FAQ - COVID-19
The safety of our customers and employees is paramount - click here to find out how we are dealing with Coronavirus (COVID-19)

Frequently Asked Questions

General

Is my local West Way Nissan dealership open again?

In line with Government updates, we have re-opened our showrooms. Social distancing measures will be in place at all of our showrooms. We encourage you to make an appointment to visit your local West Way to ensure social distancing is maintained. Please visit the dealership page of your local West Way for the latest opening times and contact info.

Is it safe to visit West Way?

We have taken all the necessary precautions to ensure the safety of our customers and our staff. A social distancing process will be in place at all of our dealerships and protective equipment will be provided for both customers and staff. The process will include measures such as:
  • A limit on the number of customers allowed into the dealership
  • Sanitisation stations set up at entry and exit points
  • Gloves provided for customer use
  • 2 metre markers on the floor
  • A contactless process for passing items such as keys
  • Payments by card only
  • Vehicles to be covered with protective equipment and thoroughly sanitised before being handed back
A member of staff will be on hand at all times to guide customers through this process.

Can I just walk in to my local West Way if it is open?

In order to allow us to manage capacity and maintain social distancing, we ask that all customers make an appointment prior to visiting our showrooms.

I need to bring my child with me when I visit the dealership, will it be safe?

Yes, we have created a dedicated parent and child seating area. Only one family will be allowed to sit in this area at one time. Everyone who enters the dealership, will have to comply with our social distancing process. We do ask however that where possible, please visit our showrooms on your own.

I plan to bring my own gloves, do I still need to use yours?

Gloves, just like our hands, need to be sanitised regularly to be safe. This is why when you enter our showrooms you will be asked upon entry to visit our sanitation desk, to remove any gloves that you are wearing, sanitise your hands and wear the gloves that we are providing free of charge for your safety.

Servicing, MOT and Repairs



Will my car be safe when you hand it back to me?

Your car will be covered with protective equipment such as steering wheel cover, seat covers, boot covers and paper mats. All vehicles will have a thorough cleaning regime both before and after use. All protective equipment will be taken off when handing the car back to you. Our staff will also be wearing protective gloves at all times. Please take a look at our West Way Service Social Distancing Process for further details.

My Nissan Roadside Assistance is due to renew but I am unable to get my vehicle serviced?

Nissan will allow a grace period for roadside assistance if you are unable to renew your roadside assistance entitlement. If the roadside assistance end date for your vehicle is within the period of restriction imposed by the Government, Nissan will extend the roadside assistance entitlement to the date your dealership is able to complete the required maintenance. In the meantime, any affected vehicles suffering a breakdown will continue to be attended to by Nissan Roadside Assistance.

My vehicle is due its MOT what should I do?

Your MOT certificate will be extended by 6 months if it expires on or after 30 March 2020 and up to and including 31 July 2020. The extension also applies to these types of vehicles that are due their first MOT test between 30 March 2020 and 31 July 2020.

Your MOT certificate will not be extended if your vehicle's MOT expires on or after 1 August 2020. You must book an MOT as usual. You can book your MOT at your local West Way here.

You can get an MOT up to a month (minus a day) before it runs out and keep the same renewal date.

Example: If your MOT runs out on 2 August, the earliest you can get an MOT to keep the same renewal date for next year is 3 July.

Motability

I’m a Motability customer and my vehicle is due to have work carried out – what should I do?

Motability have also provided guidance on this and you can find out more information by clicking here.

I’m a Motability customer and my vehicle is due to be replaced – what should I do?

Again, Motability have also provided guidance on this and you can find out more information by clicking here.

Finance

I am now experiencing financial difficulty due a change of circumstances because of Coronavirus. I’m worried I’ll have trouble keeping up with my finance payments.

If you are worried about keeping up with your finance payments for your vehicle, please contact your finance provider who will be able to advise on an individual basis. If your finance provider is Nissan Finance, please visit their website: Nissan Finance: Online Account

My finance contract for my vehicle is due to end. Can I extend or renew?

Please contact your finance provider who will be able to advise on an individual basis. If your finance provider is Nissan Finance, please visit their website: Nissan Finance: Online Account

Other



How is West Way Nissan helping in the community?

Like many other businesses we are proud of how our community and staff are coming together to support the most vulnerable. Since March, West Way has supported a number of projects and initiatives to support relief efforts against Coronavirus. A number of our staff have taken up volunteer work which we have fully supported. Watch our video to see how West Way has been supporting others during the crisis.

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Aprite (GB) Limited t/a West Way Nissan, t/a West Way is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.

Aprite (GB) Limited t/a West Way Nissan, t/a West Way is authorised and regulated by the Financial Conduct Authority for consumer credit activity and our registration number is 311404.

Aprite (GB) Limited is a limited liability company registered in England and Wales under number 3261643 with its registered office at The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, Hertfordshire, WD3 9YS

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