Guide To NissanConnect Service
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A Guide To NissanConnect Service

  • NissanConnect Service

    Nissan has crafted their very own app called NissanConnect services. Read all about what it is, how it works, how to set it up and why you should use it.

What Is NissanConnect Service?

You will become fully connected with your car via your smartphone. Imagine a world where you can connect to your navigation system with live traffic updates while listening to your favourite music via your streaming system. Even when you are away from your car, you can stay connected. NissanConnect Services allows you to monitor your electric battery level. Showing the distance you can go with the battery available. As well as the amount of time it will take to charge. All this in the palm of your hand, all you need to do is download the NissanConnect Service app

What You Can Do When Connected

Remote Climate Control:

No longer do you have to enter your car when it’s overly hot or too cold. NissanConnect Service allows you to pre-heat or cool your Nissan LEAF before entering your car. Your battery will remain at the same level if you have it connected to a charging station.

 

Driving History & Analysis:

This app analyzes your driving history to show the fuel consumption of the car. It also reviews how you drive, taking into account C02 emissions.

Maps & Live Traffic:

You will always be up to date with the traffic as it is shown in real-time. The app will direct you to the quickest route with the least amount of traffic to get you to your destination in good time.

Remote Horn & Lights:

Flash your lights and sound your horn. You may think any car can do this, your right but not all cars can do this remotely. Making your car stand out in any situation.

Car Locator:

Have you been in a situation where you’ve lost your car in a car part, say at the airport? This won’t happen anymore, Nissan’s app will show you your car’s location.

Battery Management:

Check your battery level from your smartphone. If your battery is at a low level, you can start charging from your smartphone.

Nissan Help & Assistance:

Nissan provides a general assistance service, just contact for help.

Get Connected

Here’s how to start using this clever app right away
  • Depending on which phone you have. Whether you're a regular iPhone user or Android user. The app is downloadable from the Google play store or app store

  • Next, you need to create an account if it’s your first time using the app or sign in if you’re an existing user.

  • Once logged in the app enter your VIN, this stands for ‘vehicle identification number’. You can find your 17-digit VIN located either on your vehicle registration certificate or on the outside of your car. This is placed on the driver’s side where the dashboard meets the windscreen.


    Once you have typed in your VIN on your mobile. You should now be able to pair your Nissan car with the app, check that you have a good service.

  • On your Nissan car turn on the infotainment system then: Information > Nissan connect services > Information channel > Account information > car pairing code


    If account information is unavailable you will need to ‘update channel list’, follow the steps below or skip to step 5 Settings > Nissanconnect Services > Information channel > Edit channel list > update channel list

    Once done, this should now be visible.
  • Now you can enter your pairing code on the app

  • You should now be able to activate your car and enjoy a stress-free drive. However, if you still cannot get it to work please read the following:

    • Turn on your car and wait two minutes for the system to load
    • Update the infotainment software by browsing through
    • Refresh the system by closing the NissanConnect Services App from your Task Manager and re-opening it

Step 1

Depending on which phone you have. Whether you're a regular iPhone user or Android user. The app is downloadable from the Google play store or app store

Step 2

Next, you need to create an account if it’s your first time using the app or sign in if you’re an existing user.

Step 3

Once logged in the app enter your VIN, this stands for ‘vehicle identification number’. You can find your 17-digit VIN located either on your vehicle registration certificate or on the outside of your car. This is placed on the driver’s side where the dashboard meets the windscreen.


Once you have typed in your VIN on your mobile. You should now be able to pair your Nissan car with the app, check that you have a good service.

Step 4

On your Nissan car turn on the infotainment system then: Information > Nissan connect services > Information channel > Account information > car pairing code


If account information is unavailable you will need to ‘update channel list’, follow the steps below or skip to step 5 Settings > Nissanconnect Services > Information channel > Edit channel list > update channel list

Once done, this should now be visible.

Step 5

Now you can enter your pairing code on the app

Step 6

You should now be able to activate your car and enjoy a stress-free drive. However, if you still cannot get it to work please read the following:

  • Turn on your car and wait two minutes for the system to load
  • Update the infotainment software by browsing through
  • Refresh the system by closing the NissanConnect Services App from your Task Manager and re-opening it

Electric NissanConnect EV Services

Let’s take a tour of the NissanConnect Services EV app to ensure you know how to use its cool features. EV customers are always conscious of what charge their vehicle has. With the NissanConnect services EV, upon opening the app you are provided with a charge percentage so you will always know how much car battery you have left. It provides details of your estimated driving range along with a remote charging facility, enabling you to start your electric car charging. Below the remote charger, it tells you when the app was last updated.

One especially great feature of the EV app is the remote climate control button, where you can set a timer to heat your car up before you climb into the car. This is perfect for setting your heating on 10-minutes before you get in the car before driving to work, no more cold starts! Even when you’re not in the car, you are able to check the cabin temperature.

There are also 4 other menu options on the app which includes:

  • Electric rate simulation

  • Eco-drive evaluation

  • Driving records

  • World rankings

Electric rate simulation

This shows the driving history of the car since ownership. For example, the total electricity use in kWh and electricity usage records. Which shows the number of miles to the driver’s destination. It also reveals how much C02 a car produces.

Eco-drive evaluation

This shows the average energy economy below average, average and very good. It is measured by the following:

  • Driving performance

  • Average energy economy

  • Acceleration performance

  • Brake performance

Driving records

Driving record is your overall distance, average energy consumption, and electric consumption. Not only this, but it measures your travel time and CO2 savings too. Driving records are visible either monthly or annually.

World rankings

This part of the app is of interest to competitive individuals. There are now world rankings in which you compete globally with fuel economy and amount of journeys. You are ranked at the top based on having the lowest fuel economies and low amount of journeys made.

NissanConnect Service Questions and Answers

Here are a list of frequently asked questions that will help you with installing your app and working the app to your benefit. West Way are all about making your lives easier and providing as much information for our customers.

Where can I find my vehicles pairing code?


Turn on your infotainment system.

  • Tap: Info > NissanConnect Services > Information Channels > Account Information > Car Pairing Code.


Can you see the ‘Account Information’ folder? If it’s not visible you will need to update your ‘Channel List’.

  • To update your channel list tap: Settings > NissanConnect Services > Information Channel > Edit Channel List > Update Channel List > Yes.

Once you have performed the above, you’ll be able to see your ‘Account Information’ folder.

Where can I find my VIN?


This ‘vehicle identity number’ is a string of 17 digits and characters that is unique to your vehicle.

Locations to find your VIN code

  • Registration papers

  • Warranty booklet/certificate

  • Drivers side, where the windscreen meets the dashboard

Can I use Bluetooth in my Nissan?


You can pair your smartphone via Bluetooth in your Nissan by following these steps:

Connecting the iPhone to Nissan’s Bluetooth System

Open your iPhone’s settings and turn Bluetooth® on.

  1. If your Nissan is equipped with navigation, press the Phone button on the audio system > select Connect > Connect New Device.

    1. If your Nissan is not equipped with navigation > press Enter/Setting button on the audio system > choose Bluetooth > select Add Phone.

  2. Go to your iPhone’s settings > choose Bluetooth® > select MY-CAR to pair your device.

  3. Confirm that the pin shown on your Nissan’s display and on your iPhone are the same.

Connecting an Android to Nissan’s Bluetooth System

  1. Open your Android’s settings > make sure Bluetooth® functionality is turned on

  2. If your Nissan is equipped with navigation > press the Phone button on the audio system > select Connect > select Connect New Device.

    1. If your Nissan does not have navigation > press the Enter/Setting button on the audio system > choose Bluetooth > select Add Phone.

  3. Go to your Android’s Bluetooth® settings > choose Scan for Devices > select connect to MY-CAR.

  4. Check that the passkey displayed on your vehicle and your device match. If so, select yes.

Forgotten my login details, what can I do?


User ID is the email you registered with.
If you have forgotten your password you can always reset your password by clicking ‘Forgot Password’.

Do I need to create an account on the Nissan website?


You can register via the NissanConnect Service App.

Why isn’t my VIN accepted?


Make sure that you have entered every character as shown in your VIN location. Make sure you have the correct capitals and the correct digits.

Why didn’t I receive my confirmation email?


These emails are sent out within a few minutes. If you don’t receive the email once you’ve refreshed your emails, you may need to check your SPAM folder.

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