pickup, had to get taxi to go home and return.all extra expense .regards mr.f.steele

  Lynne Darlington
13/04/2016

West Way Rochdale, Servicing

Excellent service as always. Pleasant staff and very helpful.

  Eunice harris, Southampton
13/04/2016

West Way Southampton, Servicing

Good service

  Shirley Bannan, Manchester
13/04/2016

West Way Oldham, Servicing

Excellent phone and face to face service. They couldn't have been more helpful or efficient 😀

  Chelsie, Basingstoke
13/04/2016

West Way Southampton, Sales

West way we're so helpful in getting me the perfect car! The service was great from start to finish! I love my new car and really thank the team as Nissan Southampton for all there help.

  Stephen Jasper, London N6 5NJ
13/04/2016

West Way Mill Hill, Servicing

Everything fine.

  Martyn J Cox, Quarry Bank, West Midlands
13/04/2016

West Way Stourbridge, Sales

Together with my wife, we have been Nissan owners for many years, although this particular purchase was personally my first one. I chose a Nissan Juke because I could see a stylish, sporty, reliable and inexpensive to run car. My Nissan Juke has turned out to be just that, and the purchase process was executed by the staff flawlessly. The car itself is a pleasure to drive, highly recommended and in fact my next neighbour, on my recommendation, collects his Juke in a few days time! Special thanks to all of the staff at WestWay in Stourbridge, especially Matt for the testdrive and Jack for the way in which the whole purchase process was handled. A first class car, first class service and I'm sure it will lead to many more Nissans in the future. Highly recommended to anyone reading this.

  Joan jones, Irlam
13/04/2016

West Way Altrincham, Sales

My husband and I got new cars and everything was dealt with in a friendly and efficient way. No problems

DRIVERS TALK

Read what people are saying

NISSAN LEAF
NISSAN LEAF
Read all reviews
NISSAN 370Z
NISSAN 370Z
Read all reviews
NISSAN NT400 CABSTAR
NISSAN NT400 CABSTAR
Read all reviews
NEW GT-R
NEW GT-R
Read all reviews
NISSAN JUKE
NISSAN JUKE
Read all reviews
NISSAN MICRA
NISSAN MICRA
Read all reviews
NISSAN NP300 NAVARA
NISSAN NP300 NAVARA
Read all reviews
NISSAN NOTE
NISSAN NOTE
Read all reviews
NISSAN NV200
NISSAN NV200
Read all reviews
NISSAN NV400
NISSAN NV400
Read all reviews
NISSAN QASHQAI
NISSAN QASHQAI
Read all reviews
NISSAN X-TRAIL
NISSAN X-TRAIL
Read all reviews
NISSAN PULSAR
NISSAN PULSAR
Read all reviews
NISSAN E-NV200
NISSAN E-NV200
Read all reviews
 NEW NAVARA
NEW NAVARA
Read all reviews
NISSAN NV300
NISSAN NV300
Read all reviews
NISSAN 2017 MICRA
NISSAN 2017 MICRA
Read all reviews