FAQ - COVID-19
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Covid-19 Frequently Asked Questions


Is my local West Way Nissan dealership open again?

In line with government guidance showrooms and forecourts at our dealerships will be closed from the 5th January 2021 until further notice, however, our sales executives will still be on hand to conduct phone and video appointments, and a contactless click and collect or home delivery service will be available. Customers can still reserve and buy online across our used and new vehicle stock.

Our aftersales workshops remain fully operational providing servicing, MOT's and maintenance. Bookings can be made by calling the dealership or using our online booking tool here

 

I have bought a used car online because my local dealership is closed due to lockdown but I have changed my mind. What are my options?

We will provide you with a full refund with our 14-day money back guarantee if the vehicle doesn’t meet your expectations as long as you bring it back within 14 days (or 500 miles – whichever is sooner) for a full refund. Terms and conditions apply. For more information click here

 

Are Test Drives Available?


No, following latest government guidance issued from 5th January 2021, test drives will not be available at our dealerships. Our teams are on hand to provide walk-round videos of the car if you interested in purchasing a particular vehicle. You can also watch our video guides on each of our models which walk you through some of the key features here



Is it safe to visit West Way for a Service or MOT?

Yes. We have taken all the necessary precautions to ensure the safety of our customers and our staff. A social distancing process is in place at all of our dealerships and protective equipment will be provided for both customers and staff. The process includes measures such as:

  • Check-in online to authorise work prior to visiting the dealership
  • Sanitisation stations set up at entry and exit points
  • 2 metre markers on the floor
  • A contactless process for passing items such as keys
  • Payments by card only
  • Vehicles are covered with protective equipment and thoroughly sanitised before and after work

A member of staff will be on hand at all times to guide customers through this process.

Are West Way carrying out all types of service work?

Yes, we will still continue to carry out MOT, service, repair and warranty work. You can book in by calling the dealership or booking online here

 

Are the DVLA extending the MOT dates again?

No, the Government has stated that MOT garages can remain open and as such MOT dates will not be extended.

 

Are West Way still offering alternative transport?

Yes, subject to availability.

 

Is it safe to visit West Way to ‘Click & Collect’ a vehicle?

Yes. We are still able to offer a click & collect service where all paperwork can be carried out remotely prior to your arrival and keys will be handed over at a distance.  A personalised video will be sent prior to your handover walking through all features or benefits and we have a number of ‘Handover Videos’ and ‘How to Videos’ to aid your understanding of the new features on your car here

 

I need to bring my child with me when I visit the dealership, will it be safe?

Under current government guidelines, our showrooms and dealerships will be closed until further notice. If you are visiting our showroom to collect your vehicle following purchasing online or to drop off your vehicle for servicing or MOT, where possible, please visit on your own. 

 

Will my car be safe when you hand it back to me?

Your car will be covered with protective equipment such as steering wheel cover, seat covers, boot covers and paper mats. All vehicles will have a thorough cleaning regime both before and after use. All protective equipment will be taken off when handing the car back to you. Please take a look at our West Way Service Social Distancing Process for further details.

My vehicle is due its MOT what should I do?

You can still have your car MOT’s as long as you book an appointment in advance here. You can get an MOT up to a month (minus a day) before it runs out and keep the same renewal date. Example: If your MOT runs out on 2 December, the earliest you can get an MOT to keep the same renewal date for next year is 3 November.

I’m a Motability customer and my vehicle is due to be replaced – what should I do?

If you are a Motability customer you can still order and arrange to take delivery of your vehicle via our click and collect service. Home deliveries are not available in line with to Motability guidelines. Our team will be on hand to offer support via phone and video appointments. 

 

Are West Way accepting vehicle recoveries if they don’t have an appointment?

Yes – In the case of vehicle recoveries we are still accepting these.  Customers should follow all social distancing requirements if on site.

 

My finance contract for my vehicle is due to end. Can I extend or renew?

Yes, please contact your Sales Executive at West Way via telephone or email and they will be able to give you details the options you have available. 

 

I am now experiencing financial difficulty due a change of circumstances because of Coronavirus. I’m worried I’ll have trouble keeping up with my finance payments.

If you are worried about keeping up with your finance payments for your vehicle, please contact your finance provider who will be able to advise on an individual basis.

If your finance provider is Nissan Finance, please visit their website: https://www.nissanfinanceuk.com/online-account


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    Aprite (GB) Limited t/a West Way Nissan, t/a West Way is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.

    Aprite (GB) Limited t/a West Way Nissan, t/a West Way is authorised and regulated by the Financial Conduct Authority for consumer credit activity and our registration number is 311404.

    We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered.

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