Nissan Birmingham

Bought a used Qashqai, 3 years old, 12,000 miles which was sourced from another branch as I had specific requirements. Had exceptional service from Robbie. I felt really valued as a customer and the whole process was a pleasure. It felt like I was buying a brand new car and was treated as such. I would definitely recommend the Chester Road branch, in particular Robbie. Thank you, I am really happy with my car.

I have been very impressed with West Way Nissan Streetly when purchasing my used car from them. John Ellis our salesman was excellent and kept in regular contact with me from when I placed the order until I picked the vehicle up. The only criticism I would have is that the vehicle I purchased didn't have car mats in it and on that basis I purchased the buyers pack as it included the car mats. When I picked the vehicle up low and behold it had the original car mats in it. Therefore I didn't need to purchase the buyers pack, as I only needed to purchase the boot liner. Other than that, I really can't complain about the service I received and I will recommend this branch to others and I will use them again.

Gavin was great from start to finish. He knows what he is talking about and made it easy for me to understand everything. The team are great and got everything ready for me to collect. Kept me updated at all times Great work guys.

I have been buying my cars from West Way Nissan Birmingham for over 15 years but can honestly say my most recent new car buying experience was by far the best ever! M.Junaid has been amazing from my initial visit until the handover yesterday. He maintained regular contact and kept me updated on the progress of my order. I was also greeted warmly by Iqra on the phone or when i visited the showroom. They have both made the entire buying a new car experience very pleasurable. I will definitely recommend my friends and family to consider buying cars from WW Nissan. Thank you.

Fantastic customer service at West way Nissan, thank you for all your help, time and support through the purchase of our new car. Everything was explained to us and we were kept up to date and informed every step of the way. Professional and friendly staff, we cannot recommend West Way highly enough.

OUTSTANDING SERVICE FROM GAVIN KEPT US UPDATED EVERY STEP OF THE WAY UNTIL OUR NEW VEHICLE ARRIVED ,CANT FAULT THE SERVICE AT ALL.EVEN GAVE US A BIT OF THEATRE REVEALING THE NEW MOTOR WENT FROM BMW TO NISSAN NO REGRETS AT ALL. SEE YOU IN THREE YEARS

Fantastic experience. Professional, informative, knowledgeable with all questions answered and minimal sales lingo! Perfect! Left excited to return to collect my new vehicle.

Fantastic experience with Nissan collecting my new car , Gavin was very helpful lots of knowledge and informative with all the information we needed to know , thank you so much love my car .

Fantastic experience. Professional, informative, knowledgeable with all questions answered and minimal sales lingo! Perfect! Left excited to return to collect my new vehicle.

From start to finish Magic lived up to his name. It was a haste free experience and I cannot thank him enough. Would definitely but from Westway Sutton Coldfield again. 5⭐️

First class service. Highly recommended. Nissan Birmingham is the best as they value their customers

So happy, pleased i made my choice of my Nissan quasquai. Its just beautiful. Getting used to all this modern technology still though, but have always had Nissan cars. They are in my eyes, great vehicles. Staff at Westway, Chester Road, Sutton Coldfield are the tops!. Well recommended. Debs.🥰

I had a great experience from the moment I walked in the reception was overwhelming. The sales person assigned to me was great and he explained everything I needed to know and made me feel at-home. The whole process went on smoothly up to the hand over. Thanks once again particularly to Ben Cross for job well done. You have a great team. Sydwell Kajama

Fabulous service from Robbie start to finish. He went the extra mile to put my wife's mind at ease during the purchase, even recorded a video demonstrating what to do! I know some of you will think well that's his job but when someone shows the passion he does for his work it is more than that and it has to be admired. It's a yes from us Robbie. 11/10 on the scorecard.

Very happy with the service Gavin was great 1st time i deal with this branch of Westway but so pleased i did. Keep up the good work. Diane.

Excellent! Probably best car buying experience I will ever have. Robbie is model professional treated us with exceptional attention.

This is our 3rd car from Nissan, always a positive and straightforward experience. Nissan cars are very reliable and have some great, unique features that helps make the driving experience more fun.

Huge thank you to Gavin at Sutton Coldfield branch. This is my 5th Nissan and best experience to date. Gavin listened to my budget and requirements did not ever pressure me and was an absolute star. Patient, honest and communicates, he will give you faith in car sales people. Oh and my new auto Nissan micra is fabulous too.

We have bought our last 4 cars from West Way Nissan as we not only love the x trail but all the staff at West Way go out of their way to make us feel special when looking for a new car, the information they supply is both informative and easy to understand. This time we went for an automatic as both my husband and I felt it would enhance our driving. Carla who looked after us explained the difference between automatic and manual and that helped us to make the decision. We send our gratitude to her but also to everyone else and look forward to going back in 3 years for our next car. Thank you West Way for being as excellent as you are. Lyn and Roger. .

5 Stars for a perfect customer experience. A big thank you to Robbie at the Birmingham Dealership for an excellent customer journey from initial enquiry to taking delivery of my wife’s 2018 Nissan Qashqai 1.3 Tekna. The car was purchased at distance and Robbie delivered / exceeded on every front ensuring the car was fully prepped on all points agreed prior to collection. I would highly recommend both Robbie and this Nissan dealership in Birmingham and thank them for looking after us.

When purchasing my new vehicle, I dealt with Jacob, from start to finish, Jacob has been there for me & went the extra mile to ensure that I was happy & that I received the car I was after for my 3rd Nissan which have all been from west way. I have been extremely happy with the service I’ve received & will be coming back time & time again for future cars. Thankyou Jacob & Thankyou West Way for looking after me ☺️

Jacob was a great salesman no pressure, got a good price for our part exchange, only downside was we had to chase when our new car was due on a d was told we would have to wait till end of August but then less than a week later got a call to say it was due in any time now! Handover was hassle free and I love the car

Giving two stars just for the video report of my service I received. Otherwise would have given 1 star. Absolutely no communication was possible with westway during my service. Even their own call centre could not get through to this branch. All I wanted was to be able to know when my car would be ready. Could not get answer on their phone for three hours of trying.

Car was called in for an airbag recall. Staff were friendly and helpful from the first phone call through to the service staff. A very pleasant experience.

Parking for customers very limited could be better liaison between reception and customer

Outstanding after-care from Mr M Irving at your Sutton Coldfield branch. Sorted everything out for me. Very positive and a credit to your company.

I just brought a car from John Ellis the service has been fantastic. Would recommend anyone to go buy. I was treated well from start to finish can not praise enough. Thank you John.