FAQ - COVID-19
  • Reserve / Buy Online
  • Click & Collect / Home Delivery
  • Phone & Video Appointments
  • Open for servicing & repairs by appointment only
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Covid-19 Frequently Asked Questions


Is my local West Way Nissan dealership open again?

In line with Government guidelines, we have kept our workshops open for essential servicing, MOT’s and maintenance via prior appointment only. Bookings can be made as usual by calling the dealership or using our online booking tool here.

Our showrooms will be closed to vehicle sales; however, our teams are on hand to answer all your needs and can handle your sales over the phone, via virtual appointment or through our reserve and buy vehicles facility. All handovers will take place via click and collect service or home delivery.

Are Test Drives Available during Lockdown 2?

No, however, we are on hand to talk through all features and controls and can send you a personal walk-round video of the car if you are interested in purchasing a particular vehicle.

Is it safe to visit West Way for a Service or MOT?

Yes. We have taken all the necessary precautions to ensure the safety of our customers and our staff. A social distancing process is in place at all of our dealerships and protective equipment will be provided for both customers and staff. The process includes measures such as:

  • Check-in online to authorise work prior to visiting the dealership
  • Sanitisation stations set up at entry and exit points
  • 2 metre markers on the floor
  • A contactless process for passing items such as keys
  • Payments by card only
  • Vehicles are covered with protective equipment and thoroughly sanitised before and after work

A member of staff will be on hand at all times to guide customers through this process.

Are West Way carrying out all types of service work?

Yes, we will still continue to carry out MOT, service, repair and warranty work.

 

Are the DVLA extending the MOT dates again?

No, the Government has stated that MOT garages can remain open and as such MOT dates will not be extended.

 

Are West Way still offering alternative transport?

Yes, subject to availability.

 

Is it safe to visit West Way to ‘Click & Collect’ a vehicle?

Yes. The vehicle handover will be outside and contactless. All paperwork will be carried out remotely prior to your arrival and keys will be handed over at a distance.  A personalised video will be sent prior to your handover walking through all features and benefits and we have a number of ‘Handover Videos’ and ‘How to Videos’ to aid your understanding of the new features on your car.

 

Can I just turn up to my local West Way if it is open?

No. All servicing and click & collect visits must be booked and confirmed before you can visit.

I need to bring my child with me when I visit the dealership, will it be safe?

Yes, we have created a dedicated parent and child seating area. Only one family will be allowed to sit in this area at one time. Everyone who enters the dealership, will have to comply with our social distancing process. We do ask however that where possible, please visit our showrooms on your own.

Will my car be safe when you hand it back to me?

Your car will be covered with protective equipment such as steering wheel cover, seat covers, boot covers and paper mats. All vehicles will have a thorough cleaning regime both before and after use. All protective equipment will be taken off when handing the car back to you. Please take a look at our West Way Service Social Distancing Process for further details.

My vehicle is due its MOT what should I do?

You can still have your car MOT’s as long as you book an appointment in advance here. You can get an MOT up to a month (minus a day) before it runs out and keep the same renewal date. Example: If your MOT runs out on 2 December, the earliest you can get an MOT to keep the same renewal date for next year is 3 November.

 

I’m a Motability customer and my vehicle is due to be replaced – what should I do?

If you are a Motability customer you can still order and arrange to click and collect your vehicle. Home deliveries are not available in line with to Motability guidelines.   

 

Are West Way accepting vehicle recoveries if they don’t have an appointment?

Yes – In the case of vehicle recoveries we are still accepting these.  Customers should follow all social distancing requirements if on site.

 

My finance contract for my vehicle is due to end. Can I extend or renew?

Yes, please contact your Sales Executive at West Way via telephone or email and they will be able to give you details the options you have available. 

 

I am now experiencing financial difficulty due a change of circumstances because of Coronavirus. I’m worried I’ll have trouble keeping up with my finance payments.

If you are worried about keeping up with your finance payments for your vehicle, please contact your finance provider who will be able to advise on an individual basis.

If your finance provider is Nissan Finance, please visit their website: https://www.nissanfinanceuk.com/online-account


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    Aprite (GB) Limited t/a West Way Nissan, t/a West Way is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.

    Aprite (GB) Limited t/a West Way Nissan, t/a West Way is authorised and regulated by the Financial Conduct Authority for consumer credit activity and our registration number is 311404.

    Aprite (GB) Limited is a limited liability company registered in England and Wales under number 3261643 with its registered office at The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, Hertfordshire, WD3 9YS

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