Showroom Host - Birmingham I Careers I West Way Nissan
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  • West Way Nissan
  • Showroom Host - Birmingham

    Date Added:
    07 July 2022

    Contract Type:


    Closing Date:
    27 August 2022

    Job Reference:
    SH - BHAM



    Showroom Host - Birmingham


    West Way Nissan is a leading car dealer group with dealerships covering the Midlands and North West. We have an exciting opportunity for an experienced and enthusiastic Showroom Host to be the face of our dynamic team at our West Way dealership in Birmingham. This position is well suited to a customer-centric person who is looking to join a leading innovative brand in the automotive retail industry.


    Main Purpose of the Role

    To provide the key interface between all departments and our customers with the primary focus to ensure our customers receive a VIP experience at all times. The role will focus on the welcoming and assisting all customers, ensuring they are comfortable and are provided with a drink and answer incoming calls to direct them to the right department. Responsibilities also include the presentation of our showrooms, identifying and aiding to resolve customer issues.

    Key Responsibilities

    • To greet all customers that enter the showroom and ensure that they are welcomed and make the experience memorable and special.
    • To support all departments in customer handling.
    • To ensure all waiting customers are comfortable and have refreshments.
    • To ensure the showroom is maintained to the highest standards.
    • To prepare a list daily for the next day's appointments.
    • Use customer data system to capture initial enquiries and aid where possible in the initial influx of service customers in the morning.
    • To answer any calls not answered by the relevant department and ensure the customers is handled appropriately or their data is captured.
    • To ensure complete customer satisfaction through clear communication, working as a team and considering the customer first in all that we do.
    • Adhering to all dealership procedures at all times.
    • To ensure at key times the showroom is staffed at all times.


    At West Way Nissan, you can enjoy the benefits of 23 days holiday per year, a preferential family and friends discount, minimum £100,000 salary life cover, Standard Life Pension scheme, an Employee Assistance Programme (EAP), as well as training and genuine career progression opportunities. We also operate in accordance with our core values that make us FITTER for purpose; Fairness, Integrity, Teamwork, Trust, Excellence and Respect.

    If you have the qualities for this role and share our core values, please apply below.

    Applicants must have several years' experience a very similar role in preferably the automotive industry, but hospitality or retail backgrounds would also be considered. 

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