FAQ - COVID-19
The safety of our customers and employees is paramount - click here to find out how we are dealing with Coronavirus (COVID-19)

Frequently Asked Questions

Is my local West Way Nissan dealership still open?

Following government advice and with the safety of our customers and employees paramount, our showrooms will be closed from 24th March 2020 until further notice to the general public.  If you need emergency assistance for a breakdown recovery or are a keyworker with an essential vehicle maintenance need please call 0121 752 3523.

 

My vehicle is due its MOT what should I do?

The government has announced an extension on all MOTs due on or after the 30th March for 6 months.  You will be required to make sure your vehicle is still safe to drive.  For more information click here to visit the Government website on MOTs  https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020

 

I’m a key worker with an emergency need or have recently broken down, what do I do?

West Way will be running an emergency response team working in each region that can be called in for breakdown recovery and essential keyworker vehicle maintenance. To enquire with regard to this please call our customer service team on 0121 752 3523.


I need to contact my local West Way Nissan dealership? Who do I call?

Our customer service team are working remotely and still on hand to help.  You can reach them on 0121 752 3523 Monday – Friday 9am – 6pm and Saturday 9am – 12.30pm.

 

Is West Way Nissan taking any extra precaution to help reduce the spread of Coronavirus?

Yes, West Way Nissan is committed to the safety and good health of its customers, employees and wider community during this difficult time. We have closed our showrooms and will be running a regional emergency service for breakdown recovery and emergency key worker support.  To activate this you must call our customer service team on 0121 752 3523 who will be able to draft in the emergency team to one of our locations where required.

 

I’m a Motability customer and my vehicle is due to have work carried out – what should I do?

Motability have also provided guidance on this and you can find out more information by clicking here.

 

I’m a Motability customer and my vehicle is due to be replaced – what should I do?

Again, Motability have also provided guidance on this and you can find out more information by clicking here.

 

Will my warranty be invalidated if I am unable to get it serviced within the schedule?

If your vehicle is still in the warranty period, under normal conditions, your vehicle should always be serviced in line with the service schedule to maintain its warranty. We understand that this might not be possible over the coming weeks and therefore we will show flexibility regarding these regulations.

 

My Nissan Roadside Assistance is due to renew but I am unable to get my vehicle serviced?

Nissan will allow a grace period for roadside assistance if you are unable to renew your roadside assistance entitlement. If the roadside assistance end date for your vehicle is within the period of restriction imposed by the Government, Nissan will extend the roadside assistance entitlement to the date your dealership is able to complete the required maintenance. In the meantime, any affected vehicles suffering a breakdown will continue to be attended to by Nissan Roadside Assistance.

 

I am now experiencing financial difficulty due a change of circumstances because of Coronavirus. I’m worried I’ll have trouble keeping up with my finance payments.

If you are worried about keeping up with your finance payments for your vehicle, please contact your finance provider who will be able to advise on an individual basis.

If your finance provider is Nissan Finance, please visit their website: https://www.nissanfinanceuk.com/online-account

 

My finance contract for my vehicle is due to end. Can I extend or renew?

Please contact your finance provider who will be able to advise on an individual basis.

If your finance provider is Nissan Finance, please visit their website: https://www.nissanfinanceuk.com/online-account

 

How is West Way Nissan helping in the community?

Like many other businesses we are proud of how our community and staff are coming together to support the most vulnerable.  We have a number of staff taking up volunteer work at the moment which the business fully supports.  We like many others want to ensure we are supporting those in keyworker or voluntary positions that are selflessly looking after everyone’s needs. 

 

West Way will do all they can to play a part in the community efforts against Coronavirus and were delighted to provide vehicles to Team Rubicon UK who are supporting the UK government with ways to coordinate offers of help from the veteran community in response to this emergency #coronakindness

 

If you feel West Way Nissan can provide support further please do not hesitate to contact our customer service team on 0121 752 3523.

Site and contents © West Way Nissan Authorised and regulated by the FCA Ref No. 311404 Site built by The Whole Caboodle.
Aprite (GB) Limited is a limited liability company registered in England and Wales under number 3261643 with its registered office at The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, Hertfordshire WD3 9YS. For the purpose of insurance mediation & consumer credit activity Aprite (GB) Limited, trading as West Way Nissan, is authorised and regulated by the Financial Conduct Authority Ref No. 311404.
Click here to update your details and how you would like West Way Nissan to communicate with you.

© Website By The Whole Caboodle
Chat
Contact Us
Live Chat
Chat