FAQ - COVID-19
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  • Test Drives available
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Covid-19 Frequently Asked Questions

Is my local West Way Nissan still implementing social distancing measures?

Following recent government guidelines issued on 19th July 2021 including the national lifting of social distancing measures, West Way Nissan wants to reassure its customers that the health and safety of its customers, staff and visitors remains a priority now and moving forward.

West Way Nissan will continue to exercise caution and retain the measures introduced at our businesses to minimise risk, including the continuation of social distancing, provision of sanitising fluids, vehicle and premises cleansing regimes, amongst many other measures.  Whilst mask wearing is no longer mandatory we will be encouraging our staff and welcome any customer who wishes to maintain this practice.

To keep our staff and customers safe, our showrooms will continue to operate with contactless processes in place and unaccompanied test drives will still be available (t&c’s apply).

West Way would like to thank staff and customers for their continued cooperation during this period.



Is my local West Way Nissan dealership open again?

In line with government guidance showrooms and forecourts at all of our dealerships will be open from the 12th April 2021.  All of our dealerships are open with full Covid-19 safety measures and social distancing in place. Our aftersales workshops are fully operational providing servicing, MOT’s and maintenance. Bookings can be made as usual by calling the dealership or using our online booking tool here.

Our showrooms will be open for vehicle sales and are able to offer test drives.  Our teams are on hand to answer all your needs and can handle your sales over the phone, via virtual appointment or physical appointment.  Our new website also has the ability for customer to reserve or buy online and we can still offer delivery as well as click & collect.

 

I have bought a used car online because my local dealership is closed due to lockdown but I have changed my mind. What are my options?

We will provide you with a full refund with our 14-day money back guarantee if the vehicle doesn’t meet your expectations as long as you bring it back within 14 days (or 500 miles – whichever is sooner) for a full refund. Terms and conditions apply. For more information click here

 

Are Test Drives Available?


Yes from the 12th April 2021, following latest government guidance issued, test drives will be available at our dealerships to customers. Customers should book an appointment with a sales advisor prior to a test drive. All test drives will be carried out with safety procedures and social distancing in place. Test drives will be subject to terms and conditions. We are also on hand to talk through all features and controls and can send you a personal walk-round video of the car if you are interested in purchasing a particular vehicle.


Our teams are on hand to provide walk-round videos of the car if you interested in purchasing a particular vehicle. You can also watch our video guides on each of our models which walk you through some of the key features here



Is it safe to visit West Way for a Service or MOT?

Yes. We have taken all the necessary precautions to ensure the safety of our customers and our staff. A social distancing process is in place at all of our dealerships and protective equipment will be provided for both customers and staff. The process includes measures such as:

  • Check-in online to authorise work prior to visiting the dealership
  • Sanitisation stations set up at entry and exit points
  • 2 metre markers on the floor
  • A contactless process for passing items such as keys
  • Payments by card only
  • Vehicles are covered with protective equipment and thoroughly sanitised before and after work

A member of staff will be on hand at all times to guide customers through this process.

Are West Way carrying out all types of service work?

Yes, we will still continue to carry out MOT, service, repair and warranty work. You can book in by calling the dealership or booking online here

 

Are the DVLA extending the MOT dates again?

No, the Government has stated that MOT garages can remain open and as such MOT dates will not be extended.

 

Are West Way still offering alternative transport?

Yes, subject to availability.

 

Is it safe to visit West Way to ‘Click & Collect’ a vehicle?

Yes. We are still able to offer a click & collect service where all paperwork can be carried out remotely prior to your arrival and keys will be handed over at a distance.  A personalised video will be sent prior to your handover walking through all features or benefits and we have a number of ‘Handover Videos’ and ‘How to Videos’ to aid your understanding of the new features on your car here

 

I need to bring my child with me when I visit the dealership, will it be safe?

Under current government guidelines, our showrooms and dealerships will be closed until further notice. If you are visiting our showroom to collect your vehicle following purchasing online or to drop off your vehicle for servicing or MOT, where possible, please visit on your own. 

 

Will my car be safe when you hand it back to me?

Your car will be covered with protective equipment such as steering wheel cover, seat covers, boot covers and paper mats. All vehicles will have a thorough cleaning regime both before and after use. All protective equipment will be taken off when handing the car back to you. Please take a look at our West Way Service Social Distancing Process for further details.

My vehicle is due its MOT what should I do?

You can still have your car MOT’s as long as you book an appointment in advance here. You can get an MOT up to a month (minus a day) before it runs out and keep the same renewal date. Example: If your MOT runs out on 2 December, the earliest you can get an MOT to keep the same renewal date for next year is 3 November.

I’m a Motability customer and my vehicle is due to be replaced – what should I do?

If you are a Motability customer you can still order and arrange to take delivery of your vehicle via our click and collect service. Home deliveries are not available in line with to Motability guidelines. Our team will be on hand to offer support via phone and video appointments. 

 

Are West Way accepting vehicle recoveries if they don’t have an appointment?

Yes – In the case of vehicle recoveries we are still accepting these.  Customers should follow all social distancing requirements if on site.

 

My finance contract for my vehicle is due to end. Can I extend or renew?

Yes, please contact your Sales Executive at West Way via telephone or email and they will be able to give you details the options you have available. 

 

I am now experiencing financial difficulty due a change of circumstances because of Coronavirus. I’m worried I’ll have trouble keeping up with my finance payments.

If you are worried about keeping up with your finance payments for your vehicle, please contact your finance provider who will be able to advise on an individual basis.

If your finance provider is Nissan Finance, please visit their website: https://www.nissanfinanceuk.com/online-account

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    Aprite (GB) Limited t/a West Way Nissan, t/a West Way is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.

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