Brand Ambassador Apprenticeship - All locations I Careers I West Way Nissan
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  • Brand Ambassador Apprenticeship - All locations

    Date Added:
    21 September 2021

    Contract Type:
    Permanent

    Salary:
    £16,000 OTE

    Closing Date:
    21 October 2021

    Job Reference:
    BRAND AMBASSADOR APPRENTICESHIP

     

    JOB DESCRIPTION

    Brand Ambassador Apprenticeships – All West Way Locations

     

    The apprentice starting salary will be a base of £13k pa with £3000 bonus potential

    To be considered for this apprenticeship candidates must be 18+ with a full driving license.

    As the UK’s largest Nissan dealer group, West Way Nissan have dealerships nationwide covering the latest Nissan range, servicing and a wide selection of quality and used cars. Remit Group are recruiting on behalf of West Way Nissan for  Nissan Brand Ambassador Apprentices. You’ll benefit from extensive training whilst gaining hands on work experience. You’ll also be supported in studying for a nationally recognised qualification!

    As a Nissan Brand Ambassador Apprentice, you will need to be organised, professional, knowledgeable, enthusiastic and well presented. The working environment can be quite competitive and demanding as the focus is always on maximising every opportunity.

    As a Brand Ambassador apprentice you have the potential to work your way into one of the three following roles:

    - Vehicle Sales Executive - You will be charged with the task of working with customers to understand their needs, guide them towards the most appropriate product and, finally, agree the sale.

    - Service Advisor - To sell customers service, repairs and parts to contribute to the revenue and profit objectives of the dealership.

    - Brand Ambassador/Nissan Expert - A champion of digital sales, social media marketing and communication, use of technology in the workplace, expert in electric vehicle specifications, a source of knowledge for customers, a point of contact to meet, greet and look after customers’ needs.

    Duties within the apprenticeship may vary but you will typically include:

    Sales

    • To be friendly and approachable with an aim to help make customers feel comfortable and relaxed throughout their Retail experience.
    • Assess the customer’s needs and requirements, providing customers with specific information about all Nissan products and creating desire and rapport.
    • To excite customers about the brand whilst promoting the benefits and unique selling points of Nissan Cars, accessories and vehicle ownership.
    • To provide a ‘hub’ for product knowledge, ensuring that product knowledge remains current and up to date; and provide a conduit for product knowledge for the retailer. To be an expert in electric car range.
    • Organising and managing your diary and appointments
    • Assisting with advertising, promotions and website updates. The digital sales champion.
    • Inspecting vehicle pre and post-sale

    Dealership Hosting

    • To be the first line of communication – meeting and greeting customers and visitors to the dealership in a professional and friendly manner.
    • To receive all incoming telephone calls for the dealership in accordance with company policy.
    • To deal with customer requirements in an efficient and courteous manner, ensuring customer requirements are fully understood and communicated in an effective manner to other members of staff to achieve a high standard of customer satisfaction.
    • To ensure highest standards of personal appearance, housekeeping and availability of facilities in reception/showroom area.
    • To promote excellent customer and public relations to help grow the perception and image of the dealership
    • Maintaining contact with new and existing customers through telephone and email.
    • Gathering customer data to enable you to keep them updated of promotions

    Service Advisor

    • To make service and repair work reservations on behalf of customers as well as preparation and explanation of invoices. 
    • Good communication and customer service skills are essential as a large part of the role involves keeping customers informed as well as advising on various aspects of service / repair.
    • Competence in using computer database systems and telephone handling are key.

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    Aprite (GB) Limited t/a West Way Nissan, t/a West Way is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.

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