West Way Social Distancing Process for Service, MOT & Repair Customers
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West Way Service Social Distancing Process



A video guide on what to expect as a service, MOT and repair customer when visiting our dealership.

A member of our staff will be available at all times to guide you through this process.

For full details, please see the step-by-step process below. 

Before you visit us: 

  • You will be sent a link 24 hours before your appointment to complete an online self-check in. This will allow you sign off the work that has been booked in and will speed up the process on the day and reduce the contact required. 
  • If you are a Collection & Delivery customer, a member of our staff will call you prior to your appointment to talk you through our Collection & Delivery Social Distancing Process. 
  • Clear your vehicle of any personal belongings.
  • Have 1 key ready to hand over to us on the day.
Handing over your vehicle to us when you arrive:

  • Turn off the air-con / heating and close all vents. 
  • Place your 1 key in the plastic bag provided, it will then be santised and sealed. 
  • Staff will prepare your vehicle for the workshop by placing the follwoing protective equipment: seat covers, steering wheel cover, gear knob cover and paper floor mats. 
  • Prior to returning, your vehicle will be cleaned as per our thorough 22-point vehicle cleaning checklist.
  • If you are taking a courtesy car, the car will be sanitised before it is handed over to you and upon its return to us. A member of our staff will guide you through our social distancing vehicle handover process in order for you to take the courtesy car. 
Entering or Waiting in Our Showroom: 

  • Our showroom has been rearranged so that all areas adhere to social distancing measures and ensure at least a 2 metre distance between people. 
  • Please our Sanitisation Station - this will have hand-sanitisers, paper towels and disposable gloves for you. If you have your own gloves, you will be asked to change these. 
  • You will be seated in our waiting area. If you have a child with you, you will be seated in our dedicated Parent & Child area (if available). 
  • If you wish to work at a desk while you wait, please ask a member of our staff to use our Courtesy Desk (if available). 
  • We encourage you to bring a bottle of water if you will be waiting in the showroom as the hot drinks machine will be out of use. 
When your vehicle is ready:

  • You will be guided to our Customer Advisor desk which will be arranged to maintain a 2 metre distance. Clear safety screens have been set up for additional safety.
  • We have introduced an innovative, fully paperless process to reduce contact for your safety and the safety of our staff. 
  • Any items that may need to be passed, will be done so at a distance, via the slot in the safety screen. 
  • Payment will be taken by card using the machine which is sanitised before and after each use. 
  • Before exiting the showroom, you will be asked to sanitise your hands at our santisation desk. 
  • You will be guided to your vehicle whereby the protective equipment that was placed in your car will be removed and your vehicle's door handles and keys will be sanitised before being sanitised and handed back to you. 

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Aprite (GB) Limited t/a West Way Nissan, t/a West Way is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.

Aprite (GB) Limited t/a West Way Nissan, t/a West Way is authorised and regulated by the Financial Conduct Authority for consumer credit activity and our registration number is 311404.

Aprite (GB) Limited is a limited liability company registered in England and Wales under number 3261643 with its registered office at The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, Hertfordshire, WD3 9YS

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